Customer Reviews of Heritage Chevrolet Buick
Review type:
Awesome!!
Trumane Lawrence was professional and knowledgeable
by Emmaus on 03/31/2023I had a great experience at this dealership. Trumane Lawrence was professional and knowledgeable about the vehicles that we came to see. He sold my sister-in-law a vehicle and I have since been referring him to my other family members. We… enjoyed the service here and will continue to shop there. All I’m going to say is Yeeaaahhhhhhhhhh!!!!!Emmaus, we're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
Made my purchase smooth and comfortable
by MarK on 03/31/2023This dealership is friendly and has a comfortable environment. I work with Trumane and my experience was wonderful. The process was smooth and They took their time to answer all my questions. Great work !Mark, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, Heritage Chevrolet, Buick
Best Car Experience Ever!!
by Dee on 03/29/2023can't express how grateful I am to have the opportunity to work with Calvin, Trumane, and Dontae!! They are all one of a kind!! I felt welcome from the time I was on the phone to the time I left in my new car!! They definitely deserve… beyond a five star because their customer service and genuine care to make this the best experience ever was AMAZING! I initially wasn't looking forward to the car buying process, but Heritage changed my prospective quickly!! America needs more dealerships and people like the team at Heritage Owings Mills!Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you again for choosing Heritage Chevrolet, Buick and we hope to see you again.
Great Service
by Anthony on 03/27/2023Mr Trumane Lawrence is a very good/ excellent sales representative and I would return to him wherever I come back to Heritage Chevolet Buick.Anthony, we're happy you found our staff to be so supportive during your experience here at Heritage Chevrolet, Buick. Please let us know if there is anything else we can do for you; we are more than happy to help!
Trumaine was awesome!
by CliffJr on 03/24/2023They are very efficient and helpful. Trumaine was awesome in every aspect of the process. Great experience!We're happy you found our staff to be so supportive during your experience here at Heritage Chevrolet, Buick. Thank you so much for your feedback! We hope you have a great day!
Trumane was very helpful
by Karriemcm on 03/23/2023I purchased a car from Trumane a year ago ago at this place. I still call him to ask about certain features and he always picks up and answers my questions. Great guy!We're happy you found our staff to be so supportive during your experience here at Heritage Chevrolet, Buick. We are always more than happy to assist you if anything else comes up. Take care!
New York’s Finest
by Vashon Maultsby on 02/26/2023I am so appreciative of my experience with sales professional Trumane Lawrence. He was kind and patient with me through my purchasing process and I love my new car!Vashon, your satisfaction is important to us, so we want to sincerely thank you for choosing Heritage Chevrolet, Buick and we hope to see you again soon!
Heritage Auto For The Win!
by Jonita on 01/07/2023Greatly appreciate Shandly Blair and Todd for taking the absolute most care of me!Jonita, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Go see Jerome!
by KevinLovesHisSurburban on 05/08/2019Jerome is a great salesman and a great person! I feel very fortunate that I happened into his dealership five months ago and we have already bought another vehicle from him. He is by far the best salesperson I have ever worked with. My… family is planning a big move to another state in the near future and I can honestly see myself traveling all the distance back to the Owings Mills Heritage dealership just to have Jerome sell me another vehicle, he makes the experience that enjoyable! Jerome has something that can't be taught, and that is a good heart. When you work with him you earnestly know that he cares for his customers and wants what is absolutely best for them. Jerome, I hope you get to read this, you are the man! Also, Stephany was great to work with in the service department. She made my recent oil change so easy. And your guy's prices for oil changes are very competitive, please don't change that! Lastly, the manager Eric does a great job as well and is very personable. He really worked with me on both of our vehicles to get the best solution for us. He was the final step that pushed the deals to happen. Thanks! KevinCongratulations on your new vehicle! We're happy to hear Jerome was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Heritage Chevrolet Buick Owings Mills
Good Dealership w/Great Customer Service
by Wanda_P on 09/30/2018It was a pleasure doing business w/this dealership. Attentive, thorough and cordial sales and finance staff. Got a great car!Thank you so much for your positive comments about Heritage Chevrolet Buick Owings Mills! If you have any further questions, please give us a call. We're always happy to help!
