Customer Reviews of BMW of Columbia
Review type:
Great sales and company staff!
Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Services
by LadyGreen on 09/13/2024Call got my car in one day. Great customer service.Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Great experience at BMW of Columbia
by Margurite on 06/12/2024Katelyn Yearty was my Service Advisor she made sure I was informed of everything that was going on and if I had any questions she answered them. Thanks Katelyn for your help I'm lookin forward to you helping me again but hopefully not to… soon ☺ Margurite ShawHi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Service
by Jholland on 06/03/2024My car had a check engine light on. They got it in quickly, issued me a nice loaner for the day and fixed it in the same day! Everyone was so nice and helpful!Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service Department
by Martini1 on 05/25/2024Great service and excellent treatment of customers!We are delighted to know that your experience was great! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.
Customer
by Unhappy on 05/24/2024Went in the other day for a scheduled service appointment and literally stood at the service desk for 20 minutes and not one person spoke to me, despite there being 4 available service reps sitting behind their desk not doing anything. Had… to go grab someone in sales to help me. You can never get anyone in service on the phone, and they Never return calls from messages you leave. They did not address all the issues I told them about, and did not reset my service odometer so now every time I crank my engine the alarm goes off saying I’m past due on my service. I have always had issues with their service department, but this is just from the last visit. They are horrible!! And I will NEVEF buy another BMW!Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for this negative service visit experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at n.cartwright@worldford.com. I look forward to speaking with you. Nathan Cartwright, General Manager
Mr. “Quew” Quarles
by Quarles on 05/22/2024Tony Cutrona was my service agent and he was superb! My visit was due to needing BMW to remove locking nut from rims due to a tire service had busted my lock. BMW fixed issue and I was on my way! Again, Tony is an asset to this BMW… dealership!!It's fantastic to hear that Tony provided you with such superb service at BMW of Columbia! Handling issues like a busted lock on your rims swiftly and efficiently is crucial, and it's clear that Tony is an asset to the dealership. We appreciate your feedback and look forward to serving you again!
Routine maintenance
by BMWCCAmember on 05/22/2024Outstanding! Mark Dickson is the best Service Writer/Asst. Service Manager ever. All work was done perfectly and I am completely satisfied with everything.We're delighted to learn about your positive experience and the outstanding assistance provided by Mark! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Most Helpful
by Antonio on 05/07/2024Overall it was a good experience!Thank you for being our customer, we appreciate your kind words!
Great service
by Randy Sides on 05/04/2024Tony in service is very efficient and knowledgeable. He understands and values your time and importance to his employer. He takes good care of you. You feel your family is being treated with respect and care the same way you treat your own… family. .Tony is a great asset to BMW of Columbia's service team! It's wonderful to hear that he values your time and treats you with the same care as family. Thank you for choosing us!
Service Coordinator Mr. Charles Baker
by Chrisandra on 04/30/2024My experience at BMW was extremely great and satisfying. Mr. Baker is definitely a great service manager and always shows great concern for his customers. He is very professional and lets me know everything about my vehicle.It's fantastic to hear about your extremely great and satisfying experience at BMW! Mr. Baker is a fantastic service manager who truly cares about his customers and provides professional and informative service. Thank you for sharing your positive feedback!
Excellent service
by Grandma ma on 04/21/2024Charles Baker is a professional and an efficient service provider for BMW of Columbia. He is always helpful whenever my 328i SW needs any kind of service. He looks out for me and my car. I can always depend on him. Great guy.That's wonderful to hear about your positive experience with Charles at BMW of Columbia! It's great to have a service provider you can trust and rely on for your car's needs. Thank you for choosing us!
