Buick GMC Of Beaverton
Customer Reviews of Buick GMC Of Beaverton
Review type:
Buick of Beaverton
Exemplary Customer Service
by M Walker on 12/05/2020Jeff Elicker and Brian Oringdulph were amazing to work with. In addition to ensuring that the car buying process was as safe and painless as possible they were generally just a delight to work with. 10/10Thank you for taking the time to share with us! The goal of the Lithia Buick GMC of Beaverton team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Sincerely, Ira Jones, General Sales Manager
DO NOT BUY HERE!!! DO NOT GET REPAIRS HERE!!! DO NOT BUY LAD STOCK!!!
by Larry Neal on 07/18/2020I bought a vehicle here 7/9/2020. On 7/10/2020 I discovered the rotors were bad. Called the number I was given should I have any problems and was met with a voicemail that said do not leave a message try someone else. I emailed said person… and was told they would take care of it personally. Got a call from someone else that said bring it in on Tuesday. 7/14/2020 On Tuesday got there to discover I had no appointment (wonder why I could not bring it in Friday and leave with no appointment) and the third party that met with me Tuesday since the other two guys were off that day says they have no idea when it will be looked at or done. Then gives me keys to some used car they are selling with 36000 miles on it and not enough gas to get home and back and no room for my family to go on vacation camping. Great job so far.... 7/15/2020 Wednesday update by text message: Waiting on parts 7/16/2020 Thursday text update: Still waiting on parts I call to find out about rotors form the parts dept. They say we can get them today and we will try and get the truck done today. 7/17/2020 Friday update: still waiting on parts (ridiculous) This is a GMC dealer that proclaims to be the largest in the area but they do not have rotors for their own GMC trucks and cannot get them in? I wish I could just return the truck and forget I ever did business here. Instead I have a truck I have not been able to drive since I bought it. This dealership is terrible and once the sale is made they don't give a crap about the customer.Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Charles Brown | General Manager
Misrepresented Ad
by Clearly False Ad on 04/26/2020Drove from Salem to look at a jeep that appeared to be a pretty good price, but upon inquiring about the 3 piece hardtop that was in the Ad and on the sticker, we were told no, it doesn't have one and it is a misprint. What a waste of our… time. It would be a fair price with both soft and hard tops, but it only has the soft top. Hard tops are $2000, this is hardly an advertised good deal. Very disappointed.Ana, I can assure you it was not our intention to give you the runaround. At Buick GMC Of Beaverton, we strive to provide an elite level of customer service. After reading your review, it appears that your business was not handled in the way our customers have come to expect. I would be more than happy to discuss a specific car in our inventory with you or answer any other questions that you may have regarding the process. Please contact me directly so that we may begin to rebuild a trustworthy business relationship. Sincerely, Ira Jones, General Sales Manager
How would they get a hold of anyone? Nobody at your dealership cares about the customer.
Lack of communication
by Cindy on 04/15/2020It is amazing how quickly they lose the ability to finish the sales process after the sale. Gave me less than a 30 day permit during a Coronavirus epidemic for which my car is now going to sit until it gets played sometime in June or July.… Didn’t even submit my paperwork for the plates correctly, kind of important to follow thruJUST DON'T
by nwessentials on 12/28/2019Drove 550 miles round trip on the word and carefully crafted pictures to find the Toyota van not anything close to what was represented. It was a premium priced, low miles Toyota Sienna limited premium awd van. The dealership represents the… stereotypical used car mentality in dealing with their customers. I was embarrassed that I fell for the phone/email tactics, was embarrassed in front of my wife and also ashamed that I drove my 6 months pregnant wife 13 hours total, fatiguing her already challenged state, to purchase a car from a dealership that had no qualms about misrepresenting the truth. I could never recommend this dealership for a purchase, repair, service, or anything that relied on any level of trust. if they would lie about something that became so obvious within a minute of me approaching the car imagine if you were left to trust them in regards to the safe repair of your families vehicle. NO Chance. Regard this as you approach this dealership with a car that anyone you love would enter and trust it to be safe because they said so.Willing to go the extra steps
by RobD on 12/24/2019My experience was very positive. I came into Beaverton GMC with a set price in mind that I wanted to spend and the staff made that happen and was willing to work with me.BE VERY CAREFUL FINANCE OFFICE
