Mercedes-Benz of Boston
Customer Reviews of Mercedes-Benz of Boston
Review type:
Outstanding Service
Great Dealership
by AttyBradG on 01/28/2015My wife and I each purchased a car this year from Herb Chambers Mercedes-Benz. I had the great pleasure of working with Jasper Abreu. He was extremely attentive, knowledgeable and reasonable and a pleasure to work with. We each purchased a… car at a good price and the service was impeccable. Mr. Abreu kept every promise and followed up promptly arranging for every service and additional product ordered by us relative to our purchases. The next time I purchase a vehicle, as they say in the movies "I'll be back."Excellent service, very satisfied
by Allenp99 on 11/06/2014I came to Mercedes-Benz of Boston to browse the different models available, and ended up with a new car thereafter. Georgina is incredibly easy to work with and did not use any pressuring tactics whatsoever. She took the time to show me the… different models I was interested in and described (in detail) all the different options available for my needs. Upon pickup of the car, Georgina took the time to show me all the different features of my new car to ensure I understood the technology, very helpful. Needless to say, I was very satisfied with the overall experience and will surely be a return customer.Thank you, Allen, for posting such an awesome positive review! A terrific guest experience is what we aim for each and every time and Georgina is truly a testament to that. Thank you for your business and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Jeff Davis, General Manager
Excellent experience
by eileen19 on 10/31/2014I purchased a 2015 C Class 4 Matic from this dealer.all of the staff I dealt with were extremely professional and customer service Was primary. I would recommend them to anyone! EileenThank you, Eileen! We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the recommendation and we look forward to serving your automotive needs again! Best, Jeff Davis, General Manager
Dishonest, Unprofessional, Poorly trained representative
by gaklbet on 10/29/2014Purchased a Certified Pre-Owned C300 three weeks ago. I was told it was a "one owner" vehicle. Upon investigation during a service visit, I uncovered it was a courtesy vehicle. The vibration I felt when I test drove the car was not fixed… after multiple attempts. I finally returned the car and re-purchased my old vehicle. The Used Car Service Manager tried to rectify the issues but by this time I had lost all trust and faith in this dealership.Excellent experience!
by silverfox300 on 10/21/2014I just purchased a C300 from Herb Chambers Mercedes-Benz of Boston and had a great experience. The sales/leasing agent, Danubia, was wonderful. She was extremely knowledgeable and kind and worked hard to find the right car for me. There was… no hard selling. No hidden costs. No stress. Ultimately, Danubia removed any anxieties I had about car dealerships and made the whole experience fun. She even offered me water and snacks! If you're in the market for a Mercedes-Benz, I highly recommend you go to Herb Chambers Boston and ask for Danubia.Thank you for taking the time to share this wonderful feedback. I'm so happy Danubia was able to make this an enjoyable experience. We appreciate your 5-star review and please let us know if there is anything else we can do for you. Best, Jeff Davis, General Manager
3rd Purchase from MB of Boston
by sartick on 10/11/2014I just purchased my 3rd Mercedes Benz from Chip McCarty of Mercedes of Boston, and while the 3 purchases happened over approximately 15 years with other brands (Lexus, Audi) purchased in between, I continue to deal with the dealership and,… especially, with Chip for the service, attention, courtesy and level of comfort I have received each time that I wanted to purchase another Mercedes Benz. When I started looking for a MB this time, I considered various new models, including a C63, GLA 45 AMG and an E350. Chip was fully knowledgeable in all 3 of these very different vehicles and because of where I live, the E350 made the most sense in the end. Before reaching that decision, though, Chip patiently took me out on a test ride of each, spending as much time as I required and answering any questions that followed. Because of my comfort level with Chip and my past purchasing and service experiences with MB of Boston, it was an easy decision to make the purchase. I turn over cars fairly often and suspect that Chip McCarty, MB of Boston and I will cross paths again.Thank you for taking the time to share your encouraging words and kind recommendation of Chip. We appreciate your continued business and look forward to serving your automotive needs for many more years to come! Sincerely, Jeff Davis General Manager
Surpasses Expectations
by chris417 on 09/23/2014I am writing this unsolicited review of MBB s service advisor, Enio R as his trusting assistance to us over the many years of our Mercedes ownership keeps us loyally linked to MBB even when closer dealerships were available . We have… purposefully timed our service here in Somerville despite our proximity to more geographically convenient dealerships so that we would have the benefit of Enio's expertise and professional treatment. Clearly Enio has mastered his craft as he has earned the mutual respect and admiration of his customers while also commanding the utmost and conspicuous respect of his service/mechanic team . MBB is indeed fortunate as are we to have this highly professional advisor at our service.Thank you, Chris, for taking the time to write about your experience with Enio! It's a pleasure to hear that he provided you with accommodating and personalized service during your visit. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If you need anything else in the future, please do not hesitate to reach out to us at any time. Best, Jeff Davis General Manager
Surpasses Expectations
by chris417 on 09/23/2014We are partial to the Mercedes Brand which denotes such descriptions as Classy, refined and elegant. These same descriptions are personified in the salesperson Chip M with whom we have purchased several vehicles in the past and are… contemplating purchase of another. In a competitive market, Chips distinguished presence and relaxed, informative presentation keeps us returning to MBB for all our Mercedes purchases.Ask for Tim Cass or Chad Chakar
by johanned1 on 09/16/2014The best place to buy or lease your Mercedes is Mercedes of Boston in Sommerville. It is my second time and it is worth the trip. I live 7 minutes from another Mercedes dealer and I prefer to drive the distance to have great service with… the best price. Tim is great he will make it a pleasant experience getting your Mercedes. Love mine and will continue to go to Herbs Chambers of Boston.Thank you for taking the time to share this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am thrilled to hear about your positive experience with Tim and that you found the perfect Mercedes to meet your needs. We value your business and look forward to serving your automotive needs for many more years to come! Sincerely, Jeff Davis General Manager
Great Experience!!!!!!!!!
