O'Brien Toyota
Customer Reviews of O'Brien Toyota
Review type:
Best Dealership Experience!
A great place to go !!!
by TBoudoin on 06/05/2016We have bought our second toyota from Danielle Lovins at o'brien toyota with no problems at all. Danielle is very professional and thourogh with all information you may need and with things you may not think to ask about at the time. She… is very patient with us and truley a pleasent genuine person.. Would recommend to anyone :)pleasant experience
by ljw78183 on 06/04/2016Fast & easy, what else can I say.ljw78183, You said it all! Thank you for your review and for your business! Terry O'Brien, Director of Marketing
Above and Beyond Service
by TONYOPAT on 04/19/2016We have four Toyota's in the family. O'Brien Toyota has always given me perfect service without trying to up-sale me. I tried going to Butler Toyota a couple times because Butler is so much closer to where I live, but they treated me… like all they wanted to do was add items to my service call. I needed to have a smart key programmed. Butler said the regular price for programming was $60, but since I didn't buy the smart key from them they would have to charge me $130. O'Brien's regular fee for this was $40, and even though I didn't buy it from them they still charged me only $40. Butler said they would not do it for $40, nor the regular $60 fee. I'm sorry that I tried Butler even if they were close to where I live. From now on I'll go where the best service is, O'Brien Toyota.TONYOPAT, Our Service employees are some of the best in town! Glad you enjoyed your experience at O'Brien Toyota. Thank you for your business and for your review! We look forward to servicing your family of four Toyota's! Terry O'Brien, Director of Marketing
As easy and professional as it gets
by semch on 08/10/2015I purchased a 2009 Toyota Camry Hybrid after seeing it advertised on Edmunds.com. After sending in a request for information, I was very promptly contacted by Danielle Lovins. She was polite, very quickly got me the information I… requested (more complete info on the car, carfax report, etc.), plus some additional information that was very helpful. I talked to her on the phone and she quickly established herself as helpful and friendly but not pushy. When I decided to come in and see the car, she came in on her day off to meet me, negotiated in a straight forward, relaxed fashion, without any of the gimmicks commonly associated with car salesmen. When they were unable to give me what I'd hoped to to get from a trade in, she even gave me advice about how I could potentially get more money for it via other options. I don't know what else to say - I got a very nice car for a fair price, was treated with respect , and the whole process was enjoyable. Danielle and O'Brien Toyota are a class act!semch, Thank you for your kind review of Danielle and O'Brien Toyota Scion! Customers love working with Danielle because of her professionalism and straight-forwardness. Thank you for your business. Terry O'Brien, Director of Marketing
2015 TOYOTA PRIUS V
by 4historymom on 08/04/2015Excellent experience. As a female buying a car alone, I especially appreciated the total absence of any condescending attitudes. I was treated with absolute respect and courtesy. I definitely recommend this dealership and my salesperson… Jarrod.4historymom, Thank you for your business and for taking time to post a review! Glad you had a good experience working with Jarrod! Terry O'Brien, Director of Marketing
Very Happy w O'Brien Toyota Service Dept.
by kjj4 on 06/22/2015I own a 2006 Solara which I really love. I am always pleased with the service I receive when I bring in my car for oil changes and maintenance. The service manager, mechanics and service adviser are friendly, prompt and completely explain… the services they will perform and keep in contact on status. The repairs have always been top notch and the pricing fair. Unlike some other dealerships, I do not feel they push other repairs or services that are unnecessary. I would highly recommend this dealership to everyone for excellent service.kjj4, Thanks for your kind words. We have a great Service Team and I'm glad you enjoyed your experience here. Thanks for your business! Terry O'Brien, Director of Marketing
New 2015 Toyota Highlander purchase
by parthibanr on 06/02/2015I had an amazing experience in purchasing a new Toyota Highlander with O'Brien Toyota. Josh McDaniel was my sales rep and he did an amazing job in acquiring a vehicle of my preference and the price that i desired. Thanks O'brien Toyota for… making my new vehicle purchase a memorable one.parthibanr, Love to hear you enjoyed your O'Brien Toyota experience! Glad Josh took care of you. Thank you for your business and for taking time to post a review! Terry O'Brien, Director of Marketing
O'Brien Toyota
by Kaputchka on 03/16/2015Jeff Dunn was an awesome salesperson. I just totaled my car and had 3 days to find a new one. Tried O'Brien first just to get an idea of what I wanted and price points - wasn't even planning on buying from them. Jeff never pressured me and… showed me exactly what I asked for the entire process was very easy and enjoyable. Once I bought the car, Jeff showed me how to work everything in it and even set up my Bluetooth and favorite radio station for me. Would definitely recommend and/or use this dealership again.Kaputchka, Thank you for your review and for your business! We're glad you had a great experience working with Jeff! Terry O'Brien, Director of Marketing
Good Service Department
by TheDoctor1 on 03/08/2015These folks are good with my two Toyotas. I've been dealing with them for nine years and have had no problems of any kind. It started with a Camry Hybrid, a car that only Toyota should service. They have been honest, prompt and… reasonable in price. I have recommended them to friends and family.TheDoctor1, Thank you for your review! We appreciate your business and are glad you're happy with your experience at O'Brien Toyota Scion. Terry O'Brien, Director of Marketing
O'Brien Toyota Indianapolis
by Cathy46033 on 02/08/2015I highly recommend O'Brien Toyota. The sales associate was very helpful and knowledgeable. The entire process went smoothly and I ended up with the exact car I wanted at a great price.Cathy46033, Thanks for your recommendation. We're glad you enjoyed your experience at O'Brien Toyota Scion. Please let us know how we can help you in the future. Terry O'Brien, Director of Marketing
Very upset customer.
