Briarwood Ford
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Customer Reviews of Briarwood Ford
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Mike Collins is superb!
by Will Grattan on 03/14/2025
updated 03/20/2025
I have been buying and leasing from Briarwood Ford and Mike Collins for 13 years. Mike has helped me navigate through the maze life throws at us. Always unflappable and prepared, Mike and the Team make it painless. Mike Collins has always… been honest with me and I recommend him highly.
141 reviews
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Low pressure sales.
by HMSFJBL on 03/31/2016I felt that the sales environment was low-pressure, which is a good thing.It is great to read such wonderful comments about your recent experience with us! We hope to see you here again!
Survey
by skellogg on 03/31/2016This was my second purchase in three years with Mike Collins. Mike is a friendly and professional no pressure salesman, I feel I can trust. I look forward to many happy miles in my 2016 Explorer and working with Mike in the… future. Susan KelloggThank you for being awesome
by juleswb on 03/16/2016updated 03/29/2016Joe helped me purchase my vehicle 2009 Ford Edge, it's fabulous. He was so friendly and he really did go above and beyond to help me as much as he could. Thank you Briarwood Ford Crew everyone is amazing. Jules WBBest Service in Ann Arbor
by lianacarter on 03/25/2016As always Ted was more than a pleasure to work with! Each time we are in he treats us like family. We couldn't ask for a better person to help us buy our cars!Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thanks again for your review!
Great service, and helpful staff.
by OmeadST on 03/25/2016My wife and I had a great experience at Briarwood Ford. Larry was very helpful, patient, knowledgeable. I leased a 2016 focus ST, and a Fusion SE. We are both happy with our cars.Warranty service
by cruze12345 on 03/21/2016Check Engine light was on. Diagnosed problem first day. Ordered parts. Fixed within 3 hours when I brought it back. Ken was great - kept me informed of the status and arranged transportation for me. Smooth experience.great service
by buzzsaw68 on 03/19/2016Just want to tell you guy's at Briarwood Ford. You should be thankful that you have a salesman like Josh Mayam. He went out of his way to help me find a new F-150, explained everything in detail to us. He will be working on my wife's car… when lease come's up in a couple of month's. I will send anyone to him for new or lease. great personality. Thank You Earl CookThank you so much for the wonderful review! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!
One of the best days ever.
by AaronNewsted on 03/18/2016I came in one day and left with a 2016 Focus ST. I am very happy to have a car I've dreamed of owning and driving. It is so much fun. The salesman who helped me achieve this was Sam Falk. Very nice, professional, informative and understood… my needs. He needs recognition. My friend David Shaffer was able to assist me in getting the FocusST with a AZ plan pin and along with incentives and money down helped me get the car at a phenomenal price. I read the reviews coming into Briarwood Ford, and knew that you guys were the ones I wanted to go through and it was a rewarding experience. Thank you so much.Briarwood Ford
by banders7 on 02/14/2016Our salesman, Rick Tanner, was very knowledgeable and informative about our new vehicle. The Sales Manager made us feel that our business was really valued.Our Staff work hard to ensure the quality of care we put into everything we do! All of us here at Briarwood Ford truly value your business and hope to see you again soon! Take care!
2016 Escape
by happyblonde00 on 02/11/2016My Husband and I walked in and our sales rep Bill Brenke was very knowledgeable about the all the questions we were asking. We were looking for certain features in a car that were not on the lot, He got on his computer and search for the… car we wanted and had it to the dealership in Two days. I would recommend this Sales Man to everyone, he's not in it for himself as we have seen from other sales reps, he went all out for us. so I truly want to say Thank you to Mr. Bill Brenke I love my new 2016 Escapehappyblonde00, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
2016 Fushion
by jpobursky on 02/09/2016Looked at the vehicle on a Wednesday, signed and picked it up Thursday. Paperwork was ready when I got there and vehicle was prepped. Very fast and smooth.Clean fzcility
by Briarwood5155 on 01/28/20162015 fusion. The works and new wiper blades. Service was completed in less time estimated.We appreciate your honest feedback of Briarwood Ford, Briarwood5155. We really appreciate your business and hope we can continue to be your one-stop shop for all your vehicle needs! Safe travels!