by brb24 on 07/07/2014This is our third car from this dealership, we live in Ct now and still use this. Our salesman Chip M is the best! It is a real pleasure to deal with someone who is so knowledgeable and attentive to every detail. We will definetly be back,… it has been an absolute benefit dealing with him.People make the difference
by JohnnyBute on 06/23/2014Every level of Management is grade A at Boston MB. It is the sales persons, the service, and everyone in between that keeps me coming back now for a fourth time.Thank you for taking the time to share your kind recommendation. We appreciate your business and look forward to serving your automotive needs for many more years to come! Best, Jeff Davis General Manager Mercedes-Benz of Boston
Excellent as always
by anonymous75 on 06/20/2014I have been a long-time customer of Chambers Mercedes in Boston and keep returning because I love MB products and Rob T is an excellent and trusted sales consultant. I always know that I'm in good hands with Rob and the team there.Thank you! At Mercedes-Benz of Boston, we believe that exceptional customer service is key and it is great to know that this belief held true through your experience with Rob. We appreciate your business and look forward to serving your automotive needs for many more years to come! Best, Jeff Davis General Manager Mercedes-Benz of Boston
Thanks Jeff and MB of Boston!
by jjanson1 on 06/18/2014I just purchased a 2014 ML350 at Herb Chambers Mercedes-Benz of Boston. Sales & Leasing Consultant Jeff T was *amazing*. This was my first Mercedes, my first car purchase in over twelve years, and my first time buying a car by myself. I was… outside of my comfort zone, and Jeff went above and beyond my expectations! He is a super nice guy, was extremely patient, answered *all* of my questions, and he helped me find the car that was just right for me. Overall my shopping and purchase experience was *stress free*, which was exactly what I needed! I would definitely recommend Jeff and MB of Boston!Thank you for posting such an awesome positive review! I appreciate you taking the time to share your experience with Jeff. A terrific guest experience is what we aim for each and every time and Jeff is truly a testament to that. I'll be sure to pass on your kind sentiments. Thank you for your business and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston
DO NOT BUY FROM THIS DEALERSHIP!
by veerod on 06/18/2008I bought a CERTIFIED Mercedes Benz SL500 from Herb Chambers - sight unseen because I live in Phoenix, Arizona - and was told it was in perfect, certified condition. When it arrived, I was shocked by the condition of the car - scratches,… dings, worn leather seats, running hot, missing parts....I was told they had a 3-day return policy. I called Herb Chambers immediately and they did not honor their word - my fault for not getting it in writing. Now I'm out over $50K on a PIECE OF JUNK car - DON'T BUY FROM THIS SORDID, LYING DEALERSHIP!The dealership has come through for me, and I would like to retract the previous review. It just took more time to resolve, but it is resolved to my satisfaction. Apparently reviews cannot be removed on this website, so I am writing this retraction. I am very happy with the outcome of this situation and would recommend the dealership now.