Mr
by Radzikowski on 04/24/2024Columbia SC BMW service is in no comparison to BMW schererville, Indiana. I have dealt with three different services advisors one that was really liked on my second visit, which was Matthew. They gave me a loaner car, which was good for an… older car appreciate that, but I was told to pay out of pocket for an engine repair the reason because BMW’s criteria for rates or less than my extended warranty services, but in the past, it always matched up with nothing other pocket with labor That’s what I’m upset about. I had to pay for labor which my warranty services will probably correct but I had to pay out-of-pocket for the difference before I could pick up my vehicle sales person that needed. The loaner brought my car to my work as a courtesy to help me out , which was good his name was David. I started the engine and the engine light was on after engine work. I am not very happy right now. I plan on getting in touch with corporate office with the services that been provided and make the people accountable for their mistakes.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Radzikowski, We're sorry that after further attempts to resolve your concerns regarding the warranty for your recent service, we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back. Sam Reynolds General Manager samreynolds@Group1Auto.com
Outstanding
by Cindy A on 04/12/2024BMW always takes care of my car in a time manner. Thanks also to Mr. BakerIt's fantastic to hear that you had a timely experience and that Mr. Baker provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Great Service
by Sparkle on 04/09/2024As always great service from BMW especially Chuck Baker (Service Advisor)he always ensures that technicians take extra car when serving my vehicle.It's fantastic to hear that you had a great experience and that Chuck provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Oil change & reprogramming
by Sharon Landy on 04/05/2024Demetris was attentive and responsive! Went over and above to deliver excellent quality service.It's fantastic to hear that you had a great experience and that Demetris provided attentive and responsive assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
BMW Service
by NonervD on 04/03/2024Surprised by the service from start to finish. Expected a long completion time, it wasn’t. I didn’t have to wait. I had UBER drop off and pick up service. Great experience all around.That's wonderful to hear! We're glad that you had a great experience and that our service exceeded your expectations. Providing efficient and convenient service is important to us, and we're thrilled that you were able to have a smooth experience with the Uber drop-off and pick-up service. We're here to ensure your satisfaction with our services!
Routine service
by Cola.Chris on 04/01/2024Went in at 8:00am to drop my car off for routine service /oil change. I elected not to wait and have the shuttle service drop me off. I was asked what time I'd like for the car to be done by, I said around lunch. The person said that will… not be a problem and I'll give you a call. Fast forward to 2:00pm when I called to get an update, I was told that it had been ready that they want to ask about a minor issue with my tire that I said could wait and that someone would be calling me to finalize this and have me shuttled back to get my car. Fast forward to 4:15pm when I called back my original person said the paperwork just showed up and my car was ready. I wouldn't normally post this but this is my third time having the exact same experience with the service department. When I brought this up to him, he didn't seem to care at all, no response or apologie just here is your car keys and it's being brought around. Guess it's three strikes and you're out.Cola.Chris, We regret that your overall experience was not up to the standards we aim for. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. Thank you for taking the time to share your feedback, and I am sorry for any inconvenience you faced. Ssm Reynolds General Manager samreynolds@Group1Auto.com
Great sales and company staff!
by Atleyam on 03/30/2024Purchased a 2024 M3 and was in and out same day! Everyone from Mike who worked the deal to finance and the technology guy was great! Highly recommend this site they are great professionals and truly care about the customer.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Austin Martin
by MELKELLY on 03/31/2024I've purchased a lifetime of vehicles but BMW has them all beat with Austin on their team. When test driving, Austin sat in the back seat navigating me through options and details of my now X3. It was an excellent experience. He knew… EVERYTHING about BMWs, did not overkill, and is so exuberant with details I began to bond with the vehicle at once. Time for oil change, Austin was right there as my personal agent and I was swept away again by his knowledge and his "getting it done" attitude. My only issue was not with Austin, but Tarrance who drew up our contract as all car salesmen do, trying to add services we told him we didn't want, but managed to slide one in and we were furious. BMW NEEDS MORE AUSTINS, AND LESS SHYSTERS, THEY PROMOTE CONFUSING THEORIES OF BMW. THANKS AUSTIN!We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
OOPS! Update on oil change service. Tow service removing my vehicle now back to BMW dealer Service Center. Car leaking oil all over driveway and screaming not to be driven until oil is added!!!!! OMG
Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Check Engine light
by bmwxm35i on 03/30/2024The three service technicians who helped me were very friendly, welcoming and efficient. Austin Martin is my tech with whom I now work with for future service issues, but the other two technicians were very helpful. The work was completed… and an explanation was provided for each item. I am very pleased with BMW of Columbia (SC).We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Quality Service
by EMetzger on 03/29/2024Friendly, respectful and timely serviceWe are thrilled to hear that you had a friendly, respectful and timely experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
At BMW of Columbia we strive to achieve one goal, customer satisfaction. We do this by providing quality automobiles at affordable prices while making sure our customers are never left unsatisfied. We have a great staff that will be able to assist you with all of your car buying needs, whether it is locating the right vehicle, obtaining financing, or anything in-between. If you happen to be looking for a new or used BMW vehicle around Lexington SC, Sumter, Chapin, Irmo & Camden, stop by and we will do whatever we can to get you into the car you have always dreamed of driving. Feel free to give us a call at the number above and we will do our best to serve you.
We want to make the buying experience for our customers easy and hassle free which is why we take pride in being the dealership in the Lexington SC, Sumter, Irmo & Camden area that makes this as simple as possible for you. If a used car is what you are after we have a large inventory from some of todays top manufactures.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
by Customer Service on 04/02/2024