Convenience of services!
by achadwic on 01/28/2016I appreciate that I can drop off my vehicle for service without an appointment. I also appreciate being able to get a ride into work. Thank you for making this convenient for me. I also used my ford service credit card for the service… completed which is another convenience. I will consider purchasing another ford when the time comes because taking care of it is easy at Briarwood Ford.Oil change
by A2gemini on 01/12/2016updated 01/27/2016Nothing too exciting - just an oil change and tire rotation. It was done by the pick-up time which was crucial as we had a puppy training class that afternoonThanks for a Great job!
by BrendaK4749 on 01/12/2016updated 01/27/2016We brought in our 2012 Fusion for a tire rotation since we had purchased our replacement tires there at the Dealership. The Service manager got us in almost immediately and the job was finished quickly. It was brought to our attention… that we will need rear brakes shortly. (A good thing to know!) Thanks for a great job!Love My New Fusion
by jsteinbach92 on 01/24/2016I leased a 2016 Ford Fusion (which I love). The sales and service staff were extremely friendly, courteous and helpful. I could not have asked for a better buying experience.Great customer service and thanks again!!
by Tuesdaynights on 01/21/2016My sales person was the best. After leaving another ford dealership, that was much closer to my home,I was very disappointed. Having driven a Ford product since I was 16 I was very bummed out to find out that I couldn't afford to lease a… new Ford. As I was walking out of that dealership I received a call from Mark. I explained the situation and he was quick to ask me if I had anything against leasing a 2015 truck I said not at all if you can find one. I was lead to believe by the other dealer that 2015 trucks were just short of impossible to find. Mark called me back within 10 minutes with a bunch of different options and that's when I inquired about a 2015 edge. I came out the next day and he nailed it he had a 2015 edge picked out for me in my price range with the options we had talked about. Mark is a hard worker that did all of the things the other dealership failed to do. He will receive all of my future business and I will recommend him and your dealership to anyone I know. Thanks again for all of the help. See ya in 3 years for another one!F-150 Order
by Agooding90 on 01/21/2016I had ordered a truck because the specific one I wanted was rare to come by. The truck was delivered before my expected date and Josh Maxam helped me maximize my dollar by getting me in the truck at the right time. He was very helpful with… any questions I had and would always get back to me as soon as he could. I would recommend this dealer and sales associate to anyone who is looking to buy a ford.Friendly & Efficient Service
by superautodude on 01/05/2016updated 01/15/2016Love the staff at Quick Lane at Briarwood Ford. Staff is always, friendly, helpful and efficient. Car is done quickly and correctly with no issues.Great Service
by HeavenlyHorse on 01/11/2016I will always return to Mike Collins when we need a new vehicle. Mike takes care of everything. I have recommended him to my friends if they are talking about buying a new vehicle.It is great to hear you get back on the road with confidence because of your trust in our business! All of us here truly value your business and look forward to your next visit!
It is great to hear you get back on the road with confidence because of your trust in our business! All of us here truly value your business and look forward to your next visit!
Nice people.
by Addison8155 on 12/22/2015updated 01/11/2016I have a 2014 Focus. I'd read about it's transmission problems, but, my 2008 Focus was GREAT! No problems, so I gambled I guess. My salesman Allen Bell told me this one had "the new transmission" (not like the 2012 and 2013 ones)in it.… It obviously didn't as it stuttered and shook right from the beginning (but not on my test drive).I was afraid nothing could be done as a friend-who had friends with the new Focus trans that had the same problems said "There is no fix". I took it in last week and the work order said they reprogrammed the trans. That helped a lot! It still shudders, but, only about 5% of the time now-it's lots better. I'm waiting for a new clutch now. That's fine. There was a recall also. That problem was taken care of. I appreciated the shuttle service when it was done. Every service person I spoke to was very nice. Thanks.
About our dealership
Hi Will, we're happy you found our staff to be so supportive during your experience here at Briarwood Ford, Inc. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
by Nora Sutter on 03/20/2025