Herb Chambers Lincoln of Norwood
Today 8:30 AM - 6:00 PM
Customer Reviews of Herb Chambers Lincoln of Norwood
Review type:
"In good faith"
by Kenny and Lisa on 04/14/2025
Kevin Sorgi was our sales person. I had crossed paths with Kevin 8 months ago when I looked at a used Navigator for 20M that I did not purchase. Kevin bothered to keep in touch with similar offers even though they were small change items… for him. When we came back in eight months later to look at a new Lincoln Aviator, Kevin appeared... happily ready to assist! He went over all the details of the Aviator and searched patiently for what we wanted in the vehicle. In the end we purchased a gorgeous Black Label Aviator. Kevin was a pleasure to work with. Transparent, no pressure, detail-oriented and above all friendly great guy to deal with. Kevin helps you understand the benefits and the quality of becoming a member of the LIncoln ownership family.
127 reviews
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Great to Work with
by LuvPugs on 02/02/2021My husband and I met with Christine to look at a specific vehicle. She was great to work with. We had shopped around before going to Herb Chambers and we were pleased with Christine and everyone else we dealt with. She made the whole buying… process easy and painless. I would highly recommend this dealership and especially Christine.Excellent Experience with Herb Chambers Lincoln & Christine
by Christine from Herb Chambers on 01/24/2021My wife and I met with Christine to discuss purchasing a vehicle. She was very knowledgeable, polite and patient. We had shopped around extensively but not found exactly what we wanted to buy. We are very happy with the outcome and strongly… recommend Herb Chambers Lincoln and specifically Christine.Purchased New Aviator - Herb Chambers Norwood
by Peter Rowden on 08/31/2020We purchased a Lincoln Aviator after much research and many test rides of other competitive SUVs and the Aviator checked all the boxes for us .... ride, cabin quietness, pick up, seat comfort, easy to use controls, audio. safety features,… style ... bottomline inside and out the Aviator is a tremendous value. However, an unexpected tremendous value, that far exceeded my expectations, was the customer service of Mara Russell - Sales Business Manager and Jim Lewis -Finance Business Manager, they both guided us to the right decisions for Aviator option package selections and warranties options with NO PRESSURE. They shared excellent knowledge on what we needed to understand. We were just so impressed to feel good about the entire purchasing process, simply amazing. Also, their availability after the sale for follow up questions has been the most timely and complete customer service I have ever received in all my purchases .... bar none. I would highly recommend this dealership for a A+++ Customer Experience.Lincoln Aviator
by David France on 08/18/2020I recently purchased a new Lincoln Aviator. Christine Feteira was a pleasure to deal with. She is a true professional and I would highly recommend Christine and Herb Chambers Lincoln to anyone looking for anew vehicle.Great Place
by Sue11925 on 08/17/2020Just leased a new Corsair and couldn't be happier with the process. Christine's excitement was so infectious i feel like i'm still walking on Cloud 9. Christine kept me informed of where things stood in the process (new car coming from… manufacturer) and the sales manager, Jim was very informative and even got me to save some money on my lease. I can't express how pleased i am with Christine and Jim. Thank you!!!!Superior experience
by Dave and Kay on 01/05/2020Phenomenal dealership. Mara Russell Sales Manager was superior to any past experiences. Truly effortless. We went there after a very dishonest and negative experience with the Lincoln dealership local to us. After leaving there we were… discussing whether Herb Chambers of Norwood was too far away and if we should actually consider purchasing something other than a Lincoln. What a huge MISTAKE that would have been! I was looking to trade the 2012 MKZ I had, and I did love that car very much. It was incredibly reliable and took very good care of us over the years! Only because of this loyalty I called Norwood in desperation (on a holiday no less), and we found you and the entire amazing team at Herb Chambers Lincoln of Norwood! In a matter of hours - with Mara at the lead - this impressive and outstanding team pulled together to deliver an entire experience from start to finish that requires every single thesaurus word for ‘amazing’ that exists! We recommend everyone go to this dealership even if not the closest to you! No games. No gimmicks. A true pleasure. Find Mara and your experience will be unparalleled. We would not even consider going elsewhere going forward! For those coming from a little ways away - they do offer some valet (pick up and drop off of cars if needed for service needs) including loaners and 24 hour road service if returning the location in the future might be an issue - so again – worry free and effortless – they will take care of you!Excellent experience
