Douglas INFINITI
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Customer Reviews of Douglas INFINITI
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126 reviews
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Customer service
by Adamsb on 07/19/2015I have purchased 3 qx56 infinitis because I cannot get service like this anywhere else. Alexis takes care of my car from beginning to end. She is flexible with my busy schedule and usually tries to get me a bigger vehicle if my car has to… stay overnight. I also take her recommendation and get the car detailed every few visits to keep it looking new as possible. I am a repeat customer thanks to Alexis and your service departmentPerfect
by Scottmandy on 07/07/2015I have been a loyal customer of Douglas for over ten years and one of the main reasons is because of their service department. Seeing familiar faces is always nice and because I have been a customer for so long, Alexis knows me, my family… and our cars. I feel confident when I bring the car to the dealer and Alexis makes it flawless. Highly recommend!wonderful service
by titoakuma83 on 06/30/2015Jimmy was attentive, patient, and very thorough. Jimmy was very informative and offered all availabilities and accommodations (ie if I needed a loaner car).Great customer service
by suejohnc on 06/30/2015From the moment that we walked in we were greeted kindly. Our sales person, Marty, took the time to explain all our options and differences between leasing and financing. At the end of the day, we left with a brand new car and everyone… was happy. This is by far the best dealership I've ever dealt with.Great service and sales
by Mike75mc on 05/17/2015I have been very pleased with my buying and service experience at Douglas. I have also recommended friends that feel the same way. I am moving out of state and hope that my service at the next dealer comes close to the amazing service… Douglas has provided. I saw Alexis recently for a final check before my long trip. She was friendly as always and also went out of her way to get me the info for the closest dealer available once I move. She also told me to call anytime with questions even if I'm not in the area for service which is just another example of the great personal service she providesLoyal customer
by Dsanti on 05/11/2015I have been a Douglas customer for many years and Alexis has always been my service contact. She is friendly and listens to any concerns I may have. The cars have always been reliable so I typically only need regular service but either way… I can call Alexis and know I'm in good handsservice
by elmeraquino764 on 04/25/2015Jimmy is an excellent consultant and tremendous help in service. Douglas infiniti gives me the confidence to know that my vehicle is being well taken care of.Excellent service
by smc10 on 04/19/2015Alexis is efficient and professional. It is always a pleasure to work with her. I have recommended Douglas to many friends and I have only heard positive feedback.amazaing service
by ronniesoto70 on 03/31/2015Douglas Infiniti is always amazing when it comes to servicing my vehicle. I would take my car nowhere else, with staff members like Jimmy I can see myself going to Douglas Infiniti for a very long time.Sales and service
by Lovebug888 on 03/30/2015Douglas infiniti is like family. I've been a loyal customer for years. Alexis is my service rep and I feel comfortable with her and trust her to keep my car running smooth. Sales is also great. Alexis told me to see Carey and I was not… disappointed. Among my family, we have purchased several cars and sent many friends to see Carey as well. Always a pleasure to deal with Alexis, Carey and the whole Douglas crew!Perfect
by smc10 on 03/09/2015I highly recommend Douglas. Alexis in the service department goes above and beyond to make service perfect. The dealership may be more expensive for service but it's worth knowing my car is safeSmooth and pleasant transaction
by roma007 on 03/05/2015I leased a QX60 at Douglas a few days ago. My salesman Marty Zucker was very professional, honest and patient. He answered all my questions professionally and in a timely manner, both in person and over e-mail. Douglas is a reputable… establishment. I will consider them again in the future.Saturday afternoon
by evelynsoto on 02/23/2015I went in Saturday afternoon and was attend to very quickly by Jimmy I was out of the dealership with car fully serviced faster than expected.Emergency service
by Daddydavid on 02/23/2015Alexis took me in the same day for an emergency. Could not have been more convenient and they even washed my car!Great Experience
by JohnAb on 01/14/2015Just purchased a 2014 QX60 from Douglas Infiniti, and our experience was great. We worked with Marty Zucker who is one of the most calm, professional, and knowledgeable sales consultants I've ever met. No pressure, was up front about… everything, no secrets and he accommodated our wish list. If you are in the market for a new car, stop by Douglas Infiniti in Summit and ask for Marty.Easy service
by Frankg13 on 11/27/2014I read the reviews and booked online with Alexis. The appointment process was easy. I was able to see what I needed done and get an estimate before going in. The reviews are helpful and I would have to agree with themwonderful service
by ronniesoto70 on 11/29/2014I recently took my car in for service. Jimmy was Very helpful Always had an answer for all my questions, concerns, or worries. He Explained thoroughly every step. A wonderful experienceRoutine Service
by richardsfam3 on 10/26/2014Service is great. Alexis is always helpful and friendly. Routine service visits are easy and quick, never a hassle!First visit
by jmatthew1 on 10/12/2014I had an emergency and work right by Douglas. Alexis took care of me and I will bring my car back for sure. I was taken right away and she even offered to put nitrogen in my tires at no charge. Great first impressionFriendly and professional
by peteysmith on 09/28/2014Happy to see a familiar face, always nice to see Alexis and happy to give her a positive reviewBest service
by Ninag65 on 09/07/2014Douglas has one of the best service departments around. I've considered going to another brand and have remained a loyal infinit customer due to the excellent service. Alexis has been my service consultant for years and is a true asset to… the company. Douglas' whole crew is great
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