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Customer Reviews of Greenwood Ford Lincoln

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86 reviews
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  • Carol Coppedge

    5 out of 5 starsby Carol Flora on 07/22/2019
    updated 07/29/2019

    The whole company was amazing!!! They worked out everything to get the vehicle I wanted! Come on out and get the vehicle of your dreams!
  • Kimberly Lightfoot

    5 out of 5 starsby Kimberly on 07/16/2019
    updated 07/23/2019

    My experience @ Greenwood Ford was great. Dillon Cosby is a fabulous sales person.
  • Auto purchase

    5 out of 5 starsby momma t on 07/19/2019

    Steve Pentecost was very helpful, answered all our questions and we appreciated all his efforts towards the purchase of our vehicle.
    • Thank you for shopping with us. It was a pleasure doing business with you. We are glad that Steve was so helpful!

      by Greenwood Ford Lincoln on 07/22/2019

  • Car Purchase

    5 out of 5 starsby Tisha12 on 07/17/2019

    Travis Drake was amazing! He took great care of me, answered all of my questions with honesty! I would send any of my friends and family to Travis.
  • Service

    3 out of 5 starsby Mommas1 on 07/07/2019
    updated 07/15/2019

    For the third time I took my vehicle in for check engine light. The first two times nobody knew what was wrong. They fixed the problem, no charge. The third time it was said it was my fault and I was charged service and labor. If I would have know that, I wouldn’t have come in and spent several hours. I was told if I came for the third time they would have to contact Ford. I should have been told the first time what they thought was wrong other than all the inconvenience I had three times. I was told I filled my vehicle up too full. Now how did I know that on a 2018? Also I tried to see if I could buy a new vehicle and was told I would receive a call back. Didn’t get one. I really didn’t think I could because of what I still owe, maybe too soon. I should have received a courtesy call saying I’m sorry but at this time it is not in your best interest. I would have understood. I’m on a fixed income and it really hurt to spend that extra money. There’s a good chance I won’t return. I’ll seek another Ford dealership.
  • Feedback on my 2015 Ford Escape service

    5 out of 5 starsby Kattorcol on 07/05/2019

    Service was great, I was treated with the highest respect and service was completed fast.
  • The Works

    5 out of 5 starsby Pleased on 06/19/2019
    updated 06/27/2019

    I was pleased with the service I was provided. The person in the office was extremely nice. I used their shuttle service and again was pleased with the driver. This was on overall good experience. Thanks Greenwood Ford!
  • My Experience

    5 out of 5 starsby Michael on 06/24/2019

    First off I didn't feel pressured. This isn't my first time buying a new or used vehicle. I would like to thank everyone there. I am pleased with my purchase.
  • Truck service

    5 out of 5 starsby dpriice on 06/22/2019

    Called after lunch. Got me in that day.
  • Saved The Day

    5 out of 5 starsby Arlene S. on 05/24/2019

    On our way back from vacation we experienced car issues that could have left us stranded far from home. We were able to get our car to the parking lot of Greenwood Ford Lincoln in Bowling Green, KY where it promptly died. We spoke with a service representative about the issue. After examining our vehicle they quickly found the problem and ordered and installed the part within hours! Everyone was polite and professional. If it wasn’t for the fact that this business is 8 hours away from home I would bring all my vehicles here for service!
  • Ford Expedition

    5 out of 5 starsby James Bur on 05/24/2019

    Chris Dillard is a great service advisor. He and the staff made sure that my vehicle was serviced correctly.
  • Car serviced

    5 out of 5 starsby Lynnbird on 05/20/2019

    Went in for oil change and service my car, I was young out of town, ... Recommended Ithat tires be rotated, my ca drove much better than when u took it in. Very satisfied with service
  • Service

    4 out of 5 starsby Jimxnet on 04/01/2019
    updated 04/09/2019

    A little slow
  • Awesome place, Awesome people.

    5 out of 5 starsby Lynnbird on 03/29/2019

    Greenwood Ford is an awesome place and has awesome ipeople.... trustworthy and that means a liot. I would not take it anywhere else....they will do you right ...
  • Ford raptor

    5 out of 5 starsby Scott Burns on 03/18/2019

    As always I was met at the door and greeted with professionalism . Nolan spotted me and came running to hurry up and get the work order in . This service depth treats you like royalty . The sales dept is wonderful but not like most services where they forget you after the purchase this place remembers you . I will purchase my next vehicle at greenwood ford
  • Excellent Service

    4 out of 5 starsby Jim Gabbard on 02/24/2019

    Travis was very helpful in every aspect of this vehicle purchase. He was able to locate the truck that I wanted and was also able to find the bed liner that I wanted and had it installed before I picked up the truck. He also agreed to have my first service provided for my at no charge since the dealership did not include it in the purchase. I was not aware until after the transaction that it was not included but Travis stepped up and took care of it.
  • Poor service management

    3 out of 5 starsby jimxnet on 11/28/2018

    Two hours and twenty minutes for a oil change that when he wrote me up they said it would be one hour
  • Service at Greenwood Ford in Bowlin g Green, KY

    5 out of 5 starsby barnesp on 07/20/2016

    Excellent service and in quickly and out. They were very friendly and professional.
  • Greenwood Ford Service !!!

    5 out of 5 starsby TheBurnerGuy on 07/10/2016

    2016 F250 Super Duty 4x4 Crew Cab The Truck is really nice! Meets expectations! The Service "The Works" has been performed twice in the 11,000 miles. I will continue to use Greenwood Service and always look forward to the professional service from Sandy!!!
  • Great service

    5 out of 5 starsby fordowner78 on 07/08/2016

    Great service. Friendly staff. Clean facilities. Complimentary refreshments
  • Mustang service

    5 out of 5 starsby SeanHat on 07/05/2016

    Dealership graciously worked with us to make sure our 2016 Mustang ended up being exactly what we wanted!. Thank you Scott!

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