Great customer service
by maryp4 on 05/09/2013updated 04/26/2025I had a flat tire and wasn't sure how my tire insurance worked or what to do, so I called my original dealer Georgina S. and she set me up with a convenient appointment, made phone calls to make sure my insurance was all set and took care… of everything. Great service!Mary, I sincerely appreciate you taking the time to share your experience with Georgina here at Mercedes-Benz of Boston. I'm thrilled to hear how happy you are with the quality of service. We aim to provide each guest with the best customer experience and I'm so happy youve recognized our teams hard work. Thank you and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston
2014 Mercedes Benz E Class
by AlbertAbate123 on 05/09/2013updated 04/26/2025This is our 9th car purchased from Herb Chambers Mercedes & every time it has been a great experience.Dear Al, Thank you so much for taking the time to tell your story on line. I know you and Sandy will love it. Be well, Jeff
Rattle coming from the dashboard screen area
by romanitalian on 11/14/2013updated 04/26/2025I brought my Mercedes in to solve an irritating problem ..... a rattle in the dashboard area. My service advisor, Enio R., was extremely courteous, considerate and very concerned about my problem. He kept me informed about what was being… done, and overall, the whole transaction was a pleasant experience. I have dealt with Enio in the past and words cannot describe what a caring, honest, concerned person he is. I applaud this dealership for having such a person working for them. Rocco MarcielloThank you, Rocco, for taking the time to share your experience with Enio here at Mercedes-Benz of Boston. Im so happy to hear Enio was able to assist you and solve the rattling noise in your dashboard. I greatly appreciate your encouraging 5-star review and I know Enio will feel the same. Thank you again and we look forward to serving your automotive needs for many more years to come! Kind Regards, Jeff Davis General Manager Mercedes-Benz of Boston
Chip M
by bostoncarlover on 05/15/2014updated 04/26/2025We just purchased an E350 2014 Mercedes wagon and it couldn't have been a better experience. Our salesperson, Chip M is incredibly professional, knowledgeable and wonderful! We loved working with him (again)! He sold us our last Mercedes… back in 2004. We wouldn't want to buy from anyone else. He's just the best.Thank you for your kind words regarding your experience with Chip. I'm so glad to know that he was able to assist you with your new Mercedes. Chip truly understands how to make the car buying experience a joy! We value your business and look forward to serving your automotive needs for many more years to come! Kind Regards, Jeff Davis General Manager Mercedes-Benz of Boston
Excellent buying experience
by benzrocks on 12/31/2013updated 04/26/2025Never bought a car from a dealer for fear of getting a bad deal. Well, Paolo C. changed all that and made my buying experience a great one. He listened to my requirements, gave me the options, did not push me into making any decision. Paolo… took time out of his busy schedule to explain every minute details. There were no surprises. He checked up couple of days later to make sure I am happy with the purchase. Again, great experience and would love to send friends and family to this dealership.Thank you for your kind words regarding your experience with Paolo. I'm so glad to know that he was able to assist you with your new Mercedes-Benz and aided in making it a smooth and easy process. Paolo truly understands how to make the car buying experience a joy! We value your business and look forward to serving your automotive needs for many more years to come. Kind Regards, Jeff Davis General Manager Mercedes-Benz of Boston
Best Mercedes Benz service center in the area
by si1318 on 04/04/2013updated 04/26/2025My service advisor Stephen L. is awesome! Love the customer service and cleanliness of this dealershipI sincerely appreciate you taking the time to share your experience with Stephen here at Mercedes-Benz of Boston. I'm so honored by your kind words and happy to hear that we were able to provide you with a wonderful experience! We aim to provide each guest with the best customer experience and Stephen is truly a testament to that. Thank you for your patronage and we look forward to serving all of your automotive needs for many more years to come. Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston
FIVE STARS for Paulo C!
by Blakely1 on 05/21/2014updated 04/26/2025I had an existing lease with Mercedes and was considering changing to BMW just for some change. I quickly changed my mind as soon as I met Paulo C at the Mercedes Boston dealership. In just one day he had me out of my old car and into a… great new one at an amazing price! He worked incredibly hard to get me what I needed and made the process the smoothest sales experience I have ever had. If you are in the market, I highly recommend working with Paulo!Thank you so much for sharing your superb opinion about Paolo! I'm so happy to hear that you had such a great experience at our dealership, especially while working with Paolo. He is absolutely an asset to our team and I will make sure your compliments are heard. Enjoy your new Mercedes-Benz and we look forward to your next visit! Kind Regards, Jeff Davis General Manager Mercedes-Benz of Boston
Mercedes-Benz GLC-Class
Mercedes-Benz Sprinter
Mercedes-Benz GLE-Class
Rommy, we're delighted to hear that Carlos provided you with a positive shopping experience at Mercedes-Benz of Boston. Thank you for recommending us and sharing your feedback! Enjoy all the features of your new car!
by Mercedes-Benz of Boston on 01/27/2025