by very_upset on 01/25/2015I cannot recommend this dealership to anyone. I feel myself and my family are in danger due to malicious acts performed on my vehicle by their service department. I was given the run around for six weeks, left stranded twice, lied to and… mislead. They did not honor there commitment of a safe, reliable product.very_upset, I'm sorry you were not happy with your experience at O'Brien Toyota Scion. Our Service Department has some of the best technicians in the state, and has won several Service Excellence awards based on customer satisfaction. Your experience does not at all sound typical of our dealership. Please contact Kyle Bond, General Manager, at 317.351.7000 to discuss your concerns in detail. Terry O'Brien, Director of Marketing
2015 Toyota Corolla LE ECO Plus
by system2 on 01/13/2015The sales agent went out of his way to ensure we got the vehicle we wanted along with the requested accessories. We were kept informed concerning everything involved with both the acquisition and installation of accessories. The sales… agent also kept us informed concerning the Ziebart process along with the completion time. The sales agent came in on his day off to complete the necessary paper work. He was always courteous, never pushy and explained and answered our questions. In the Indianapolis are O'Brien is the bestsystem2, Congratulations on your new vehicle! Thank you for your business and your kind review. We're glad you had a great experience at O'Brien Toyota Scion. Terry O'Brien, Director of Marketing
Excellent service
by Fam5ily on 11/04/2014We had a great experience with O'Brien Toyota! No pressure, but available. We spent more time learning the gadgets with our salesman than we did doing the financial paperwork! The free oil changes are a great bonus too! We will… definitely return for our next vehicle.Fam5ily, Thank you for your business and for your kind review. We're glad you were happy with your purchase experience at O'Brien Toyota Scion. Please refer us to your family and friends and let us know how we can help you in the future! Terry O'Brien, Director of Marketing
Great Service Department!!!
by jeff2015 on 09/24/2014ive been taking my Toyotas to Obrien for years for service They are the very best , honest and fair in pricing too! I always kid Dan J the service manager if every dealer had him as service manager how much happier people would be with… their service experience. hats off to job well done! jeffjeff2015, Thank you for bringing your Toyotas to O'Brien Toyota Scion for service over the years! We appreciate your business! Terry O'Brien, Director of Marketing.
The best Toyota dealer in Indianapolis.
by manderson11 on 09/10/2014I started my new car search online and Danielle L responded very quickly to every question I had. I shopped around online, and O'Brien Toyota had very competitive prices. After physically visiting a couple of dealerships I was unimpressed… by the lack of service, knowledge and overall friendliness of the people I dealt with. I decided to buy from O'Brien and I am glad I did. Danielle made the process simple, and even spent quite a bit of her time after I had already bought my FJ, going over the vehicle and explaining all of the features. She called me a few days later and even offered a refresher course if I would stop by for 15 minuets! If you are considering a Toyota, visit O'Brien Toyota and ask for Danielle L.manderson11, Thank you for your business and for taking the time to post this kind review for Danielle and O'Brien Toyota Scion. I'm glad you were happy with your experience! Terry O'Brien, Director of Marketing
Great, easy-going experience
by Cstitzel on 07/07/2014I called O'Brien after finding a car online I liked and Danielle L answered. She was very helpful and provided all the information I asked for before I made the drive to the dealership. This was important as I live all the way in Dayton,… OH. Upon arrival, she fulfilled every request I asked of her. I ended up purchasing a Prius IV and I am very happy with it thus far. O'Brien was very accommodating in fixing a few marks on the leather and cleaning the car before I picked the car up. Overall, it was a wonderful, easy-going experience andDaniel was great.Cstitzel, Thank you for making the trip from Dayton to O'Brien Toyota Scion! I'm glad to hear you had a great experience. Let us know the next time you're in the market for a vehicle. Terry O'Brien, Director of Marketing.