Working Sales Team - Tag you are it!
by HarleyJane1 on 10/04/2017My brotherin-law and sister suggested I give Heritage Chev Buick Owings Mills, MD, a chance because they purchased a truck several years and it was a no hassle and honest deal. (Previously they had bad experiences at other dealerships.)… Sooooo with that recommendation, I gave them a try. Discovery: Excellent sales team Russell Macey, Jr. and Jerome Nelson, Jr. Russ, the internet manager, followed up with my online interest and pulled me in. The closer, Jerome, was informative, extremely patient, kind and FUNNY. A special thanks to Vincent Gross, the finance manager. In fact everyone that I met in the dealership was friendly and waiting to assist. In sum: Until I arrived at Heritage, I dreaded stepping into a dealership. The Heritage Team made it a pleasant experience. So pleasant - that I would like to stop in once a month and say hey, how is everyone doing?." No nonsense
by CoachLarry on 09/02/2017Ed Wojcik was great to deal with. We really felt like Ed was trying to help us buy a car instead of just trying to sell us a car. When we told him our preferences he didn't try to point us in a different direction so that they could sell… whatever they had on the lot. Ed immediately started searching for a car with our specs, and when he found it he gave us a fair deal and the dealership drove to PA to bring it to us. He is just a genuinely nice guy. We are hopeful that if we need to work through any issues that he will be there to help us after the purchase. If not I will update this review, but he has promised to be there for us if we need anything. What more can you ask for?Great Experience and Great Staff
by RonRedCamaro on 07/01/2017Thank you Joe Konish sales manager Erick. I came in to buy a 2015 Camaro that I saw on there lot. I only have a pick up truck that I also use for work. I would need to clean it out if I wanted to take someone with me. I wanted to find… something affordable that could be used for when I go to functions or events. Joe showed me two 2015 pre-owned Camaros that they had on their lot. Both had low miles and were in good shape. One was red and the other was silver. I decide on the red on because it matched my red Chevy truck. Joe and Erick took down all of my information and went to work on an approval. I had cosigned for my son before and it can be difficult opening another loan. They assured me that they would do their best. Within a half hour I had an approval with a good rate. They got the paperwork set up, car gassed, and cleaned as well. I was surprised in how fast and friendly they were. I love my new Red Camaro and I enjoyed my time there. If you need a car, go see Joe Konish and Erick the sales manager. They go above and beyond to earn your business.Sales reps that listen
by hellolove on 05/11/2017I am a single mom with a tight budget. I spend my extra time volunteering for Girl Scouts, cheerleading or softball or spending time with my daughter. I work very hard for my money. I have a 2012 Chevy Cruze I want to trade up to a Brand… new car. I am asking for the a miracle when looking for a new car. I want a new small SUV but know that's so out of my price so I was looking at brand new Chevy Cruze or Mazda 3. I did go to Towson Mazda and look at cars. Austin was the sales rep who helped me. He went over every part of the car. Was very nice but couldn't get me where I want my payments. Talked to a few other places in the Towson Hunt Valley area. I decided to try Chevy Owings Mills. I wasn't happy with the places around my area. I got the pleasure of speaking with Calvin Woody. I told him I wanted to trade my car and I what I wanted. Calvin said that he would try and help me every way possible. I was limited on time. I texted him and said I will be there in 30 minutes and I have 20 minutes because I need to be back for my daughter and dinner. I walked in and he had keys ready for me. He walked me outside and explained the difference in the cars. I wanted a cheap payment so she showed me the Basic. I did tell him I wanted push to start so he showed me that and told me it was above my price (honest and not trying to get one over on me. I knew already it was out of my price) and he showed me a 2016 Cruze that had everything but brand new. I was amazed that he listened and knew what I wanted. We went on a test drive and he took me highway and regular streets. Got back to the store. In the time limit him and his manager (Steve I believe) tried everything and anything to get me a payment where I was comfortable. Unfortunately I know I am unrealistic with what I am asking but they really did try to help. I feel horrible not buying a car from them but I wanted to let the higher up people know that Calvin was amazing and tried so hard to help me out. He wasn't trying to screw me over. Maybe if I can work something out in my budget I will be back. I can't thank him enough.In response to your review, we want to take the time to thank you for praising our dealership. Heritage Chevrolet Buick Owings Mills works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that youve provided us with exceptional positive feedback. We are happy to hear that Calvin and the team were able to assist you with everything you needed. If you would like to contact the General Manager at either Heritage Mazda Towson or Heritage Chevrolet Buick Owings Mills here is their contact information: James Utermohle Mazda Towson, jutermohle@mileone.com or 443-903-9573, Phil Stillman Chevy Buick, pstillman@mileone.com or 410-654-7937 or pstillman@mileone.com. Please dont hesitate to call or stop in anytime should you need any further services. Thank you again and have a great day!
