Customer Reviews of Roush Honda
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79 sales reviews
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Awesome, Great Experience in Roush Honda, OH
by Sathyam on 12/20/2021We have the greatest experience with This dealership and Kevin Munn. I would like to recommend him to all as he had the greatest potential to clarify all your questions and best to walk over the sales details. We had so many options in this… state but we choose to go with Roush and Kevin as we gained the confidence on the Dealership and this extraordinary person. Truly customer centric and outstanding customer care. Thank you.good mix of personal and professional
by happywithmypurchase on 12/20/2021my experience with Angel in sales was more than I had expected. Everything was explained thoroughly and all questions were answered honestly and in a timely manner. would recommend him and the dealership to anyone in need a new or "newer"… vehicleMy first great experience with car dealer
by Foued s on 12/17/2021I found my new car on Roush Honda website. It was close to $5000 cheaper for the same trim and mileage at the dealers close to my area.In the beggining I was nervous about the idea to drive 400 miles to see it especially since I had a bad… experiences with car dealers before... but Caroline Cohen, the sales consultant, were clear direct and very professional. I definitely recommend this place, their prices are really competitive, nice cars, no hidden fee and very professional stuff. It took me 25 min to get everything ready and be on the road for home with my new car. Thanks Caroline!As Always - Great Service!
by Valerie Warnock on 06/28/2021Any time I have a question or need help with creative financing, I can count on my salesman, to do whatever is possible to make my needs a reality. Excellent product knowledge. I don’t feel that they’re there to just “sell a car.” They… want they customers to leave happy, feeling secure in their decision. I highly recommend Shawn Isner when you’re in the market for a new car!!You can't go wrong with John Newton
by Richard Yerkes on 04/14/2021If you are looking for a new car, contact John Newton at Roush Honda. [contact info removed] John answered all of our questions and helped us through the entire process.Amazing Experience
by TLisa M on 01/24/2021I purchased a Certified Pre-Owned Honda Civic. I walked into the dealership with my eyes set on something else. Mike Brady was my salesperson. He listened to everything that I wanted in a new vehicle. Once we sat down and started talking… about particulars, he explained to me that with the budget I gave him, the original vehicle that I wanted was not doable, unless I raised my budget. I was disappointed, however, he did not make me feel stupid for it. He was very kind and honest about what type of vehicle fit in my budget and made me understand the process of getting a new vehicle. I’ve never had someone be so thorough with me throughout the process and even though I did not buy the vehicle that I originally wanted, I still left with a vehicle that I love! Tim was the person that assisted me from the Finance Department. He was just as awesome as Mike was. We talked while completing the finance paperwork and I felt like I was talking to an old friend. Tim, Mike and everyone I encountered at Roush Honda made me feel welcomed, explained the entire process while answering any questions that I had and made the entire car buying process enjoyable. I would definitely recommend Roush Honda and I will definitely buy another vehicle from them!Professional and painless
by Mike Chaudoir on 07/27/2020Spyros Tabone was the consummate professional. He answered all our questions and guided us through the decision making process with efficiency and most importantly without the overt pressure to upgrade you get from less experienced sales… persons. When we bought the vehicle he patiently walked us through its function, asking questions as to our driving style, and showing us how to set it up to our liking. Nice Job! I could not ask for better.Great Deal!!
