Customer Reviews of BMW of Columbia
Review type:
Great sales and company staff!
Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Poor M3 service
by Terranced53 on 03/29/2024I am completely dissatisfied with the service that I received from BMW of Columbia service department. They failed to communicate effectively, or at all, I was never offered a loaner although they had my car for over 45 days, I was not… treated like a customer who just purchased an M3.Terranced53, Thank you for your feedback about this because this should not have happened and I apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Sam Reynolds General Manager samreynolds@Group1Auto.com
Excellent experience
by Sandberg on 03/06/2024Promptly welcomed and put my vehicle in “Customer Waiting” queue. Service advisor told me it would take between 1 1/2 - 2 hours. Car was ready and I was very pleased.We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service
by Tiffany on 03/06/2024It was great working with Lionel. He kept me updated on the progress of my repairs and was very professional.We're glad to hear that Lionel provided great service and kept you informed throughout the repair process. Thank you for choosing our dealership, and we look forward to assisting you in the future!
Not good customer service.
by RMccray on 03/04/2024My service guy was Charles(chuck)Baker. I was not satisfied how he handled me… I got there at 8something. My appointment was 9:30. I didn’t get any feedback until after 12something…. My car is my transportation to get my children to their… school and pick them up.. He was busy talking to other people around far as customers(women) to be exact and other workers. I’m there waiting. It was until I went to him to find out what was the case when he talked to me to inform me of my car status.. My car went there on a Wednesday. I left it there cuz I had to make other moves for my family. I didn’t hear nothing back until I called Friday to check. Then a bmw text line text me saying my car should be ready the following Tuesday…. Then when I got there Tuesday to pay, he referred to me as “Oh you the one with the little warranty”. My wife came in with me and she said something to him about his smart remark. He then lied and said no I said you can’t use your coupon with a warranty claim. Very inappropriate comment.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for your feedback about this inconvenience and the interaction you had during your service visit with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Sam Reynolds, General Manager samreynolds@Group1Auto.com
Check Engine Light fixed
by Nemery89 on 03/01/2024I have been coming to this dealership for maintenance going on 4 years and have always been treated with respect and professionalism. They have gone the extra mile each time I had major/expensive maintenance done to ensure I get the best… deal. I may not have bought my current BMW at this dealership, but my next one will absolutely be from BMW of Columbia.We truly appreciate your loyalty and the trust you've placed in us for the past four years. It's wonderful to hear that our team has consistently provided you with respectful and professional service. We're committed to going the extra mile to ensure your satisfaction, especially during major maintenance tasks. Thank you for choosing BMW of Columbia, and we look forward to serving you for many more years to come! Safe travels!
Great service advisor , Austin
by Kim PSA on 02/28/2024The service advisors at BMW on Killian Rd are on their game. Austin kept in constant contact with me regarding timelines, ordered parts, and overall service. He answered my questions honestly and retired my texts immediately.It's fantastic to hear that the service advisors at BMW of Columbia, particularly Austin, are on top of our game. Constant communication, honest answers, and prompt responses are key elements of excellent customer service. Thank you for choosing BMW of Columbia, and we look forward to serving you again in the future! Safe travels!
Mr Jose Elizabeth
by Pana1173 on 02/28/2024Oil change turned into a whole day service. In at 7:30 a.m. and ended at 4:30 p.m. Charged for a secondary service that was not part of the vehicle problem. Incorrect service charge.Thank you for your feedback about this because this should not have happened and I apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Sam Reynolds General Manager samreynolds@Group1Auto.com
Service as it should be
by Ambe Jandu on 02/26/2024Excellent customer service. I would highly recommend BMW of Columbia. They go beyond the norm to look after you.We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Happy to be fixed
by 1happycustmr on 02/20/2024My service guy is always very respectful and responsive to my needs. He takes the time to explain what’s needed and assist in providing options for repair. He is trustworthy and therefore makes his customers feel a since of comfort in… knowing that the issues wull ve resolved. My comment below about the price paid for service more so applies to the high cost of labor for repairs.Thank you for your positive feedback about your service experience! It's great to hear that your service representative is respectful, and responsive, and takes the time to explain the needed repairs while providing options. Trustworthiness is key in the automotive service industry, and it's fantastic that your service representative instills a sense of comfort in knowing that issues will be resolved. We appreciate your business and your valuable input!
Bad Service
by Badbizz on 02/16/2024Took my car in for a diagnostic test that’s usually about $200. To only find out the price went up to $250. Advisor Demetrius was very condescending and not professional. The price of labor is $250 an hour which is ridiculous. Towed my car… to another shop that charges less and does better work.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for your feedback about this inconvenience you experienced because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Sam Reynolds, General Manager samreynolds@Group1Auto.com
Service
by Upanotch on 02/14/2024Had a positive experience with recent oil change. Matthew Johnson applied a coupon for the oil change. He explained some of the issues the technician found but no pressure to purchase anything.We're delighted to hear about your positive experience with the recent oil change, especially with Matthew Johnson providing helpful service and applying a coupon. It's great that there was no pressure to purchase additional items, and the issues were explained to you. Thank you for choosing us, and we appreciate your positive feedback!
