Customer Reviews of Rosenthal Acura
Review type:
I keep coming back for more!
New 2014 Acura RDX Rosenthal Acura
by jaygreen49 on 04/15/2014updated 04/25/2025Recently purchased a new 2014 RDX from Larry P At Rosenthal Acura.This was our second car from Larry and got a good deal with a trade in and went home with new car the same day.Larry went over the car thoroughly with my wife and they gave… us a loaner to install all the extras a few days later.Highly recommend the dealer and salesman.Great experience - Chris K. is excellent
by FLKauffman on 09/09/2013updated 04/25/2025I had a truly wonderful experience with the Dealership and Chris. They were fair, made the deal easy, and were incredibly efficient and professional. I highly recommend the dealership and Chris.Great Sales Service "The Best"
by Bcanter on 05/17/2013updated 04/25/2025I just leased my 5th Acura from Rosenthal Acura. Narinder S. has been and will continue to be my sales person period. Narinder is always looking out for me with deals and pointing me in the right direction as it relates to getting the best… deals and the most appropriate model of Acura for my needs. He is always available and will go miles out of his way to service his customers. He is the best, and anyone looking at Acura would be well advised to contact Narinder.Thank you for taking the time to write a review for Narinder and the dealership. We are always happy to hear from our happy customers! We hope that you continue to visit us for all your Acura needs.
Great to work with.
by webharmony on 10/30/2013updated 04/25/2025Few people look forward to purchasing a new car, but my recent experience with Paul S. at Rosenthal Acura has gone a long way toward making me someone who does. From the first time my family met him in the showroom until the time we drove… away in our new Acura I found him to be knowledgeable, professional and most importantly reasonable. He took the time to understand my familys needs and our budget constraints and he helped us to find the appropriate vehicle to meet both. Our out the door price was extremely fair and rivals anything that Ive found locally or on the internet. I strongly suggest that any new car buyer consider working with Paul S. at Rosenthal Acura in Gaithersburg, MD.Thank you for writing such a nice review of your experience with Paul. We really appreciate your kind words. We hope that you are enjoying your new Acura and that you continue to visit us for all your Acura needs.
Excellent MDX Purchase Experience
by suvsfan on 05/01/2013updated 04/25/2025We purchased a 2013 MDX Tech in March 2013 from Alan E. at Rosenthal. Our experience with him so far has been truly first-rate, and one of the best car buying experiences we have had in many years. He provided an honest, written OTD quote,… and then delivered the SUV on the promised day, at the precise OTD price we had agreed on over the Internet. He was consistently honest and straightforward with our follow-up questions. And while we have only owned the car a short time, he has checked in a few times to see if we had any questions and continued to be satisfied. In sum, a genuinely pleasant, straightforward and hassle-free experience with our salesperson. Very nice.Thank you for taking the time to review the dealership and your experience with Alan! We are happy to hear that Alan made the process so straightforward and pleasant. We hope that you continue to visit us for all your Acura needs.
Sloppy and incomplete services
by 04blacktl on 12/28/2010updated 04/25/2025I've always taken my 04 TL here for service. My last service here was for an A1 which called for oil change, top off fluids, rotate tires, visual inspections, car wash...When I got my car back, the car was not washed even though they stated… as washed in the receipt. The service reminder light was still on. They didn't reset it. It was snowing that weekend and I ran out of windshield washer fluid, so they did not put in any fluid. I assume they didn't put in any other fluid either. I have no idea if they actually rotate the tires or not. I gave them the car at 9:30 am and was told it would take 2 hours. I had to call them at 5:30pm to ask for status update. They finally call me back at 6:30pm to pick up the car. I'm taking my car to a different place next time.Professional
by rats4 on 06/29/2013updated 04/25/2025Chris K. took great care of me. He was very knowledgeable and not pushy. Will only buy my next Acura from Rosenthal and ChrisThank you for writing a review for our Dealership and for Chris. We are happy to hear you had such a good experience and that you will continue to visit us. We hope that you are enjoying your new Acura!
