Customer Reviews of Bob Howard Buick GMC
Review type:
bob howard gmc
Mr
by Charles on 01/09/2024updated 01/16/2024The salesman Darrell Wilson was professional, not pushy, and a great guy to talk to. He was very helpful through the whole process.Thank you for leaving us this great review, Charles! We are very happy to hear that Darrell could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! -The Bob Howard Buick GMC Team
If I could give zero stars, I would
by Taylor B on 01/06/2024I am beyond livid. I went with my father to buy a car and it is unbelievable how sexist these salesmen are. The salesman only spoke with my father and refused to show me any vehicles other than the one my dad pointed out. Against my wishes,… paperwork was drawn up and a price was negotiated without once consulting me even though the car would be in my name. The man even acknowledged that he knew I didn’t want the car he was selling and yet allowed my father to pressure me into signing the paperwork because all they are after is your money. When I took the car back to attempt to exchange it for something else on their lot they refused to even give me a credit in the amount paid even though I had only put 20 miles on the car. On top of all of that they promised to fix any problems the car had and detail it before I picked it up. There were dead bugs in the back seat and caked on dirt on the interior handles and steering wheel.Taylor, I’m sorry for the delayed response and any inconvenience you faced regarding your purchase, if I can assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database, so I would greatly appreciate it if you could get in touch with me using the email address provided below. Your cooperation will help us resolve this issue. Thank you. Bobby Lubbers General Manager Direct 405-936-8800 blubbers@bobhowardauto.com
New buick
by Jgiroux1 on 12/29/2023Also was very Knowledgeable and patient!We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! -The Bob Howard Buick GMC Team
Oil Leak Seat Broken
by Johnny Jones on 11/22/2023Chad always take care of me my car was in Monday and out on WednesdayThanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Regards, The Bob Howard Buick GMC Team
Great service
by Wesley W on 11/03/2023David Hoffman was polite, very helpful and communicated well about the issue’s.Wesley, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything David does for Bob Howard Buick GMC and our customers. Hope to see you again soon! -The Bob Howard Buick GMC Team
Oil change
by Timothy on 11/02/2023They got in and out quick. They did a good jobThank you for this amazing review! We really appreciate your business, Timothy. -The Bob Howard Buick GMC Team
Found the car my wife was looking for .
by George C on 11/03/2023After seeing some of Bob Howard's cars advertised on line at very competitive prices I called their internet sales department and was able to reach a deal over the phone . About 3 days later We closed the deal and I drove my new GMC Terrain… home to Texas . It had been 8 years since we had bought a new vehicle and things have changed . The one thing that bothered me was EVERY dealer I looked at had $ 1500 to $1900 add ons on every car . I don't like buying over priced things I don't really want but all the dealers seem to do this now . However price we paid at Bob Howard was still less than I found at other dealers where I looked .Congratulations on your new GMC Terrain! George, we are grateful for your kind words and thrilled to hear that you had an exceptional experience with our sales staff at Bob Howard Buick GMC. We look forward to providing you with exceptional service in the future!
Great experience!
by Brielle on 10/26/2023Truly had a great experience here. Appreciated the communication and how easy they made everything!Brielle, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! -The Bob Howard Buick GMC Team
Marsha B
by MarshaBul on 10/12/2023Blake was excellent … did not try to update sale, was honest and would deal with him again.Marsha, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Blake does for Bob Howard Buick GMC and our customers. Hope to see you again soon! -The Bob Howard Buick GMC Team
Super Dave does it again!
by Dave Sams on 09/30/2023Service advisor David Hoffman at Bob Howard GMC always makes me feel like I’m the best customer they have!We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that David went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.
service after purchase
by jenny kalsu on 09/29/2023after buying my new truck there was an issue w a service needed. jeremiah and bobby lubbers made sure the truck was fixed to perfection and really went the extra mile to make everything perfect.We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Jeremiah and Bobby went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.
Jenny, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Jeremiah and Bobby went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! -The Bob Howard Buick GMC Team
Best Customer Service !!
by Ben Wiggins on 09/29/2023Outstanding interaction with David at Service Center and with team at Parts department. So knowledgeable and helpful. Won me over as a customer!We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that David went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.
Your compliments and kind words mean so much to us and our team, Ben! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. -The Bob Howard Buick GMC Team
Dip spit on my seat. Still had an error light on when I picked the car up.
