Gullo Ford of Conroe - The Woodlands
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Customer Reviews of Gullo Ford of Conroe - The Woodlands
Review type:
Retired
by G Saldana on 02/28/2025
I am very pleased with the service and attention I received when purchasing my new vehicle. My salesman was very helpful and made sure I was kept informed at all times.
96 reviews
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CRAP SHOOT-SERVICE
by J S on 05/19/2023DO NOT TAKE YOUR CAR HERE FOR SERVICE-IT’S A CRAP SHOOT! Dishonest/Lying/Misleading! Not going to give many details-you don’t want to hear them. Vehicle was towed in with simple check engine light on. Emily said they might get to it in 3… weeks, 3 1/2 weeks later said it needed a transmission & they were booked up for another 4 months & we were welcome to come get it & take it somewhere else. Yada Yada Yada. We picked it up about an hour later & went to another big well known dealer for our business. Yes I was rude to them on the phone-as rude as anyone would be who’s charged almost $300 for basically storing the car for almost a month, diagnostic fee for reaching under the dash & reading a code scanner. REALLY!? Ashame-we’ve had the same car there for service before that was acceptable, slow but acceptable, no complaints before. Of course there’s more to it but it doesn’t matter. Don’t know how long Emily has been in this line of customer service work-she’d have a better career cleaning houses or something.Gullo Ford
by Melanie R on 04/19/2023I just purchased my fourth vehicle from Gullo and as before, it was a super experience. Salesman Ben Mitchell is terrific and my husband and I will always go to Gullo regardless of where we live in the Houston area. They really do treat you… like family!Purchase
by Lam Duc To on 02/13/2023This buying experience was the easiest I've had. Gullo Ford has a great team!Thank you again for taking the time to let us know how we did. We hope you have a great day!
Always good
by Jcopeford on 11/30/2022These guys rock. Daryl is awesome as always. Straight forward pricing and quick and easy buying processThank you for sharing your positive experience and congratulations on your recent purchase! It is great to hear Daryle took such great care of you. Daryle is one of the best! If you have any additional questions about your new vehicle, we will be more than happy to assist you. Thanks again for your business with Gullo Ford of Conroe! We hope to see you here again!
Worst car buying experience
by Siddiqq on 11/10/2022One of my work car buying experience. I still don't have a clue why the sales person so rude and insulting when dealing with a simple car sale discussion from first sight till last. I bought a pre-owned cadillac escalade platinum here. Adam… was very hard to work with. When asked a basic question on Escalade 3rd row, he says he is not a cadillac designer ( as If I am a fool to ask ) and similar was the dry response for the entire dealing. Worst part, after all paperwork, I gave check, the car had a check engine light which I pointed out and then I was blamed for that check engine light saying during my test drive, when I reved the car to hear engine soundness, that caused the check engine light which was a total B.S bocz after they temporarily clearing the check engine light, it came back 3 days after delivery. Then car had 3 more major issues, it was advertised with all options workings. I didn't even drive 100 miles, check engine light was on, transmission error. 1. Check engine 2. the adaptive cruise dont work or nor regular cruise 3. The center control LCD's bottom half screen touch does not work 4. Parking assist dont work. When I reached out to same sales rep and texted these issue, they refused to respond, reached out to dealer manager no one responds.We are sorry you are not happy about your experience in purchasing your Escalade. You purchased the vehicle completely AS-IS and were also shown and signed a Carfax, a We Owe stating nothing owed or due, a Memorandum of Understanding of a Non-Warranty Sale stating the AS-Is condition. It has been noted you purchased a Extended Service Plan and then cancelled it a few days later. You contacted the Mgr and he also gave you the opportunity to return the vehicle which you declined. You are certainly welcome to come in and review the documents you agreed to or you may come in and trade the vehicle for another which if you are not happy with the vehicle you can do at any dealership. Again, our apologies for your disappointment with the vehicle you chose. Sincerely, The Mgmt.
We are sorry you are not happy about your experience in purchasing your Escalade. You purchased the vehicle completely AS-IS and were also shown and signed a Carfax, a We Owe stating nothing owed or due, a Memorandum of Understanding of a Non-Warranty Sale stating the AS-Is condition. It has been noted you purchased a Extended Service Plan and then cancelled it a few days later. You contacted the Mgr and he also gave you the opportunity to return the vehicle which you declined. You are certainly welcome to come in and review the documents you agreed to or you may come in and trade the vehicle for another which if you are not happy with the vehicle you can do at any dealership. Again, our apologies for your disappointment with the vehicle you chose. Sincerely, The Mgmt.