As good as it gets
by tltech1 on 03/28/2013updated 04/25/2025I've been buying cars from Rosenthal Acura since 1994. For the last 7 years (3 cars and tons of referrals), I've been dealing directly with Alan E. (no surprise to see others mentioning Alan here). If you want a guaranteed hassle-free… experience, call Alan -- he works by appointment. I've sent tons of friends/family/colleagues and they all report back just how easy it was to work with him. The owner, David, is also a great guy. These folks have customer service in their DNA. When it comes to car dealers and car buying, it doesn't get any better. They have an awesome service team as well.Great sales experience
by ed_c1 on 07/17/2013updated 04/25/2025This was the 4th Acura that we've purchased from Rosenthal and the 2nd from Narinder S. Thanks to Narinder, we got an extremely fair price with absolutely no hassle. He's very patient explaining all of the new electronic gadgets and truly… enjoys working with his customers. I heartily recommend Rosenthal and in particular Narinder S. if you are in the market for a new/used Acura.Thank you for sharing your experience! We hope that you are enjoying your new Acura and all of the features it has to offer! We hope that you will continue to visit us for all your Acura needs!
Thank you for such a nice review of the dealership and Narinder. We hope that you are enjoying your Acura and that you let us know if we can be of any further assistance.
New MDX
by JCR001 on 04/27/2013updated 04/25/2025Outstanding sales experience. Second purchase from Rosenthal Acura and I continue to be extremely happy.Thank you for taking the time to share your experience with the dealership! Please let us know if there is anything we can help you with in the future.
Nice People, Great Experience
by trowe99 on 11/22/2013updated 04/25/2025My recent purchase of a new car from Rosenthal Acura was a great experience, starting with Mr. Larry P. After purchasing at least 20 cars for my family and myself, from perhaps 16 different dealers, I finally feel like I found a salesman I… can call My Guy. As in: "Go see my guy." Larry not only dealt with me squarely and openly, he went above and beyond in getting my old car ready to trade, setting up the purchase, handling all of my arrangements for the installation of accessories and much more. I must add that every single person I encountered at Rosenthal was strikingly cheerful and service-oriented, from the phone receptionist, to the service advisers, to the cashiers and everyone else. I feel like my car and I are in very good hands, and we'll certainly be back.Thank you for writing such a nice review of your experience at Rosenthal Acura with Larry. We are happy to hear that he took such good care of you. We hope that you are enjoying your new Acura!
Great deal and amazing service!
by cmangum444 on 04/30/2013updated 04/25/2025I cannot recommend this dealership high enough. From the beginning search through sale and delivery our salesman, Chris K. was incredibly professional and provided us with a superior level of service. We will definitely be back to this… dealership and to Chris for any future needs.Thank you for sharing your experience with the dealership and with Chris! We really appreciate your business! Check us out on Facebook to keep up with the latest dealership news!
Great service on our second Acura
by acurarepeat on 06/01/2013updated 04/25/2025This is our second Acura purchase from rosenthal Acura - both from Larry P. Great service, straight forward deal and both Acuras are amazing. Already looking forward to our third Acura when the time is right. Thanks Larry and keep it up!Thank you for writing a review for Rosenthal Acura. We love hearing from our loyal customers! We hope you continue to visit us for all your Acura needs. Check us out on Facebook for the latest dealership news and information!
Steve S.
by Vfragomeni on 06/29/2013updated 04/25/2025Steve has always been my go to person when it comes time to getting a car. My family has purchased three cars from him and will continue to in the future. I feel he is always honest and does what is in our best interest. I never feel like I… am being sold and always feel comfortable knowing he is taking care of us. I would recommend him to everyone in the market for a new car.Thank you for such a great review! Thank you for your continued loyalty. We hope that you continue to visit us in the future for all your Acura needs.