Never have I been treated more rudely!
by daf62757 on 09/11/2010My wife wanted a new car and we decided on a Rav-4. We traded in a Pontiac Vibe. The trade in process was as with most trade in, a read screwing, but my wife really wanted the Rav-4 so I was willing to take what they gave me. I was lied… to by the sales manager about what the final price of the car would be and when I showed up with a check from my credit union, the finance manager was so rude to me. He told me he could have gotten me a better interest rate but never bothered to even check so it was all talk. By midway through the finance manger doing thee paperwork, I really wanted to beat the crap out of him. I have bought a few cars in my day and this was by far, the rudest treatment I have ever received. You would have never known I had just bought a $22,000 SUV. I refuse to ever go to this dealership again. I have bought 2 Toyotas since this purchase and have gotten much better treatment by both. I am sure this finance guy has since been fired, but I will never go back after they allowed this [violative content deleted] to treat customers like me so rudely.Great service!
by mollym1021 on 02/10/2014updated 04/26/2025Danielle L was awesome! She was patient and informative without being pushy. This was my first car-buying experience and as a 24-year-old recent grad, I admit- I was a little intimidated as the thought of buying a car by myself. However, I… feel like I got a very fair deal and a GREAT car! I would definitely recommend this dealer to anyone in Indy looking to purchase a car.mollym1021, I'm glad we could be part of your first car-buying experience and that Danielle created a comfortable environment. Thanks for your business, and let us know how we can help you in the future! Terry O'Brien, Director of Marketing
Great dealership
by chiaputt on 12/14/2013updated 04/26/2025Came to Obrien Toyota after a bad experience at another Toyota dealership. Danielle L was great and we ended up buying two cars from them. Everyone there seemed very nice and helpful. Overall great experience.chiaputt, Thanks for your business! I'm glad you worked with Danielle. She does a great job and her customers love her! I'm glad you had a great car-buying experience. Please let us know how we can help you in the future! Terry O'Brien, Director of Marketing
Nice people, and a great used car.
by 2GoGreen on 07/17/2013updated 04/26/2025I was delighted to find a nice young saleswoman, Danielle L., to work with at O'Brien Toyota. I'd located three vehicles I wanted to look at there, on Autotrader.com. The one I liked had a higher price listed than was cited at… Autotrader.com, but the good people at O'Brien honored the Autotrader.com price! Danielle L. was very respectful, helpful, knowledgeable and pleasant. After the completion of the sale, Danielle sat with me in the car, and showed me every little thing on the navigation system. She even set the clock to the exactly right time! All in all, it was a very easy and comfortable transaction.2GoGreen, Thank you for your comments. Danielle does a great job representing the O'Brien Automotive Family. She's very professional and has received many accolades from her customers. Thank you for your business! Terry O'Brien, Director of Marketing
2GoGreen, Thanks for your business! I'm glad you were comfortable with the transaction and enjoyed working with Danielle. She's the best! Let us know if we can help you in the future! Terry O'Brien, Director of Marketing
Said the right things, but no honesty or integrity.
by stayathomedad on 04/26/2011updated 04/26/2025Negotiated by email to buy a new 2011 Sienna in person at the dealership for a vehicle in stock, on their lot. Paid by check, in full. They agreed to deliver the vehicle to my home 75 miles away. When the van arrived, all was well except… it arrived with only one key set, instead of the two present with the vehicle at the dealership the day before. The salesman claimed he had given me the second set of keys (he had not). The keys never turned up, and I requested they provide another set (remote, normal key, and valet key). Great resistance was given. Calls and emails were not returned. It took a call to Toyota customer service, to receive a call from the sales manager. He refused to arrange replacement by my local dealership, insisting on a 150 mile roundtrip to his location. He just wanted to save some $$ to fix their mistake. I took the van and my two very young kids to the dealership as he requested for the fix, as the keys and van need to be programmed together. Unfortunately, the sales manager did not order a valet key. Since I had already made one unnecessary round trip to fix their mistake, I requested they arrange to to do the second key programming at my local dealership, at their cost. The manager said he would order the valet blank and call me to arrange this. Seven days later, no call. It took me three calls, a voice mail, and an email to reach either the salesman, internet manager, or sales manager. The sales manager dumped me off on the parts department! Yes, the blank was in, but parts wanted me to pay for the programming. Transferred back to the sales manager. Some more delays, then the offer to send me the key so i could pay $44 to the local dealership to program the car. Obviously, not acceptable. So, either drive 150 miles for a third time or pay out of pocket to fix their mistake. Very unhappy. Lots of people playing hot potato with my issue. Lots of promises, but no spine to do the right thing and fix the issue. Never, ever, buy a car from these [violative content deleted]!No car dealership can be trusted, so I think the lesson to be learned by your unfortunate experience is never buy a car sight-unseen, long-distance, delivered, etc.
Toyota RAV4
Toyota Highlander
Toyota Prius
TBoudoin, Danielle is one of the best! Thank you for your repeated business. Terry O'Brien, Director of Marketing
by terry_o on 06/06/2016