Customer Reviews of BMW of Dallas
Review type:
Robert Grisham
by Danielp on 07/28/2024
Thorough and friendly explanation
515 reviews
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Oil change
by Beverly on 09/04/2018Had a 3:30 appointment for an oil change didn’t leave till 5:15. Service advisor Donna was very nice and friendly but didn’t go over any of the findings that the technician marked on my form. Andrew Solis was a MUCH better advisor last time… I can in for an oil change, He explained everything going on with my car prior to having it serviced. The technician marked I needed tires rotated and balanced when I had just had new tires installed on 08/30/18 and balanced. So how truthful are the technicians????BMW Recall
by Speedster on 08/16/2018updated 08/24/2018take my BMW to this dealer for a recall. My service advised was nice and take the time to listen to me.We are happy you had a pleasant experience here at BMW MINI of Dallas. Feel free to stop by if you ever need any more help.
Service oil change
by Adriana on 08/17/2018updated 08/22/2018The service was very fast,,We appreciate your response, Adriana! If you ever need help, just give us a call. Happy motoring!
Regular Maintenance
by Kendallas on 08/07/2018I took my car in for regularly scheduled maintenance and was out in just barely over an hour. Everyone was very pleasant.Purchase of an X5
by repeat cust on 07/20/2018Salesperson was knowledgeable and the X5 is great. Not pleased with the Finance guy who made it uncomfortable to not buy all the added services/products.BMW maintenance repair
by Ahmad T. on 07/13/2018once again I can't say enough good things about the level of service we always receive from Mr. Robert Grisham and Mr.Jessie Salinas at BMW of Dallas. The experience is always a positive one and level of professionalism is outstanding.… Thank you for making our experience and interaction so pleasant and easy.Used CX-9 Purchase at BMW Dallas
by Rhonda Houcj on 06/27/2018Worked with Alejandro Bastia. He was very professional, helpful, non judgmental. This is the best process I’ve ever had buying a car! Almost the entire transaction was completed remote, except financing. The only thing is I would have… welcomed a small tutorial on the most used features, keyless entry, Bluetooth, navigation etc. However he does work at a BMW dealership not a Mazda dealership! Lol They also replaced the battery on the vehicle the day I picked it up, since it was dead. It’s so awesome to have the dealership looking out for those minor details. Thanks BMW of Dallas!Hello Rhonda, we are happy you had a pleasant experience here at BMW MINI of Dallas. If you ever need help, just give us a call. Happy motoring!
Air Conditioner
by Bnthomas86 on 04/19/2018I purchased a used 320i series and the air conditioner was not working properly. I was assisted by Joe who was very kind and gracious. He explained the process and scheduled my shuttle ride (which was actually a nice BMW SUV) to work.… Picked my car and everyone is extremely courteous, professional and kind. They made me feel extremely special. Thank you to team, Joe and the technician. Great luxury service.Ms
by DDJACKRD on 02/18/2018updated 02/27/2018Excellent sales rep. Staff was very professional and customer focus. Did not felt pressured to make a decision. Top rated service.BMW of Dallas
by OUMagic04 on 09/27/2017updated 10/06/2017Drive from Okla. City to Dallas to buy a car. I had a certain car in mind with certain packages on it that I wanted. BMW of Dallas had the exact car.Unprofessional Overall, but Professional [non-permissible content removed]
by Nicklette on 09/27/2017Drove from Houston to purchase vehicle after Hurricane Harvey. Upon test drive with salesman, key wouldn't work after changing the battery. Eventually the car started with the glitchy key. Got car back to Houston and the key gave the same… issues the next day. Paid tow truck to bring car to dealership and was told key was defective and that it takes 3 days for new key to come in (towed car back home). Houston dealership called BMW of Dallas and informed them of the situation. On day 2 of having car, BMW said they weren't paying for replacement key. The manager named Ryan impolitely told me that I only had a certain number of miles that I could put on the Audi before returning it within my 5 day grace period. BMW used my poor sweet salesman, Gary Abbas, to lead me to believe that they would reimburse me for the tow bill and new key long enough for my 5 day return period to pass. Gary Abbas, my car salesman is the sole reason this gets 1 star. I hated that I couldn't refer my other 5 family members who drove to Dallas to purchase new vehicles to him based upon the unprofessionalism and lies his company, BMW, operates under. Found this car under USAA car buying service for military members, which had the manager, Tania listed as a point of contact. I left a message for her through another one of her "managers" and never received a call back from her. Military people beware!530i
by Pullins71 on 08/21/2017Worked the whole deal via email with Chris. Had a couple of questions for EZ when I got there, shook hands and wrapped up in finance. In and out in a little over an hr. Great experience... SteveService Dept
by Akiagsmith on 07/17/2017updated 07/27/2017Dameon Brown and Vincent Hudson were great. When Damien was off for the day, Vincent stepped in and assisted ensuring knowledge of how long it would take to complete my vehicle. Had to bring car back for tire concerns, Dameon Brown has been… very helpful calling me everyday to give me updates on my vehicle.Thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help!
Overall inspection of high mileage X3
by Fuzzie8 on 06/16/2017I had my vehicle thoroughly inspected. This led me to repairing several mechanical issues relating to the suspension & engine.Great dealership, sales guy (Darrell) & GM (Tania)
by OStealth on 05/29/2017updated 06/07/2017Outstanding! My salesman Darrell was great. Went out of his way to make me feel at home. Did everything he could to get the deal done. Tania (GM) was awesome also.Cory Schell
by bhatfield15 on 05/29/2017updated 06/07/2017Had an amazing experience! From start to finish Cory's follow up and preparedness was impeccable. Love my 1 series convertible.Mini Cooper Service Light
by MiniCocoDiva on 05/22/2017updated 06/05/2017Again and again, my experience with Mini of Dallas is always excellent. The Mini Cooper computer alerted that the State Inspection was due and Mini performed the testing quickly AND washed the car just like you would expect from a car… maker on the level of Mini and BMW! The staff was enjoyable and friendly. Going back to Mini of Dallas is like going back to a family reunion minus the negatives. We end up smiling laughing and just being happy by the time the car is ready.BMW Dallas is superb!
by mpowell554 on 06/01/2017I recently purchased a '14 i3 REx. I took it in for the fuel line recall. The work was completed promptly, the service advisor was stellar. I could not be more pleased with my experience.Great service
by 135idriver on 05/25/2017Carrie Murphy at BMW of Dallas went above and beyond. I showed up after hours and she got me in and had my car diagnosed and fixed in record time. She kept me informed and was very responsive.It was
by santinova on 05/17/2017It was pleasant.She explained everything to me.I have been to this location a lot of times . The people are very courteous and punctual.Mini Sales
by ldt1967 on 04/28/2017Joe Jeoun was great to work with, he made purchasing my new Mini convertible simple!Thanks so much for your feedback. If you ever need any help, please give us a call!
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hello, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
by Sandy Karon on 07/30/2024