Customer Reviews of Heritage Chevrolet Buick
Review type:
Awesome!!
True Service in Car Buying
by Heather Blazer RS on 09/27/2023Dealership that values their customers by providing exceptional service with a great team. Salesman Jerome Nelson should write a book. He is that person you are glad you met and you know you can ask again and again. They are ready,… prepared, and provide quick follow up.Heather, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Chevrolet, Buick! Please let us know if there is anything else we can do for you; we are more than happy to help!
Strung us along...bait and switch
by Jim and Jill Gallager on 09/19/2023A little over a year ago, my husband and I “built” our Chevy Bolt on Chevrolet’s website. VIN #1G1FW6S06P4103301 was assigned. On September 12, 2022, we went to Heritage Chevrolet to order a car. We agreed on a price. Heritage called us… within a day or two to say that they ordered our car for the factory. Afterward, for an entire year, we kept getting “no change” updates from Heritage. Finally, on September 5, 2023, nearly a year later, we were called by Heritage with the message that our car was in. We went to pick it up. When we arrived, we saw that the car was not the color we had ordered. Also, it was a different model of Bolt. And it didn’t have the packages we ordered. In fact, the car had a completely different VIN number. Heritage was all set to sell us this inferior car for the price we agreed to the year before. We refused. Heritage had a Bolt on the showroom floor in the correct color. But the manager explained that he couldn’t sell the showroom car for our price. He said that he wasn’t making any money on the showroom car as it was. He couldn’t afford to go lower. Then, the manager offered us another car if we could wait another month, but we didn’t discuss the price. We left. Had to think. When we got home, on a whim, I checked the VIN for the car we ordered last year. That car – the one we ordered a year ago - had been sold to someone else back in October, 2022 – one month after we ordered it. We had been waiting all year for a car that had been sold to someone else. The car we ordered was driving around in Rochester, NY. When Heritage called the next day, we told them that we would NOT buy a car from Heritage. They returned our security deposit two weeks later without interest. I believe Heritage dealt dishonestly with us. They strung us along for a whole year and tried to switch us up for a lesser car. I don’t want any of my friends to deal with Heritage Chevrolet. My recommendation is to steer clear of this dealership.Thank you for sharing feedback about your experience with Heritage Chevrolet Buick Owing Mills. Our goal is to meet then exceed the expectations of all customers and sincerely apologize as if appears this did not occur. We greatly appreciate you taking the time to speak with our General Manager, John Holliday. As discussed, if you have any additional questions or concerns, please contact John directly at jholiiday@mileone.com or 443.352.6103 so we can ensure that your next visit is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to continue working with you in the future.
Trumane is the man!
by Tricia on 09/18/2023Trumane is awesome! He answered all my questions, in detail, and wasn’t “pushy” at all. I recommend Heritage Chevy and Trumane!Tricia, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
My Experience was a Smooth Ride *pun intended*
by NSmith on 09/09/2023By far the best car purchasing experience l've had. Thank you Heritage-Chevrolet-Buick of Owings Mills. Special thanks to Mr. Jerome Nelson Jr. Mr. Nelson was hospitable from the beginning all the way to me driving off the lot in my new… car! His familial energy truly made this process extremely comfortable and hassle free. Very personable, knowledgeable, and valued me as a customer even in the inquiry stage. inquired about a vehicle through the generic system and Mr. Nelson responded with a video showcasing the car. I watched that video daily in excitement leading up to my in person viewing/appointment. Mr. Nelson ended that video with "please give us the opportunity to earn your business." Well, Mr. Nelson and the team here at Heritage-Chevy-Buick earned every dime of my business. Thank you all for your hospitality and making this experience a smooth ride (all pun intended).Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit!
Amazing experience with Mark Taylor & all of the staff!
by Sarah R on 09/02/2023Our experience here was wonderful! The staff as a whole were so helpful, welcoming, knowledgeable, accommodating, and friendly! Mark Taylor was such a pleasure to work with! He did a great job of designing the whole experience around what… we wanted and needed in a car. He really listened to everything we had to say and went above and beyond to make our experience so positive! If you’re looking to buy a car this is the place to go and Mark is the guy to see!Sarah, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
He never disappoints!
by MrsWheatley on 09/01/2023Anytime I need a car, I ask for Mr Taylor. I trust him and his judgment when it comes to purchasing a new vehicle. He’ll never get over on you just to make a sale. He is a very honest man, takes his times and does his job very well.Thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Awesome car buying experience!!!
by Delante on 08/19/2023I had a great experience at Heritage Chevrolet Buick in Owings Mills,MD! Mr. Trumane Lawrence was awesome and made me & my wife’s car buying experience that evening a very pleasant and smooth process. Thank you all, you’re awesome!!Delante, thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
BEST buying experience EVER!
by Malica Dunnock on 08/14/2023EXCELLENT experience with Sales Consultant Trumane Lawrence. He was personable, knowledgeable & the entire process was smooth. Many thanks to General Sales Manager Calvin Woody & his finance team. Best buying experience EVER.Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
I'll Be Back
by Tree Sapp on 07/24/2023Mr. Taylor reached out to to check up on us and I was so impressed, I had to do this for my brother! My mother tried to buy car last month but due to some circumstances, it didn't happen. However Mr. Taylor didn't make her feel bad but… offered some encouraging words. I may be in a position to help her out soon and when that time comes, we'll be back!We're happy you found our staff to be so supportive during your experience here at Heritage Chevrolet, Buick. We hope you have a great day!
