Todd Wenzel Buick GMC
Today 9:00 AM - 5:00 PM
Customer Reviews of Todd Wenzel Buick GMC
Review type:
Top notch service
by HALEY S on 04/14/2025
Daniel took excellent care of me and got me into a new lease. After a difficult experience with another associate and ready to go to a different dealership, he made sure I was happy and taken care of.
308 reviews
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Great Service
by Lindabg1 on 05/16/2017updated 06/01/2017SERVICE an obvious goal. When repair not as first viewed, carefully explained, offered ride to fill time, and then given loaner vehicle. Called with periodic updates, still using loaner vehicle. Made sure repair completely fixed. Provided… over and above expected service!Customer serivce @ Todd Wenzel
by Induscreed2010 on 05/03/2017updated 05/16/2017The gentleman that helped me at the Service counter was very polite and courteous. He made sure that my vehicle was serviced as required and answered all of my questions. Based on my experience, I would rate your customer service very high.… Thank you.Were delighted to hear of your positive experience at our dealership. We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best regards, The Todd Wenzel Buick GMC Team
Todd Wenzel GMC Costumer Service
by AdmirEdina on 04/18/2017updated 05/10/2017We been with Todd Wenzel GMC since 2006 and every time we go in to the service department or sales department we are taken care of right away and if need given a loner vehicle until our is serviced. Also, they have a great guy that is in… charge of waiting area and keeps up their little snack bar is kids friendly and the waiting area is always kept clean. Also, the kids playroom is always clean and neat.We really appreciate your feedback, Admir. You are a loyal customer, and each time you visit we love to catch up. We are so glad we are able to give the customer service you want every time. We look forward to seeing you again, and have a great day. Best regards, The Todd Wenzel Buick GMC Team
Slick oil change
by metrobill on 04/12/2017updated 04/26/2017Friendly, courteous, and knowledgeable. Oil change was completed quickly and technician even noticed worn wipers front and rear. Everyone with whom I came in contact was cheerful and friendly.Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and courteous! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Warm regards, The Todd Wenzel Buick GMC Team
Basic Oil Change
by Richard244 on 04/06/2017updated 04/19/2017The promise of how long I would have to wait was very accurate and the waiting room is comfortable and has a variety of media, snacks and beverages. Employees are very professional and personable.Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best regards, The Todd Wenzel Buick GMC Team
Efficient service
by michael004 on 04/14/2017Only had a nail in a tire fixed. Charge was reasonable and they washed the car. Service was quick and efficient, just enough time for a cup of coffee.Thank you for your feedback! We are glad to hear our service team was able to provide you and your car with the quick and efficient service you deserve. We truly appreciate your business, and please let us know if you need anything else. Have a great day! Best regards, The Todd Wenzel Buick GMC Team
Consistent Quality Service
by RTBGR2014 on 08/20/2016Friendly service and quality workmanship. In the 2.5 years I have been taking my Terrain in for service, I never had to return for a service related issue.Very happy with the service!
