Village Ford
Today 8:30 AM - 9:00 PM
Customer Reviews of Village Ford
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Great experience buying our new truck.
by Tim & Lisa on 10/19/2023
Joe Salentino was very helpful through the whole process of ordering our new truck. He kept us informed all through the process and when he delivered the truck to us he came out and helped us set things up so we could get everything going… in a good way. We would highly recommend Joe Celentino and Village Ford.
144 reviews
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Fast, no hassle transaction at Village Ford!
by Dodaddio on 01/12/2016This was the fastest new car lease transaction I have ever experienced. I found the Mustang I wanted by searching the Village Ford inventory online. Next I went to the showroom on my lunch break. My salesman Andre promptly brought up the… car for a quick test drive. We traded info to get the paperwork started and 45 minutes after I first arrived I was on my way back to work. I returned after work, signed the papers and drove off in my nicely detailed new car in about half an hour. Great service!not to satisfy.
by columba on 12/23/2015updated 01/09/2016went in for an oil change . I did not think your service man was very friendly. also I thought my first oil change came with a $10.00 off . I could have gone to another Ford dealer service for a cheaper price.TK
by tgkellyjr on 01/05/2016Leased a 2016 Fusion in November! Had a flat tire in mid-December! My salesman Brian Bartholomew and the Service Team took excellent care of me!Great and reasonable service
by Frank163724 on 01/05/2016The front desk dude was quick to set up your service and the wait was only a hour and a half.2009 Ford Ranger
by jcm8330 on 12/29/2015Service rep (don't remember his name) was very friendly and helpful.Excellent service
by freeman64 on 12/28/2015I had a recall done on my vehicle was told it would take about 3 hours to be completed and it was done within 2 hours. Thank you village ford for another excellent service.AMAZING SERVICE!
by KyleSayyae on 12/19/2015Steve Miscuk was the best! I went in looking for a car and he helped me find a good one for a good price. He offered great customer service! If anyone needs a car New or Used I'm taking them to Village Ford!great oil chan ge
by gweatherford on 12/13/2015The price is better than local oil change stores and the service was fast. I will be backAlways great service
by jvatral on 12/14/2015We recently purchased a 2015 Ford Flex at Village Ford. As always the experience was great. We have been dealing with Paul Anderson since 1997 and I would recommend him and his great service to anyone.Great Service all around.
by bmroue3 on 12/11/20152016 Fusion. Service was excellent and Kelly Bowdell was by far the most courteous, nice and helpful salesperson I had he honor to work with. She was very patient with me and accommodated me by doing business with me mostly via text… because my schedule is very busy during the day. I almost gave up but her resiliency kept me in and finally it worked out and I was able to get that Fusion. Kelly Bowdell knows and understand the new era of doing business with people who are super busy. She is a great asset to Village Ford and I will be recommending that dealership and Kelly Bowdell to all my friends at Ford Motor Company and Family.New F150++++
by Warrendalehapp on 11/24/2015Great truck.The best sales experience.Jay Freud was very helpful transitioning to new technology.We try to make your experience as simple and convenient as possible for you, Warrendalehapp! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit! We look forward to seeing you again soon!
Excellent experience!
by Daveychavey on 11/19/2015I appreciated the friendliness of this dealership! It started from the time I made contact with the blonde woman behind the front counter and continued right through the time I drove away with my new Ford Edge! Let me add that my purchase… wasn't a one day, experience either. I did my due diligence and took a week to make my purchase. The staff at Village Ford was a class act the whole time. I will be back for my next vehicle purchase.We really enjoyed reading your feedback, Daveychavey! Here at Village Ford, we sincerely hope to see you again! Take care!
Excellent Customer Service from Becky
by markdownriver on 11/17/2015Rebecca Audritsh is a wonderful service representative! So glad to have her as my contact in the service department again. I have been less than pleased with another service representative there, more than once. Rebecca is very… professional, attentive to customer needs, honest in her dealings with customers and follows through with keeping in contact with the customer.Quick and Convenient
by Madanthony1776 on 10/30/2015updated 11/09/2015Using the Ford Quick Lane at Village Ford is a great experience. The staff are pleasant and helpful, always willing to explain the details of any issue. I was able to come in without an appointment and get the Works done on my Escape in a… timely manner. I appreciate that.Happy customer
by Cagney523 on 10/10/2015updated 11/04/2015I was impressed with the sign in process. It was like going to a Dr office. Sign in at the desk then go back for a consult. The waiting area was very clean and comfortable. Everyone was very pleasant. I won't hesitate to bring my car back.Truck Buying Experience
by jetchill on 09/10/2015updated 10/29/2015Jamie Wilson our salesperson was very helpful and courteous in every way possible.Clarity of repair comments
by custsat on 10/29/2015Well, I accepted the car wash but didn't get it. If reference to the recall 12S37B there was a comment that troubled me - the comments states "210793 DID ENG COVER MOD AND INSTALLED BOLT COVER MISSING NUTS AND BROKE BOLT WHEN STARTING"… I'm not too sure how to interpret this comment but I was troubled by the words "broke bolt when starting". I did not see a comment that the bolt was replaced. For years I had my Ford 500 Serviced at Village Ford and have always been satisfied - Dennis Barnes was a great service advisor. I anticipate Tracy Mandernach to be the same. I need new tires and will consider Village Ford.We set high expectations for ourselves so its gratifying to hear you had a great experience with us, custsat. All of us here truly value your business and look forward to your next visit!
Village Ford is great but Ford Motor Company is terrible!
by ARW4857 on 08/09/2015updated 10/21/2015I was very satisfied with your dealership and Sam, my representative, was great. However, I am not at all happy with Ford Motor Company. There was a recall on my vehicle which I was never aware of. Ford Motor Company refused to cover the… costs associated with the problem that I had because my gas tank came off due to faulty straps. I tried to reason with them but they refused to help me. Ford Motor Company had absolutely no sympathy to my situation and I was greatly disappointed with their failure to cover this expense. I'm not sure I want to purchase another Ford product due to the attitude that they portrayed when dealing with me. Your dealership was very sympathetic and I know you felt bad about this. I was very happy with you, just not happy with Ford Motor Company. You have worked on other vehicles in the past and I have been very happy with Village Ford. Too bad Ford Motor Company doesn't share your same help and understanding when unusual circumstances like this occur.FIRST CLASS FORD DEALERSHIP
by furwa12 on 09/21/2015This was my first visit to Village Ford. Very impressed by the service, professionalism and helpfulness from the minute I walked in the door and talked to Linda Chavis. I then met my salesperson, Ali Berry, who was most helpful,… professional and friendly. Our discussion resulted in me leasing my 2015 FORD EDGE TITANIUM..rather than returning to the dealership where I got my 2013 Edge. I was also impressed by everyone I encountered within the dealership and how they interacted and assisted one another to ensure the customer was well taken care of...Kim F., Vinny, etc. Everyone involved made this a most pleasurable buying experience. I have already shared my positive experience with others regarding my car purchase. Thanks to the folks at Village Ford for making this such a positive experience for me.Our Staff work hard to ensure the quality of care we put into everything we do! At Village Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
C-Max update calibration
by bbmark57 on 09/15/2015C-Max Energi updated to latest calibration, and they even plugged it in to charge the PHEV battery!We appreciate your honest feedback of Village Ford, bbmark57. It is great to hear our Staff took such great care of you! We hope to see you here again!
Village Ford Quicklube
by sprite1106 on 09/07/2015Always a pleasure working with the young men that staff the QuickLube station.Thank you for your review, sprite1106! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
About our dealership
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
by Barry Lewis on 10/20/2023