Good experience
by CoachSmith on 09/12/2022Very professional and courteousAaron is awesome!!
by BranchBronco on 08/24/2022Our experience at Gullo was seamless and no pressure. Everyone was super helpful and we couldn’t be happier.Sporty Suv
by Ironman10518 on 07/22/2022Wife and I both love the new ST Explorer! Quite a challenge getting it but GULLO came thru once again !Happy owner
by Happy owner on 01/08/2022This purchase was super easy and enjoyable. Normally you dread going in and spend all day. We were in and out in a breeze. Mary went above and beyond to make our experience a great one. Thank you Mary !!Great experience in car shopping and buying!
by SandraL on 11/15/2021Even with the limited available inventory of hybrid SUVs, Gullo Ford had just the vehicle we were looking for! Our Sales Associate, Aaron, helped us obtain a fair trade-in value and great pricing for our new 2021 Escape. Business Manager,… Joseph, navigated the financing in such a professional manner and got us a terrific rate. We would certainly purchase another vehicle through Gullo Ford!Recent Pre-Owned 2019 F-150 Purchase
by Not Gullo on 11/11/2021Very difficult to get ahold of Pre-Owned and Service managers after my recently purchased truck started having issues. If I didn't call, I'm sure I'd STILL be waiting for an update. After alot of back-and-forth they bought the truck back… from me.Service tech
by Ronald S on 07/05/2021What I liked was a couple of things, I used the same salesman from when I bought my wires car there is 2017, the salesman knew I was a serious buyer and was not a waste of time for him. Plus we were in and out in just a few hours including… the test drive.No Games
by shakey773 on 05/09/2021Been buying here for 40 years without having to play all the games some dealers tend to play.never had a problem with any of the Gullos or Froy our salesman.Robert Parker
by Bob Parker on 04/06/2021Windshield water reservoir will not hold water, ask sales person to help get it repaired. He said take it to Subaru dealer. Car is between sales so Subaru don't want to repair. All went good with the sale until this. 5th vehicle purchased… from this dealerGullo reveiw
by Austin L on 03/28/2021Great service and excellent employees. In and out hassle free. Will continue to use gullo ford and highly recommendAwesome Awesome Awesome
by D.Edwards on 12/04/2020I worked with Tristin and he made the entire buying process super easy. He wasn’t pushy and kept me in the loop every step of the way. I would definitely recommend Gullo FordExcellent Experience
by Larry.S on 11/03/2020My nephew had a great experience at Gullo , that’s why I decided to buy a truck there. I had been to three other ford dealerships and had terrible experiences. I made an appointment, took a test ride and we made a deal within an hour. I was… driving home within a couple of hours. I am totally satisfied with Gullo and would recommend Gullo to anybody, great experience!Awesome Experience
by J Cantu on 07/18/2020updated 07/27/2020JR Perez was our salesman and did a really great job getting me into my truck. He went above and beyond to get his team to give me what I wanted. Great job guys.Unprofessional and inexperienced Hybrid repairs
by dj_locke82 on 10/17/2017I have never had a worse experience at a service department in my life. I towed my 2007 Ford Escape Hybrid to the dealership after the engine stalled in the middle of the Interstate with a Stop safely now sign on. Within a week they… told me that I had to replace the DC/DC converter. I trusted them but luckily I bought an used part which saved me over $2000! That did not resolve the issue though. They kept my vehicle for nearly two months w/o any resolution. I even provided them with a compiled list of error causes which I researched for hours on the internet. No success. Most of the time I had to call them to get an status update what a terrible customer service! After five weeks I wrote an email to the regional manager in order to get Ford Motor Company involved (I asked for the provision of an experienced field technician and a loaner). Both requests were denied by referring to an internal Ford policy which does not provide these services for vehicles older than 10y. Apparently, Ford is not able or willing to resolve security issues of their own vehicles so much about their comittment to customers and hybrid technology. In the end, the dealership made me still pay nearly $1000 for labor and parts although the vehicle was not running! Scandalous! Brought the vehicle to an independent garage which diagnosed and fixed the issue (series of damaged wiring harness) within 48h for less than Gullo charged me. Also they confirmed my suspicion that the replacement of the DC/DC converter was unnecessary the damaged wiring harness caused the error code and the DC DC converter not to work. Scandalous! I wrote them an email to ask for a refund but they just evaded by saying how much labor they have not charged me for. Two lessons learned: 1) Ford Motor Company is not comitted to its vehicles once they are outside the warranty period and provided no support despite an obvious security issue and lack of repair progress at the dealership. This was the last Ford vehicle I have purchased! 2) The Hybrid technicians at Gullo are unqualified, discouraged and inexperienced. I never felt appreciated, adequately adviced and supported by Gullo Ford neither by their certified technicians nor by their service manager and service advisors. In a nutshell:I am highly disappointed and will never return! If edmunds allowed me to give 0 stars I certainly would do so!Lothar, I am truly sorry to hear of all this. I know you are disappointing with Ford as well as with us and encourage you to reach out to our service manager Richard, would be more than happy to address all the concerns and questions you have at 936-442-4528.
Independent
by texasaggies on 08/19/2016updated 08/30/2016We did have an over-charge on taxes, but the credit department acted on it promptly. We would have preferred to be given a choice for the credit to be applied to lower payments. Thad was a big help with our purchase.Recent Purchase of 2016 F-150
by Douglas42 on 08/01/2016updated 08/16/2016Gullo Ford dealership was very professional and helpful during the entire search, test drives, and purchase experience. Nathaniel knew his product well and was able to address my questions well. I visited several times and the other… salesmen kindly located him for me. The sales manager thoroughly discussed all the rebates and final net price, which was exactly the price on the web site. Clean-up occurred while paperwork was being handled and didnt take long. In the end, Nathaniel even drove the truck to my house for me. Great job.
Ford F-150
Ford Explorer
Ford F-250 Super Duty
Ford Edge
About our dealership
Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
by Theo Sanders on 03/04/2025