by docreg1 on 02/01/2016I called and needed to get in kind of quick, and they were able to accommodate me, which I greatly appreciated. When I showed up everyone was 'prepared' for my visit- having an appointment worked like it should. I gave my name and that… was all they needed. I really appreciate that. I was kept up to date on the service my car needed, and the waiting area was very comfortable. Just sad I missed the donuts earlier in the morning.Acadia purchase
by MichaelB1941 on 04/02/2015updated 04/09/2015Purchased a new vehicle. Made a good deal without a lot of hassle and drove away in the car the same day. Stan Grisson was most helpful and efficient in helping me complete my purchase.great dealer
by Shanevan88 on 03/27/2015my visit there was the best visit to a dealership I have ever had my salesman Kevin hatch was great and all the finance people that helped I couldn't be more thankfull to all of them. I will now be a lifetime customerMr. Tyler Barrix Rocks
by youngkhill on 03/12/2015updated 03/20/2015Mr. Tyler Barrix did an excellent job. He was kind, prompt, and professional. He has been one of the best service men I have ever had in my life. He rocks. :-)Good job, Mr. Olson
by Youngkhill on 01/30/2015updated 03/20/2015Steven Olson did a very nice job and I am very thankful at this time. My previous experience of him was the worst ever, but he displayed professionalism at this time and I really appreciated it very much.2010 Equinox
by JamesM63 on 03/11/2015updated 03/20/2015I have a problem answering these questions since it would impact Tyler's performance, which it should not since he was on vacation. Tyler did an excellent job and I would recommend him highly. While Tyler was on vacation Steve was to take… his place and the best answer I can provide is that I felt forgotten by your service team. I have high regard for Matt and I should have reported my issues, but I gave the benefit of the doubt to Steve because I knew how busy the department was, but to receive one phone call in the 10 days you had my car the call being on Wednesday and no other follow up calls until Tyler got back on Monday. My first major disappointment in four years since I've been a regular customer 4 times a year at your dealership. I know this will probably not happen again, but it was a glitch in your customer service program and I thought you should be made aware. High marks for Matt, Daniel, and Tyler....thank you James HillmerGreat Experience! Great Car!!
by Paulmcd15 on 03/07/2015updated 03/15/2015Great experience both sales people who we dealt with did a great job! Susan and Kevin helped us find the car we were searching for. We love our new 2015 Acadia!Todd Wenzel treats me right, again!
by TCinEGR on 03/04/2015I was in and out in a reasonable amount of time. The guaranteed low price on oil changes is what brought me in, but the quality service is what has me taking all my GM vehicles in to Todd Wenzel.36000 mile checkup
by maelonnie_3 on 02/18/2015updated 03/03/2015Good experience Daniel answered all my questions and explained what work was to be done on my car. I appreciated That. Chris did a good job driving on icy roads.Jerry/Service/Outstanding customer service.
by amylynnbailey on 02/26/2015When I called in it took numerous times for someone to answer the phone. I called the toll free number and it would pick up but it would disconnect before a voice came on. Finally I was able to get thru to Rebecca/Becca the receptionist.… I explained that I needed to talk to someone in Service. So she put me thru / cold transfer / which I don't mind...but no one picked up. So I'd ring through to her again and she'd just send it back to them without saying anything to me. This happened a dozen times. I had to call in again just to get a live person to say...Hey, I need to schedule an appointment. I cannot honestly say Becca was rude but she seemed irritated that I voiced my concerns with how she handled my call and without letting me finish transferred me back again exactly the way I was complaining about. Jerry answered the phone and fortunately he made everything OK. He asked all of the appropriate questions and set me up with a time to have a loaner and my car was repaired in 24 hours from the time we dropped it off. I was very happy with the results. Jerry should get noticed for his customer service. I wasn't happy by the time I got to him. He did a great job.great experience
by Perla1 on 02/18/2015The Sales Manager Aaron Burch I deal with was great. He made sure that my y need was met. The finance manager Jesse Porter was wonderful I could not have a better experience buying a new vehicle anywhere else.great experience
by Perla1 on 02/18/2015The Sales Manager Aaron Burch I deal with was great. He made sure that my y need was met. The finance manager Jesse Porter was wonderful I could not have a better experience buying a new vehicle anywhere else.2015 Enclave
by GradmaDAK on 02/02/2015updated 02/15/2015We initially went into the dealership just to bourse at the makes available that would accommodate our need for a AWD, comfort, and increased storage. There was no pressure from the sales staff and they answered all our question regarding… the different makes and models. We felt comfortable in the dealership so we returned for a test drive and ultimate purchase.Love everything about this dealership!
by Jodieb24 on 02/07/2015I got a flat tire that needed to be replaced, and I was given a service loaner for the weekend, and my tire was fixed by Monday evening.
GMC Yukon
GMC Yukon XL
Ram 1500
Chevrolet Corvette
About our dealership
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Its great to know that our team provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best regards, The Todd Wenzel Buick GMC Team
by dealerreply on 06/02/2017