Always great service!!
by Sean M340i on 02/11/2024Everytime I visit bmw of Columbia it is always a great experience. Tony was my service advisor this particular time and words can't explain how great he was. He listened and took care of me.We're thrilled to hear that you always have a great experience with us at BMW of Columbia! It's wonderful to know that Tony, your service advisor, provided excellent service by listening and taking care of your needs. Customer satisfaction is our top priority, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you again! Safe travels!
Satisfied Customer
by Anthony on 02/09/2024Brought my vehicle in today for service and was REALLY impressed with the professional service I received from everyone. Matthew Johnson, my service advisor displayed genuine concern and care about my vehicle and was very helpful in… resolving my issue. The service department did an amazing job and they were timely and detailed in my repair. Thank you guys for and awesome experience.We're thrilled to hear about your positive experience during your recent service visit! It's great to know that Matthew, your service advisor, displayed genuine concern and care for your vehicle, and the service department provided timely and detailed repair. We'll make sure to pass along your appreciation to the team. We appreciate your business and look forward to serving you again in the future!
Service after sale
by Yolanda on 02/08/2024The sales team went above and beyond to pay for the repair they promised to fix when I purchased my vehicle, even though it was way more extensive than they first thoughtWe're thrilled to hear that our sales team exceeded expectations by covering more extensive repairs than initially thought. Your satisfaction is our priority, and we're here to ensure your ongoing positive experience with your vehicle. We appreciate your trust in us!
BMW Service
by DDinkel on 02/06/2024Smooth processs from appointment to pickupWe are thrilled to hear that you had a smooth experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oil change
by Anthony on 02/03/2024Very fastWe are thrilled to hear that you had a fast experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service
by Jerron G on 01/30/2024Outstanding scheduling, response & communication by MatthewThank you for the kind words Jerron! We are very happy to hear that we were able to provide you with an enjoyable experience!
Great team work!
by Elizabeth on 01/26/2024Mark Dickson and Jason Kopplin helped me out with car maintenance and car trade-in finances in a seamless and friendly way. These guys went above and beyond to give great service.Fantastic to hear about the seamless and friendly service you received from Mark and Jason! Teamwork plays a crucial role in providing an excellent customer experience, and it's clear that they went above and beyond to assist you with car maintenance and trade-in finances. Safe travels!
Zeke was great!
by Elizabeth on 01/26/2024Zeke helped me find the right car and was very responsive to my questions.We're delighted to hear that Zeke assisted you in finding the right car and was responsive to your questions. Thank you for choosing us, and we look forward to serving you in the future!
Great service
by Georgec on 01/24/2024Things were done in a timely manner and the service provided was great.We're pleased to hear that the things were done promptly and that you received great service. We appreciate your positive review and look forward to serving you in the future. Safe travels!
Easy and fair ordering and purchase process
by Crashfire on 01/23/2024German cars weren't even on our radar. After looking at Lexus, Genesis and a few others we decided to look at BMW. Initially, we were looking at the X5 but the dealership had a X3 M40 in the showroom. She liked it better. We were given the… option of ordering one to our build for the same price and it would be built the following month. It was built 2 days early, delivered 3 days later. Easy process, fair price. David McElveen was our sales person who was great and not pushy at all. No pressure. 5 stars!It's fantastic to hear about your positive experience with the BMW purchase process! We appreciate you sharing your journey from initially not considering German cars to finding the perfect fit with the BMW X3 M40. The fact that you were given the option to order a custom build and that the process was straightforward is wonderful. It's also great to know that David provided excellent and pressure-free assistance. We're delighted to have earned your 5-star rating! Thank you for choosing us, and we hope you thoroughly enjoy your BMW!
At BMW of Columbia we strive to achieve one goal, customer satisfaction. We do this by providing quality automobiles at affordable prices while making sure our customers are never left unsatisfied. We have a great staff that will be able to assist you with all of your car buying needs, whether it is locating the right vehicle, obtaining financing, or anything in-between. If you happen to be looking for a new or used BMW vehicle around Lexington SC, Sumter, Chapin, Irmo & Camden, stop by and we will do whatever we can to get you into the car you have always dreamed of driving. Feel free to give us a call at the number above and we will do our best to serve you.
We want to make the buying experience for our customers easy and hassle free which is why we take pride in being the dealership in the Lexington SC, Sumter, Irmo & Camden area that makes this as simple as possible for you. If a used car is what you are after we have a large inventory from some of todays top manufactures.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
by Customer Service on 04/02/2024