There's a reason I came back... And will again
by Kdolive on 05/12/2016So I bought a Chevy Soark here in 2013 and loved it. However it was time to trade it in after beating it up (auto accidents). I just had a new bumper installed and my rental was a sonic LT turbo. Wow! What a car! Unfortunately, I was… upside down on the Spark due to the devaluation. I wanted a new Spark. Calvin Woody directed me toward a Sonic as the rebates and teacher rebates would make up for the difference. So we went on a test drive... In a Sonic exactly like the rental car I just returned! I salivated all over the steering wheel and fell in love. Calvin looked out for me. He asked me questions about what I wanted in a car and gave me my options. I could go with the 2016 Spark and pay the $3500 difference, or I could go straight in to the Sonic. It was a bigger car than I wanted but had the power bells and whistles that I longed for. It was time o have a big boy car. Calvin remained professional and ever once did he come across as a pushy salesman. He engaged me in conversation and listened well. He established trust, didn't push, and clearly paid attention to what I said. All traits of a good sales person. And a successful one. No left with a beautiful, new Chevy Sonic LTZ turbo. I looooove my car and thanks Calvin about every time I blast that sound system and speed down Baltimore streets. A side note: I needed a couple things fixed soon after. Calvin and the service department took good care of me. The service department took good care of me with the Spark. I'm completely satisfied. Always have been.Good morning. Heritage Chevrolet Buick Owings Mills is delighted to hear that your car buying experience was a memorable one! We are also pleased that Calvin was able to assist you with your Chevy Sonic LTZ Turbo. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again for the highly praised review.
oil change
by darrylkevin on 02/02/2016quick and accurate I will keep coming back. price better than Jiffy LubeExcellent service
by longdean on 12/30/2015updated 01/11/2016They were wonderful! I will recommend this dealship to all my family and friendsThank you longdean for the encouraging review! We are glad to hear you had a great service visit with us and we hope to see you back at Heritage Chevrolet Buick Owings Mills again soon. Happy driving!
Thank you longdean for the encouraging review! We are glad to hear you had a great service visit with us and we hope to see you back at Heritage Chevrolet Buick Owings Mills again soon. Happy driving!
An Absolutely Great Experience
by thetius on 01/08/2016This was a great experience. I was greeted very warmly and efficiently by Ms. Brunson who explained the process, cost, and approximate time. The waiting room was comfortable and the cashier was her regular friendly and hospitable self.… Things couldn't have been better.Greetings thetius! Thank you for the fantastic feedback. We are very happy to hear that your service experience with us at Heritage Chevrolet Buick Owings Mills was fantastic. I will be sure to share your feedback with Ms. Brunson and the team! If you should need any further assistance with a future vehicle purchase and/or service, we would love to help. Thanks again thetius for taking the time to review us!
Repairs
by Murtha5 on 12/26/2015The dealership did not complete all required work. I had to take it back three times and it still wasn't right. Mechanic claimed the "thumping" sound was because we had our winter tires on. Could not be more wrong. Luckily I made it home.… One if tires was on the verge of falling off.Murtha5, Thank you for reviewing Heritage Chevrolet Buick Owings Mills. We are sorry to hear about your experience in our Service Department. We are glad we had the opportunity to speak with you regarding the concerns with the aftermarket wheels. We had included all information on the repair order before you left our dealership, but would be happy to further explain. Please reach out to our Service Director, Bruce Knox, at bknox@mileone.com or 410-654-7819. Thank you for your time and consideration.
Best Buying Experience Ever!!
by MissHappy on 12/12/2015Everyone at the dealership was so nice! A great experience - I was in and out so quickly! I got a great car, at a great price, without a lot of back and forth. I left very happy!Hello MissHappy! Thank you very much for your positive feedback. We are absolutely delighted to hear that you had a fantastic car buying experience! It was a great experience for our team to introduce you to your new vehicle and I will be sure to share your kind comments with them. If you should have any questions, please do not hesitate to contact us! Thanks so much, Heritage Chevrolet Buick Owings Mills.
Satisfaction
by raffy118 on 11/27/2015updated 12/04/2015They unexpectedly got a deal done for me and I was completely satisfied with the deal that was done.Thank you for the positive feedback raffy118. We are happy to hear that our team was able to assist you in selecting the perfect vehicle! We welcome you to stay in touch and please feel free to contact us should you have any questions. Thanks so much, Heritage Chevrolet Buick Owings Mills.
Thank you for the positive feedback raffy118. We are happy to hear that our team was able to assist you in selecting the perfect vehicle! We welcome you to stay in touch and please feel free to contact us should you have any questions. Thanks so much, Heritage Chevrolet Buick Owings Mills.
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chevrolet Buick is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Aurora Saccone on 04/24/2025