by BHsucks on 09/26/2023I paid $1400 for an electrical issue. They didnt test the battery until a week after starting the work. The battery was nearly new. When I picked up the car from service there was still an error light on. They fixed the issue, but said they… didn’t cause the new light and although they did fix it before I left that “the car has 130,000 miles, it could break on the way home and it’s not their fault”. There was someone’s tobacco dip spit on my passenger seat. I’ve never had a bad experience with BH before this (so I’ll give them more than 1 star), but it was so bad I don’t think I can ever return. They took over a week to fix the car and spit their dip in it. Insane.Poor Customer Service
by 1saritaj on 09/21/2023I arrived 20 minutes early for my appointment and still had over a two hour wait for an oil change and alignment. They also charged more than what their website quoted. Instead of correcting the issue, all three associates argued and give… me two reasons as to why that is, 1. website prices are not correct (not my fault) 2. That it was “Houston’s” fault (not sure if Houston is an employee, location that manages the prices or it was meant as a joke). They never did correct the price. I paid the full amount and told them that I would not use them again. Their response was simply “we’re sorry”. As I was leaving I received the most sarcastic HAVE A GREAT DAY. Needless to say, I will not be going back to Bob Howard.Tahoe Service & Warranty
by DimasPascua on 09/05/2023Just wanted to give David Hoffman from Bob Moore Buick in Edmond, Oklahoma service department for taking care of our service needs for our 2015 Chevy Tahoe. He has been our service advisor for nearly 3 years now and has been really honest… on what services are required and does not try to push on other services that are not needed or if they are, he will suggest to wait when we are ready. We had some major services done as well as some warranty rework. He also managed to reduce some of the costs of the repairs and he reminded us of our GM rewards and was able to also apply it to the total cost. We are so thankful for his great service and he’s not only that he take la pride of what he does, he will take care of you down to the last penny! Thanks again David! Keep up the amazing work you do!We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Bob Howard Buick GMC's Service Department. -The Bob Howard Buick GMC Team
Routine Oil Change
by David T on 08/30/20232 1/2 hours for an oil change when you have an appointment is pitiful.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
We appreciate your feedback and are looking into this. Many times an oil change at a dealership takes longer because we do a thorough inspection of your vehicle and complete any recalls that might be open on it. We take pride in ensuring that your vehicle is safe and functioning according to factory specifications. Regards, Bobby Lubbers, General Manager
Bob Howard GMS Best Dealership around
by Landon Wynn on 08/24/2023Excellent friendly quick with an amazing deal. Really worked with us through the whole process to get us the best deal around the OKC Area. Mark Samson was our Sales Rep and was awesome.Landon, we really appreciate you taking the time to leave us this feedback! We’re so happy to hear that our team was able to find you the perfect deal to fit your needs. Bob Howard Buick GMC looks forward to seeing you again for your next service appointment! -The Bob Howard Buick GMC Team
Service Review
by EdmondOK on 08/23/2023I got the same excellent service that I have always gotten. Service advisor Chad always takes good care of me.Edmond, we sincerely appreciate your feedback. Each employee is a valued member of the Bob Howard Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Best, The Bob Howard Buick GMC Team
Highly recommend this place
by Lia Sanchez on 07/08/2023I took my Buick Encore for turbo replacement. The repair was performed on a reasonable time frame. Mark Emerson received my car. He kept me informed. He is professional, thoughtful and very knowledgeable. It was a pleasure working with… him. Wouldn't bring my car anywhere else. Thanks Mark!Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that Mark does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. -The Bob Howard Buick GMC Team
Chad
by Emmi Scott on 07/01/2023Chad was amazing! Very professional, nice, and efficient!!! Thank you!Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. -The Bob Howard Buick GMC Team
New car sales experience
by Racermike69 on 06/28/2023Our salesman was actually a used car salesman that was my first contact looking to trade my 2020 Gmc Yukon Denali for a new 2023 one…. Had several to choose from… we settled on another silver Yukon xl Used salesman was assisted in the deal… by a new car salesman …though neither one could make “a deal decision”…. Enter the new car sales Mgr …he eventually got my offer accepted by the dealership general manager… process took over 2hrs until 9.pm Sales Mgr kept “pushing” to close, write diff check, Sign all legal docs … tonite ,now.. I told him my offer would stand and do paperwork tomorrow. He finally conceded before I told him to “forget it” It took another 2hrs the next day to determine what I wanted to close the deal… push push push again at business office to sell me parts,equipment,and extra warranty. Listen to me… I don’t want any extra anything,get it?… told me it was his “job” and must offer extras…had to sign another “waiver”… do not want any extras!… what can’t you understand man! Upon delivery of new 2023 Yukon Denali xL next day as trade with clear title provided in clean/clear title form The salesman initially contact , had to have deal approved by GM… one more time. Another 1 hr. Wait. Finally got the keys to new vehicle… salesman to provide “personal walk around to explain all vehicle operations,thru ONSTAR ..which he could not accomplish. ONSTAR ap could not be acceded..after several attempts another hour has passed.. now “6 pm Been at dealership 3hrs to take delivery and write a difference check…
Bob Howard Buick GMC invites you to visit our car and truck dealership in Oklahoma City, OK. Our team members are standing by to provide you with some of the best deals near you on GMC Buick cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Oklahoma City area's most trusted Buick GMC dealers.
ESPAÑOL
Bob Howard Buick GMC le invita a visitar nuestro concesionario de autos nuevos y usados en Oklahoma City, OK. Visítanos hoy para carros GMC Buick y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Buick GMC en el área Oklahoma City.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for your wonderful review! We're thrilled to hear that our sales team made your experience at Bob Howard Buick GMC enjoyable and seamless. We appreciate your feedback and hope to see you again soon! -The Bob Howard Buick GMC Team
by Bob Howard Buick GMC on 01/06/2025