Reineke Ford Lincoln
Customer Reviews of Reineke Ford Lincoln
Review type:
From an oil change to a PTU
by Findlaylady on 12/01/2015I had my 15 month old(to me) car...it's a 2013 with 70K miles in numerous times for rattles and squeaks that have never been fixed. I bought from Reinke also. Getting an oil change I mentioned another leak to the technician...then told it… was my PTU. also needed brakes. I wonder if the 172 point inspection was ever done on this car and wonder had I not pointed out the leak if it would have been mentioned. I did ask if the PTU was warrantied...and one of the girls looked and found it was...I wonder if this would have been looked had I not asked. Felt I was overcharged. I'll be hard pressed to buy another ford.Thank you for taking the time to leave us your honest comments. We regret that you left our dealership feeling this way and we would like to address your concerns and give you the peace of mind you truly deserve. Please reach out to us at your earliest convenience so we can review the details of your recent experience and answer any additional questions you might still have. We sincerely value your business so we hope to speak with you soon.
Thank you for taking the time to leave us your honest comments. We regret that you left our dealership feeling this way and we would like to address your concerns and give you the peace of mind you truly deserve. Please reach out to us at your earliest convenience so we can review the details of your recent experience and answer any additional questions you might still have. We sincerely value your business so we hope to speak with you soon.
fuel tank strap recall
by dave71467 on 11/15/2015updated 12/02/2015you could shorten up the wait time,by simply not checking all fluids when in for a recall,and that would give paid employees to work on bigger thingsAsk for Kasey Spence!
by mjbarnes on 11/12/2015I came into the dealership with two trade-ins and they did a great job creating a deal that worked for me. After looking at a few different dealerships, they did the most for me. I would highly recommend Kasey Spence and his team at ReinekeOur Staff works hard to go the extra-mile for our valued guests, mjbarnes! Here at Reineke Ford Lincoln, we sincerely hope to see you again! Take care!
Our Staff works hard to go the extra-mile for our valued guests, mjbarnes! Here at Reineke Ford Lincoln, we sincerely hope to see you again! Take care!
5 Star Service... Thank You!!!
by janasasse on 10/28/2015updated 11/11/2015when i first came in I was greeted by Mike Wagner, he was very helpful tentative, my truck had been totaled about 3 weeks prior and I had it in mind already exactly what I was coming in for and later that day I walked out with the Keys to… the New Used F150 Crew cab... Thank You Reineke FORD Mike Wagner and Jake(my Finance Miricle worker)!MOST AMAZING DEALERSHIP
by kevbear72 on 10/23/2015As a father of five teenagers, four of them girls, I have been on the hunt for great used car deals. We went to the dealership where I purchased my F250 a couple of years back. They had made me a great cash deal then and I was hoping for a… miracle for my adopted son Tyler. He had worked all summer for this car and I wanted to get him something nice for his hard work. His mom passed away tragically 2 years ago...this 16 year old kid needed some blessing. Kasey Spence was in the lot. He was walking around. I didn't know at first, if he worked there, but he was checking cars and being mobile in the event of a customer needing his assistance. I don't know how they are trained, but Kasey wasn't out there because I was out there. He was checking over the cars, making himself available but not intrusive or pushy. I noticed a 1999 Concorde in the used lot that was very nice but, I know that dealerships need to mark up and sell used cars with some profit. Kasey saw me and my wife and he smiled and asked if he could help us out. (Not in the usual used cars salesperson approach.) I told him our budget, which was meager. He smiled and said let's take a look. My wife and I had been shopping for weeks, and this is the first dealership that didn't just turn away when they heard our budget or took us to the horse drawn buggy with one wheel and and a three legged horse. Kasey walked us to the very car we were looking at!! My son is 6"3" 150lbs...I know...talk about slender-man!! This Concorde was lengthy and sleek and looked like the perfect fit for my boy. I also knew that this could not be the car he was thinking about, it was too nice. Sure enough Kasey said that this one came in and they inspected it and it passed and he thinks he might be able to work with us. Then, he did something amazing! He asked us about Tyler. We told Kasey of the tragedy of Tyler's mom dying and the rejection from Tyler's birth dad. We told Kasey that Tyler had such a dysfunctional life. Never even had or owned a bed to sleep in...ever. Tyler's life was headed for disaster. But in God's mercy and grace, ended up in our care and has become a vital part of our family. It felt as if Kasey was now on a mission to help us get Tyler his first real possession, his first car. We haggled and haggled and haggled some more. It seemed like the whole dealership was vying for a deal for my son. My wife and I have never felt this kind of camaraderie at a place of business. We stretched a bit on our budget (because it was a nice car and Tyler deserved it.) Kasey made us a cash deal that we could not turn down. Then we met Gary Teets in the finance center. NEVER met anyone like him in a business center at a car dealership. FANTASTIC. He even agreed to and prayed with us at the end of the deal for Tyler and God's Mercy on all of us. To say that we were pleased with our service or completely satisfied would be one of the greatest understatements of my life. My wife and I walked away from there with a whole new perspective on dealerships in general, but only solidified in our heart and minds that when my next three teens come of age to buy a car, we are heading to Kasey Spence at Reineke Ford in Findlay, FIRST. I know that this is where I want to put hard earned money...in a business that feels like family. Thanks, Kasey and Gary, and the whole family at Reineke Ford in Findlay!!kevbear72, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for choosing Reineke Ford Lincoln as your first choice for service!