Acura RDX 2013
by mbeitler on 04/08/2013updated 04/25/2025I have been purchasing my Acuras from Rosenthal since 1986 when they first came out. I have had great success and service since them on all of my cars. I bought a new RDX 2013 on April 5. Larry P. the sales rep helped me get it started as… he has done in the past with my other cars. My TL was good for 9.5 years so I am expecting the same from the RDX. John H. is the general sales manager and has helped me in the past as was this time. David H., the owner and I have been friends over the last 25 years and I know when I buy from him I will have no worries. I call up and tell them I am ready and they do the rest.Thank you so much for taking the time to write such a nice review for our dealership. We love hearing from our long time clients! Thank you for your loyalty!
Wonderful Professional Service From Larry P.
by Green062413 on 07/11/2013updated 04/25/2025This is our first Acura and have only wonderful things to say about our new 2013 TSX and the professional/courteous staff at Rosenthal! My husband and I were going in circles for weeks about our new car purchase- We had been in the… dealership at least 3 times with Larry, testing driving, talking, and more testing driving. We never felt any pressure or obligation to purchase and appreciated their patience with us. What really sold us was the comfort level we got (all our questions were answered with a positive response) and the feeling that we would be taken care of every step of the way. Even the finance manager, Kristen, was a pleasure to work with. It has been about a week since purchasing the car and Larry has kept to his word that he would be with us every step of the way, even after our purchase. We will certainly be back for our next car and recommend Larry and the Rosenthal Acura Team to everyone.Thank you for taking the time to share your experience. We are happy to hear that Larry and Kristen were so helpful! We hope that you continue to visit us for all your Acura needs. Check us out on Facebook for the newest dealership news!
Thank you for taking the time to review your experience at Rosenthal Acura! We hope that you are enjoying your new TSX and that you continue to visit us for all your Acura needs!
No Pressure Sales
by happybuyer35 on 08/10/2013updated 04/25/2025We are very happy with the purchase of our first Acura from Rosenthal. Narinder S. made the experience easy and smooth. He helped us get a fair price on the vehicle we wanted without a lot of pressure.Thank you for writing a review for us. We are happy to hear that you had a good experience with Narinder. We hope you are enjoying your new Acura!
Great guidance for a great purchase.
by gandolf3 on 03/27/2013updated 04/25/2025I was one foot in the door in purchasing a top of the line Toyota Highlander since I always know that the Acura MDX was more expensive than the Highlander due to the MDX being a luxury vehicle. However I decided to give the MDX a test drive… and boy was I so impressed with the SUV. Additionally, I give the salesperson Nawinder S. high marks for professionalism and expertise on his knowledge on comparing the two vehicles. Mr. S. made everything so seamless. I test drove the MDX on Saturday then went home to think about which car I really wanted. Met him for about an hour on Sunday to work out an agreement WITHOUT THE FEELING OF HIGH PRESSURE SALES. The MDX I wanted wasn't in stock on Sunday, so on Monday, Mr. S. and the finance manager, Mr. Jay S., got all the paperwork and the car ready so I came after work and in about an hour, I was ready to drive my brand spanking new MDX. I am very happy with my car purchase. If you are considering the Tech Package, pay the extra $$$. It is well worth it. The sound system is phenomenal and you won't be disappointed. Thank you very much to Mr. S., Mr. S., and Rosenthal Acura for the greatest car purchase I've ever bought.Good morning! Thank you so much for taking the time out of your day to write such a nice review for our staff and our dealership. We hope that you are loving your MDX! Please let us know if we can be of any assistance in the future.
Experience with Larry P.
by docatrot on 08/13/2013updated 04/25/2025Larry was the ideal sales person for me. He was laid back, friendly and accommodating. He sold me a 2013 MDX and was happy with the overall experience.Thank you for taking the time to write a review of your experience at the dealership and with Larry. We hope that you are enjoying your MDX and that you continue to visit us for all your Acura needs.