by Marena MacLaughlin on 12/06/2019My husband and I felt so comfortable at this dealership. Our saleswoman was so friendly and helpful. She went above and beyond to make sure we knew all the options available without ever pressuring us to buy. Not your typical dealership!Excellent
by Michelle on 08/25/2019My experience with this dealership was excellent. I purchased a 2016 MKX. The assistance I received from my Salesman David Paquin was remarkable. He was polite, patient, friendly, professional and extremely knowledgeable. Having visited a… number of dealerships over the past several months in search of the perfect vehicle, I can say with 100% confidence, this was the best by far. No hassle, no pressure... just a helpful and friendly atmosphere. David, as well as the others involved in my transaction, made the process stress free and simple. I highly recommend Herb Chambers Lincoln of Norwood. You will not be disappointed.People dealing with People
by jason on 08/22/2019I want to recognize Mara Russell and the Herb Chambers Company for their ability to do the right thing. Mara is a reminder that people create policy and sometimes we need to put down the fine print and relate to the situation. Issues and… situations can be counted on in life however not all people and dealerships are created equal. This philosophy is from the top down. When you buy/lease a vehicle make sure you consider the real price. Thank you all for working with us through an issue with our vehicle and showing that we are more than a monthly sales quota maker.WOW!
by KarenF on 08/01/2019You never know what to expect when trying a new auto dealership, so needless to say, we were somewhat guarded. A great first impression to Herb Chambers Lincoln was as a result of email exchanges with Jillian McDermott. Due to her… responsiveness and attention to detail, we made the decision to make an appointment to visit the dealership. Upon arriving, we were promptly greeted by Jillian and introduced to Christine Feteira, our salesperson. Immediately after being introduced to Christine, we knew that we had made the right choice. Christine is a genuine and caring person, not at all demonstrative of a “typical salesperson”. She seamlessly guided us through the entire process, was open to all our questions, empathetic to our personal needs and surpassed all our expectations. She will continue to be available for assistance long after our purchase as well. Christine is the reason that we will return to Herb Chambers for our future auto purchases. Christine is a true GEM! Jim Lewis processed our financial transactions – very expeditiously and accurately while maintaining a great sense of humor. We are so glad to have found Herb Chambers Lincoln. We highly recommend this dealership.2019 Lincoln MKC
by 2019LincolnMKC on 02/21/2019updated 02/28/2019Sales person went out of his way to make sure that we were extremely happy with our purchase. He made the process painless.My experience was not great
by Doug on 02/15/2019My experience was great to start. Found a Certified pre-owned 2018 Lincoln MKZ. Great deal and then a very pleasant experience with the salesman Danny J.. From there my experience turned sour and it is not one I am likely to repeat. I… encountered a tire problem wherein one of the tires on my vehicle was losing air. When I brought it to the tire shop I was told that the tire had a amateurish rope plug in the sidewall. Apparently this was missed in the certified pre-owned inspection. OK, mistakes happen. I replaced the tire and contacted the sales rep. After multiple weeks of contact attempts I was told that the dealer would make good on the tire by the sales rep. All good, right? Well, 2 months passed after I immediately sent in the receipt as requested. After multiple contact attempts I finally got in touch with Danny and was told that the refund was working it's way through the system. This was in mid-December. As January rolled around with still no results I decided to contact the sales manager Peter. I forwarded him information previously shared with Danny but got no reply other than when I initiated contact. Finally, a few weeks later I was told by Peter that the dealer would *not* make good on the tire because the receipt did not note the specific problem. My last correspondence was to remind Peter of the commitment made by Danny and tell him that I still had the tire and was happy to bring it to him for personal inspection. No reply. That is it for me. All of this took place over a period of 3+ months and all contacts had to be initiated by and chased by me. Peter did not even seem aware of previous communications on the topic with Danny. Disappointing for a dealer of the size and reputation of Herb Chambers. They just lost a current and potentially future customer for $250.Used Car Purchase