2013 VW Beetle/Set of 4 Goodyear Triple Tread Assurance Tires
by SloughCa on 10/21/2015I worked at this dealership and know 1st hand the customer service expected to All our customers. I was given full attention by Stephanie Jarvis in the Quick Lane Service department. Keep up the good work, you have an excellent service… staff! Sincerely, Cassie S. Sloughservice on F150
by rubyred18112 on 10/21/2015service was great, staff was terrific. they could have done a better job on washing my truck. "GOD BLESS AMERICA" Marv MillayWe set high expectations for ourselves so its gratifying to hear you had a great experience with us, rubyred18112. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Great experience
by Tennisgirl1536 on 08/09/2015updated 10/19/2015My experience was great! Many thanks to the quick lane service assistants for taking time to discuss what needed to be done.Great buying experience
by Annette3579 on 10/13/2015This was the easiest buying experience I have had. Kasey Spence was very helpful in finding my car.Thank you so much for the wonderful review, Annette3579! All of us here at Reineke Ford Lincoln truly value your business and hope to see you again soon! Take care!
Great service
by lindalou5906 on 10/12/2015The service was great. Of course I had an appointment so that helps. Besides that, the staff was very friendly and helpful. ThanksAwesome Experience!
by Scoby629 on 10/09/2015My first time buying experience couldn't have been better! Never once felt pressured or rushed and they were honest and upfront the whole time. My credit isn't fantastic but I was never treated any differently. Smooth process, I couldn't be… more grateful! If you're on the market see Andy Biddle!At Reineke Ford Lincoln, we appreciate your feedback, Scoby629. Thank you so much for choosing Reineke Ford Lincoln as your first choice for service!
Great service and Great Salesman
by mikesheets27 on 09/21/2015I was very impressed with how I was treated. I had less than perfect credit and your salesman Casey Spence treated me with total respect, like credit didn't matter. I was very impressed and would definitely recommend family and friends to… shop at Reineke Ford.mikesheets27, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
very good service and treat your car with care.
by mosthappy on 08/31/2015Bought a new Ford CMax love it so far and reconmend it to anyone.I also received very good service in the quick lane.We work hard to make your visit with us as convenient and simple as possible for you, mosthappy! If there is anything else we can do to assist you, please let us know! Take care, mosthappy!
Great service
by Rdshoe99 on 08/18/2015Leased a F150 everything went well and the service was exceptional!Awesome,cookies
by Dozer4747 on 08/18/2015I have a great FORD F150 and I love to have it professionally serviced to make it run forever.It was truly a pleasure to do business with you! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
90,000 mile service on Lincoln MKZ at Reineke Ford in Findlay
by falcon68 on 08/14/2015The staff was courteous and helpful. The service was completed faster than I had anticipated and the cost was very fair. Overall a fine job.Exceptional service experience!
by Sandie1725 on 08/09/2015On July 25, 2015, we were on our way from Michigan to North Carolina when we had car trouble. Lucky for us your dealership and service center was just down the road from where we filled up our gas tank. Staff was definitely very helpful!… Although everyone was very pleasant and professional, there is one staff member I would like to point out as exceptional and that is Stephanie! Over a period of about 4 hours, I had the opportunity to watch her not only do her job but do her job. She was polite, caring, apologetic when necessary, and was down right professional in every sense of the word! She has a positive attitude, an amazing smile, and a way about her that puts everyone at ease!! In my opinion, she is a gem!! If I had a business I would want her front and center taking care of my customers! She deserves recognition for her job well done! Car trouble is not what you want when on a big trip, but I thank God that your service center was on our way! Thank you for your wonderful service and employees!Thank you, Sandie. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!
CAR EXPERIENCE
by Dorcas9690 on 08/07/2015Friendly people,helpful,it wasnot a very long wait,it was a good experienceGreat service
by Joshua1996 on 08/05/2015We have now bought 2 vehicles from Kasey. He has been extremely helpful both times. When we are ready to purchase our next vehicle we hope yo do so through Kasey and your dealership. Thank you Kasey for your belp, and thank you Reinke.We are happy you found us so helpful, Joshua! Hope you're enjoying your vehicle, and as always, drive safe!
Outstanding service !
by Deansnyder35 on 08/02/2015We bought a 2006 Ford Freestar from Reineke, my 2nd vehicle purchase in 2 years from them. We just took our Freestar in for its first service last week. No charge ! And a free multi point inspection, plus a free wash ! Now THAT is customer… service ! And that is why ALL of my vehicle purchases from now on will be from Reineke. And the girls in the Service Lane are top notch ! Professional and friendly. And very knowledgeable.Thank you for your kind words, Dean! We appreciate your recommendation of our location and we hope to be of service again in the future.
Terrific services. Friendly employees very helpful
by Bwheels67 on 07/23/2015I bought a Ford Fusion and it is awesome. Mike packey was my sales men and he did great! 😀 very friendly and helpful showed me all the terrific options on my new car!!!
Thank you for sharing a positive review of Reineke Ford Lincoln of Findlay!
by Reineke Ford Lincoln of Findlay on 03/25/2025