2014 RDX AWD with Tech Package (Alan E.)
by Willbne87 on 07/10/2013updated 04/25/2025Extremely positive experience with purchase. Internet Sales Manager (Alan E.) handled sale like a pro. Very good initial price and willing to match a price from a dealer a bit further from my home who came in under his initial proposal. His… sales manner was slightly understated which was a nice change from the too often "over-caffeinated" types that I dealt with elsewhere. In the end, he delivered and kept his word on everything we discussed. Mr. E. was extremely knowledgeable about Acuras (his family owns 4 of them) and provided not only objective facts about the car but interesting insight about its features and how to tailor them to our driving experience. No hard sale on extra warranties or financing. Finance guy simply presented options and left it at that. Just one day into ownership so can't elaborate too much about ownership of vehicle. Am told all Maintenance Minder services are 1 hour and half or less-guaranteed (and open on Saturday) with car wash, which matters to me. I hope that the service department experience is as good as the sales experience. Fortunately, if it is not, I do have other options. Unlike other dealers, they did not offer free oil changes, "drive up/unlimited" car washes etc. (like some of their competitors) so one needs to account for that in purchase price.Thank you for taking to time to write a review about your experience at Rosenthal Acura with Alan. We hope that you are enjoying your new RDX and that you take advantage of the great experience that our service department offers.
Expeditious, Professional, & Informative!
by Kay_E on 01/20/2014updated 04/25/2025My rating applies solely to the retail side of their business (used cars). I have not experienced their services yet. Pros: expeditious online inquiry follow-up, great customer service, informative staff. Cons: sales floor layout needs… revamping, some new car sales guys could brush up on customer intake. First off, I am THE last person I would have expected to be writing a review of an Acura dealership, much less owning one. Honestly, Honda does a very poor job of linking itself to its luxury brand (Acura) - especially compared to Toyota and its Lexus brand. After already having decided to purchase a Lexus RX, I decided to contact them on a whim due to the local dealers not having the darker interior I wanted readily in stock. I found a solid match in their online inventry (MDX with tech pkg) and submitted an inquiry. Within hours I received a response and set up a time to test drive. My salesperson was very knowledgeable, polite, and bent over backwards to address all issues/inquiries I had related to purchasing - including coming in to meet with me on his day off! After having endured weeks of tiring back and forth with others dealers who failed to simplify my process by being upfront re: pricing, availability, and specs. Granted the new car sales on the floor could use some brushing up on customer intake (it's clear that used car customers are not their priority), I completed my car buying experience with renewed excitement thanks to Rosenthal Acura's simple, streamlined, customer-focused process. Harpreet and his colleagues are amazing - no aggravating time-wasters there!Hi Kay, Thank you so much for taking time out of your day to write a review for us. We hope that you love your MDX and that you continue to visit us for any Acura needs.
Hi Kay, Thank you for taking time out of your day to write a review for the dealership. I'm sorry to hear that your experience with customer intake wasn't anything but the best. As Acura's longest running Precision Team Award winner for customer service, we pride ourselves on ensuring the best experience for ever client that walks through the door. We will definitely work on this. We are happy to hear that you had such a great experience with Harpreet! We hope that you are enjoying your Acura and that you visit us for any of your future Acura needs. Best regards, Tarah Mendez Marketing Director
We bought a used car from Rosenthal and we felt very special and that their priority was to make us happy. So, we believe used car buyers are very important to them. We will always buy our used cars from them and one day when we become independently rich we will buy a new car from them. They are great.
Welcome to Rosenthal Acura, your Washington DC area Acura dealer. We have proudly served communities in Montgomery County, Maryland such as Rockville, Frederick, Bethesda, Potomac, and Silver Spring as well as Northern Virginia since 1986.
Rosenthal Acura is proud to be the only Acura dealership in the country to win Acuras highest honor for client satifaction, The Precision Team Award, 24 years in a row. Our dealership was founded on the principle that the customer always comes first – and we continue to uphold this value today. Visit us at 623 N Frederick Ave in Gaithersburg, MD, for an unparalleled automotive experience.
For an exceptional customer service and a stress-free dealership experience, visit Rosenthal Acura. Our friendly, knowledgeable staff is standing by to help you find the car of your dreams for the right price, and keep it running like new.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- English
- French
- Arabic
- Spanish
Thank you for your review! We hope that you continue to visit us for all your Acura needs.
by rosenthalacura on 09/16/2013