by bhanna on 06/10/2020Jim Hedges at the used car sales lot was a great salesman and helped my 16 son and I find a deal on his first car!!! Jim was really helpful and friendly, would definitely go back!!Great Experience
by KirkG on 01/08/2020Jeff Ward was incredible to work with. No pressure, easy to talk to, and answered all my questions online and in person. Jeff was willing to stay late and work with me on his day off. Financing was fast and was equally easy to talk to. I… would recommend Roush to anyoneLove Roush Honda
by Yves M Bakambana on 12/30/2019updated 01/06/2020Roush Honda employee specially, Angel, Jeff, Will and Cameron were awesome. They helped me through out the process of buying a new car. I couldn't thank them enough. Thank you Guys, You are Awesome!!!Richard Miller
by Richard Miller on 12/29/2019updated 01/06/2020This was a very easy sales experience, treated well, manager was helpful.Nice salesman, disappointing sales manager pushing Honda financing
by Joe on 12/15/2019I've been buying or helping others buy cars for many years now and when it came time to strike a deal with Roush Honda our salesman Mr. Post was very professional and laid back, no pressure at all. He accommodated our request to test drive… several different vehicles. When we found a vehicle we wanted and looked to move forward with a deal, that's where things took a surprising turn! A potential deal was pretty straight forward from our end with no trade-in, financing already secured and an ample down payment ready to go. We were informed of the Roush continual true market pricing, which is all good info and a good place to start when presented with an initial "out the door" quote. Knowing the vehicle had been sitting on the lot for a little while and doing our homework we requested a slightly lower (very modest reduction) of the out the door total to get the deal done. Mr. Post left and upon his return we were introduced to Mr. Kantor (Sales Manager), I was pretty surprised that our requested out the door total required a sales manager's intervention. I was even more surprised that Mr. Kantor laid out three different deal worksheets and began the conversation about how Roush simply could not complete the deal we requested given that we brought our own financing. He then laid out two other deal options where he heavily pushed and tied Honda financing and even mentioned that Honda provides Roush with a credit/kick-back when customers choose to finance with Honda. One of his Honda finance sponsored deals met our requested out the door and the other, with a different and much longer Honda loan term further reduced the total (and perceived) out the door which any inexperienced vehicle buyer may have opted to pursue. After reiterating that we were more comfortable sticking with our own financing, he then came up slightly to our requested out the door if we wanted to get a deal done with our financing. Still being just ever so slightly higher than our requested out the door, we decided to part ways. If I cannot trust the beginning part of the deal process given how things went early on, I cannot trust the follow-on actions and ultimately Roush overall. I find it very concerning that the Sales Manager in this situation got so deeply enthralled on how we were going to pay for a vehicle, I would think he was the Roush Finance Specialist and not the Sales Manager. Visiting two other dealerships afterwards did not yield the same experience at all. The dealership we ultimately chose to do business with, their Finance Specialist commented on how unethical it was for a Sales Manager to offer a deal contingent upon the buyer's financing institution. Yes, we could have ultimately done a deal with Roush using our own financing, but that would have meant overpaying! (confirmed via a completed quality deal elsewhere and yes with our own financing).Excellent Customer Service from Jeff Ward
by G Currie on 12/11/2019I am a repeat customer at Roush Honda. I had the pleasure of working with Jeff Ward in buying my Honda Odyessy. Jeff helped me mostly by text. He had my approval completed super fast, located the color of the car I was looking for and… had it sent to Roush for a quick pick up. He went over all the features on the car and had me out the door as a happy customer!!! He responded in a timely manner to all my questions and was fun to work with. I would highly recomment reaching out to Jeff to work with on the purchase of your next car.First time car buyer
by Avery Ramirez on 11/22/2019updated 12/04/2019From the moment we walked on to the car lot, Rodney immediately made us feel comfortable and gave us the best service possible. We ended up leaving with a car, and one that fits all of our needs and more. I would recommend him to anyone… including family and friends. I give Rodney a 5 out of 5. Excellent!Easy Customer Service
by Zach on 11/20/2019updated 11/27/2019The dealership was easy to work with and helpful, was able to get what I needed with no issues.Love our like new Element
by Sid and Crystal on 11/21/2019We had an awesome experience at Roush Honda. Everything went smooth and did not feel high pressure sales at all. The little things they did helped so much to make everything perfect for us. Thanks Jim & Ben!Car buying Process.
by Ifrah on 11/21/2019My car buying process with Cameron was amazing. There is no hidden things or suprises. Everything was upfront. Cameron helped get a good deal, worked the whole Process with me step by step and still checks on me how everything is going woth… the car.Bought a civic sport!
by Ryan Richmond on 11/21/2019Worked with Jeff had a great experience! Very professional and fast. Overall 10/10. Enjoying my new car!Amazing experience
by Brandon Michalak on 11/21/2019Jeff did a great job making me feel like he really cared about what I wanted in my new car. Truly a great experience for buying my first carsales
by Don Jordan on 11/20/2019Extremely cordial and accommodating. Cammeron asked us what was important to us in a car. He helped us choose the best car for our budget and use.
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About our dealership
At Roush Honda, we've been proudly serving the Westerville for decades! It all started in 1965 with Edwin "Dubbs" Roush, when he expanded the family business to include a Honda motorcycle dealership. Shortly after that, the motorcycles were swapped out for cars and Roush Honda was up off the ground. Fast forward to 1991 and the dealership was sold to employees, and in 1997, Roush Honda became 100% employee-owned.
What sets us apart
Nursing Station
Roush Honda supports many local organizations such as WARM, Westerville Caring & Sharing, Westerville Rotary, Honor Flight, Field of Heroes, Nationwide Children's Hospital as well as the Westerville Chamber.
We believe that treating our customers fairly, offering quality services at reasonable prices has been the cornerstone of our success since 1965. Straight talk and legendary service....just another reason why, the BEST way to say Honda is Roush Honda
Amenities
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- Express Service
Languages Spoken (1)
- English