by NFM on 11/19/2019updated 11/26/2019They will tell you if your a member of COSTCO you will get a 3,000 warranty AT NO COST check before signing . They'll also say WOW you must have amazing credit.........Then they say oh all your docs will pop up in your email . Just don't… tell you 6 hrs later. Also a basically new vehicle a few thousand miles and 1 key cant find the other one. When you call NO ONE not sales person nor finance is available and does not call you back.BE VERY CAREFUL FINANCE OFFICE
by NFM on 11/19/2019They will tell you if your a member of COSTCO you will get a 3,000 warranty AT NO COST check before signing . They'll also say WOW you must have amazing credit.........Then they say oh all your docs will pop up in your email . Just don't… tell you 6 hrs later. Also a basically new vehicle a few thousand miles and 1 key cant find the other one. When you call NO ONE not sales person nor finance is available and does not call you back.Hi there, we regret your most recent visit with us was not up to the standards we strive for. When you have an opportunity, please reach out to us at (503) 298-4062 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Good day
by Desi on 07/12/2019From check in to completion of the service I was treated cordially, effect, and respectfully. The time to reception to completion was very good.Thank you for the kind comments! We hope to be of service to you again in the future. Best wishes, Buick GMC of Beaverton
Oil Change
by Lee on 05/08/2019Brought 2017 GMC Acadia Denali in for Oil Change maintenance. Told me it would be about an hour, but was actually done in about 1/2 hour. Pretty quick and pretty good stock in the snack area.It is great to hear everything was done quickly and to your satisfaction! We hope to see you again soon!
Great service
by Kathy on 04/29/2019Very pleased with the great service! Easy to schedule appointment online and great people to work with. Very nice waiting area!Thanks, Kathy! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope you have a great day!
Great Job
by Rex_Hoyt on 01/27/2019Employees were great to deal with. Service was on time and as promissedbuyer
by john on 01/11/2019pleasantly surprised. First dealership purchase since 1987. Things have changed for the better, at lest at Beaverton Buick GMC.Great service
by Kate on 12/12/2018Very pleased with the quick and courteous service and the nice area to wait inHi Kate! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs!
Nicely Done!
by Margaret on 10/26/2018updated 11/05/2018Dalton was a great help in checking in, communication about the repair.Hi, we are very happy we could provide you with a positive experience! Hi, thanks for taking the time to leave a review.
SIERRA SLT
by Rex on 10/28/2018Great job in fixing the issueHi, we're so glad that we were able to go above and beyond your expectations! If you're ever in need of more help, please let us know!
Hi, we're so glad that we were able to go above and beyond your expectations! If you're ever in need of more help, please let us know!
Great place
by Mike on 10/06/2018From the purchase of my 2017 GMC, the service department and the parts department, this dealership has earned my business. The service advisor paid close attention to my concern and was able to properly repair my vehicle. While at the… dealership I went to the parts department and purchased transmission fluid and a filter. While changing the fluid at home I realized that I received the wrong filter. I called and the parts manager was very accommodating and actually had the correct filter delivered to my home. I live outside of Oregon City! Great service and will definitely come back.Hello, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Outstanding service
by Sherri on 09/11/2018Excellent all aroundGMC Truck Cover Installation
by Rex on 09/10/2018They did a great job of installing the cover and when I came back with some questions, they did a great job of explaining how this top works as it was different from my prior top. There are some accessories that were on back order, but I… am confident they will be installed correctlyBuick Purchase
by deedee on 08/08/2018Tom was our salesman and did a great job for us. We were only looking and bought the car we wanted to see the same day. Eric was great to work with and help us with the purchase.Hi, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Brake issue
by John on 08/06/2018I had an unusual breakdown with my brake's and these guys were all over it. I needed my car back in the morning. In at 8:00, out at 10:00. Great job.We appreciate your positive review about your recent experience with us!
Thank you for your fantastic review! We're thrilled to hear you had a great experience at Lithia Buick GMC of Beaverton and that you’re enjoying your Encore GX ST. Your feedback means a lot to us. We hope to see you again soon! Sincerely, Eric Lovejoy, General Sales Manager
by Lithia Buick GMC of Beaverton on 04/18/2025