by Dana on 02/05/2019updated 02/12/2019Al was the BEST to work with! He made the car buying experience very pleasant and easy. He answered all my questions and I never felt pressured. I love my car and would definitely recommend this dealership to anyone looking for a new or… used vehicle!Happy Customer
by HappyCustomer on 02/02/2019My husband and I bought a Navigator from Herb Chambers Lincoln and I can not say enough good things about them.The show room is clean, modern, and comfortable; and their salespeople are friendly and down to earth. Specifically, Al Coelho… was a pleasure to work with from the very beginning. He answered all of my questions patiently and explained other things very well. He also did extra research and homework and found me an amazing deal! He took care of absolutely everything from inspection to registration and all I had to do was drive my new car! I would not hesitate one bit in recommending anyone go here for a new car.Proud to say Herb Chambers Lincoln is my Dealership
by Cchappy on 01/29/2019My recent dealings with this dealership was the best I have ever experienced. Peter Hern, General Manager, and Danny Jordan, Sales Consultant, worked very hard to help me select the vehicle that would best fit my lifestyle. This was my… second Lease with this dealership and our relationship will definitely continue. Never before have I been made to feel like such an important client. I am very grateful.Satisfied
by Lauren on 01/17/2019Walked in at 1000 am and drove out that day with a new vehicle. They have upfront below market pricing on quality vehicles. My sales rep Al coordinated all aspects of my purchase. Not often I say this but this car dealership was worth the… tripWonderful!
by tlowdon89 on 12/06/2018Danny Jordan could not have made our car buying experience any easier. He was professional, patient and never once put on any pressure. We are thrilled with the experience we had at Herb Chambers Lincoln of Norwood. James Lewis made the… paperwork portion of our purchase a breeze. He explained every detail about the financing and warranty but did not push us to purchase anything we were not comfortable with.Purchase of Lincoln MKZ
by Kjbrindle on 09/18/2018I purchased a Lincoln MKZ with sales representative, Christine Feteira at Herb Chambers Lincoln and it was hands down the absolute best car buying experience I have ever had. Christine worked with me to find the exact car I was looking… for. She was very friendly, professional, knowledgeable in showing me the features of the car, and worked to get me the best deal. The service with her after the sale has also been incredible. If you are looking to buy a car at Herb Chambers Lincoln in Norwood, I cannot say enough great things about my car buying experience with Christine Feteira.Great place to buy a Lincoln
by AshwinKB on 09/16/2018Christine was absolutely fantastic and made the whole process a lot more pleasant. All expectations were exceeded with my purchase and Christine was a major part of that!Highly Recommended Dealership
by Lcwong2018 on 09/01/2018Christine Feteira was the sales person who helped me in buying my first Lincoln car. Her quality service, personality and sincerity convinced me to buy a Lincoln car, instead of a Cadillac car. Her outstanding performance also has… reflected the standard of Herb Chamber Lincoln.David Robinson
by DaveRib on 08/15/2018I went to Herb Chambers Lincoln of Norwood to look at a couple of used cars. I bought a 15 Lincoln MKZ that looked in good shape. The dealership and my salesperson Paul made the transaction effortless. They also went the extra mile and put… on new tires and brakes without my request. Just part of buying a Lincoln Certified vehicle and the dealer doing the right thing after inspection. I was impressed and pleased with the whole process. I definitely recommend the no haggling approach Chambers uses to sell cars...stress free and everyone wins! Thx
Lincoln Corsair
Lincoln Aviator
Lincoln Navigator
About our dealership
Kenny and Lisa, it's wonderful to hear that Kevin provided such attentive service throughout your journey at Herb Chambers Lincoln of Norwood. We're delighted you found the perfect Black Label Aviator with his help! Enjoy every moment on the road as part of the Lincoln family!
by Herb Chambers Lincoln of Norwood on 04/14/2025