Great experience!
by Corinna on 07/01/2023My husband and I had a great experience! Trumane went above and beyond to assist my husband with his new Trailblazer. The purchasing process was smooth, and we love the vehicle. We plan to return for our next purchase.We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellence From Start To Finish
by Gail J on 06/13/2023I had the pleasure of having Ed Wojcik as my Sales Professional. From start to finish Ed went the extra mile to find the car I desired. Ed searched for vehicles in my price range and according to the specific vehicle I wanted. Ed sent… different photos and descriptions (which I turned down) until I finally found my Buick Encore. Even after the sale was completed, Ed took the time to give me a tutorial of my new baby. Ed made my car purchase an excellent experienceGail, we're happy you found our staff to be so supportive during your experience here at Heritage Chevrolet, Buick. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The best.
by Brendan McFadden on 05/26/2023My family was recently blessed with a second child. As a result, I was contacting dealerships all over Maryland in an attempt to trade in two vehicles for two new Chevy SUVs (to hold our growing family). After contacting a number of slimy… dealerships that quoted thousands of dollars over MSRP and tried to force "optional" add-ons, the OG Ed Wojcik came to my rescue. Ed and the team at Heritage went above and beyond in every aspect of the car purchases. They responded to any and all questions that I had regarding pricing, specs, timelines, and more. The team also stuck to their word about the price quotes on my trade-ins. Lastly, Ed was kind enough to drive material to my house to work around the newborn son's sleep schedule. A+ team in every aspect... no shady business. My family is thrilled with the great deal and will definitely do business with this incredible team again.Brendan, our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
Best Salesman at Chevy
by Jossalin Hughes on 04/28/2023Trumane sold me my car and anytime I need help with any kind of service I always go through him and he always goes above and beyond to make sure my needs are met. I highly recommend him to my friends and family.Jossalin, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Chevrolet, Buick! If you have any further questions, please give us a call. We're always happy to help!
Trumane is Highly Recommended!!
by Jazz A on 04/23/2023I’ve purchased every single one of my cars from these guys. Calvin, Trumane, and Shaun were awesome. Very hospitable and knowledgeable. Calvin was my first car salesman in 2014, he’s now the GM! Trumane assisted this go round in assisting… my younger sister in purchasing her first car. His customer service is great and he is highly recommended.Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We hope to see you soon!
Happy customer
by Amanda on 04/16/2023Trumane was awesome! I called as I live 1h 20 mins away and I saw a car I wanted but didn’t want to make the drive for nothing. They were excellent and well I drove home my new car☺️Amanda, we're happy you found our staff to be so supportive during your experience here at Heritage Chevrolet, Buick. Please don't hesitate to reach out to us if there's anything more we can do!
Brand new whip got no keys
by Nerriah Woodard on 04/10/2023They were super cool, they literally worked around my budget and got me the perfect car/fit for me! They had really good vibes, I really appreciate them so much and i love my car !Nerriah, your satisfaction is important to us, so we want to sincerely thank you for choosing Heritage Chevrolet, Buick and we hope to see you again soon!
Auto sale and comedy show
by Brian V on 04/08/2023Trumane was absolutely fantastic. Very straightforward which made the experience that much better. I have never laughed so much at a car dealer, in a good way. The whole team is excellent. These are words I have never said before about… another dealership. This man is a diamond in a coal mine.Brian, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Chevrolet, Buick! Please don't hesitate to reach out if there's anything additional we can do for you.
New Car Who This? LOL
by E on 04/01/2023I cannot express enough my gratitude to Trumane for all of his help with the purchase of my new baby! I was so surprised that he was able to find a vehicle that would fit not only my needs but my very specific wants lol. He was very patient… with me and a pleasure to work with. If you are in the market for a vehicle, I highly recommend you stop by and speak with Trumane.We're happy you found our staff to be so supportive during your experience here at Heritage Chevrolet, Buick. Thanks for the recommendation, and have an amazing day!
Best Experience!
by Mark S on 04/01/2023This dealership was a breath of fresh air! Our sale rep Trumane was great :) He was able to answer all of our questions and concerns and really cared about us finding the right car for our family.Mark, we're happy you found our staff to be so supportive during your experience here at Heritage Chevrolet, Buick. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
99 problems but this wasn’t 1
by Rae on 03/31/2023Trey Lawerence was super helpful from the jump. I walked in the door and immediately he grabbed my attention! His professional was like none other plus He gave me a couple of options within my budget which made it possible to find the… perfect car for my family needs. The fact I got more than I had expected to get was a blessing and Trey helped make that happen! His great character and customer service was outstanding. The process was smooth, he was very patient and explained all of the details, and went above and beyond to ensure my experience was top notch. I recommend the Heritage team many times over for car buying and service needs!Rae, we're happy you found our staff to be so supportive during your experience here at Heritage Chevrolet, Buick. Thanks for the recommendation, and have an amazing day!
Rae, we're happy you found our staff to be so supportive during your experience here at Heritage Chevrolet, Buick. Thanks for the recommendation, and have an amazing day!
Job well done!
by Hasani on 03/31/2023Trumane went above and beyond to answer all my questions and take care of my needs. Very good experience.Hasani, we're happy you found our staff to be so supportive during your experience here at Heritage Chevrolet, Buick. Please let us know if there is anything else we can do for you; we are more than happy to help!
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chevrolet Buick is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Aurora Saccone on 04/24/2025