Customer Reviews of AutoNation Ford Gulf Freeway
Review type:
Lisa Jacot
Great service!
by Texas Guy on 11/30/2023Their pick up and delivery service is very nice.Hi, thank you so much for your positive comments about AutoNation Ford Gulf Freeway! Don't hesitate to call us if you ever need anything. Be safe on the road!
Ray is excellent
by Steven P on 11/20/2023Ray had absolutely excellent customer service skills and I LOVE the vehicle that he helped me pick out. Thank you AutoNation!Hi Steven, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Professionalism
by NJThomas on 11/19/2023This is my first visit to Auto Nation Ford, and I'm delighted to say my experience was great. My salesman Joey Garcia and the finance manager Al both made my experience quite awesome.Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Marcelo K. Carreiro - Mechanic Engineer
by Marcelo on 11/17/2023I took my car to have an oil leak evaluated under Ford's extra warranty, it was identified but unfortunately the warranty does not cover this service. I received very good service, I still have difficulties with English, but the attendant… was very kind to me. I liked the entire service.Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Great service
by Jmferris on 11/14/2023Dropped the truck off at 8:30am the get an oil change, tire rotation, computer update, and a recall part. Alex Fuentes had great customer service, took 5 mins to drop off and the truck was done around noon. I will say I had an appointment… and that’s really the best way to get your vehicle serviced these day anywhere.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
2022 Tremor
by Pleased on 11/11/2023My purchase was fast and easyHello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Ray Washington -Excellent
by SheilaE on 11/05/2023My sales person, Ray Washington, Jr. made the car buying experience easy and stressfree. I would definitely recommend him to anyone looking to purchase a car.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Gulf Freeway. Don't hesitate to call us if you ever need anything. Be safe on the road!
good experience
by Jason velez on 10/12/2023Alex attended to me 100% and answered all my questions. I am satisfiedCostumer Service
by Jazminb on 10/04/2023I have visited Ford Autonation several times, and the service that Alex Puntes provided for me was phenomenal like no other. He kept me up to date with everything that was going on with my car. Best advisor, I've had to be in contact with.… Thank you so much for all your help, Alex.Hi Jazminb, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Office Manager
by Lisa w/Enrud on 09/29/2023From the beginning to end the purchase of our new truck for my company was awesome. Kirk made this process sooooo easy and painless. I started the process on a Monday without even having to go to the dealership and I drove out with our… company new truck on Wednesday. Thank you Kirk for making this purchase easy.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Painless
by Pat Rick on 09/27/2023Geraldo Cortez and Hugo were great. Super painless buying experience and will definitely do business with Autonation in the future.Hello Pat, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Service
by Drifter on 09/20/2023Felix was very understanding and helped in taking care of my problemHi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
J. Johnson
by Not App on 09/11/2023Had a battery go out with my 86 Year Old mother in the vehicle while the temperature was over100 degrees. Ford Gulf Freeway immediately recognized the seriousness of the issue and without hesitation took care of the problem. They did not… need any additional motivation they realized the problem and took a bad situation and made it a positive experience. Great Job, Professional and courteous. Thank youHi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Gulf Freeway! Please don't hesitate to reach out if there's anything additional we can do for you.
Lack of Service
by Customer on 09/11/2023Auto Nation had my vehicle for 19 or 20 days. The first twelve it sat in the parking lot. Mark Neal ranks extremely poor at what he is supposed to do and in our case very unapproachable when inquiring about the status in person. I also made… six or seven trips to the dealership once was after I received my vehicle saying it was fixed had to return it because the engine light came on in less than 13 miles.Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.
Oil Change
by grzzzman on 08/28/2023Drop off easy, Store rep was friendly, work was done promptly. No complaints great job!Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
False advertising the bait and switch
by David c on 08/26/2023I found the truck i bought on autotrader that had an advertised price of 69950 saying it was a haggle free price. When i was contacted buy the sales agent i confirmed via text that the asking no haggle price was 69650 so i agreed to go… look at the truck. After the test drive i said i wanted the truck they brought me the trade in value and the price of the truck i was happy with the trade in amount but they added 3000 dollars to the no haggle price of 69950. When i asked to have it removed i had attempt to leave multiple time and have a conversation about false advertisement and integrity before they would remove the added money. The staff was friendly and knowledable my issue is with how they are trained to process the deals and try and take money from their unprepaired customers. My recommendation would be to the customer is go into the dealership knowing what your trade is worth and what you are willing to spend on a vehicle and stick to that or at rhis dealership they will take advantage of you.Hi David, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2089 to discuss what we can do to help.
AutoNation Ford ROCKS!
by Leslie Callender on 08/24/2023Outstanding service from this team, Mark was professional and rounded up the shuttle for me even though it was a little early. He kept me informed from intake till I drove it out. Thank you for an exceptional service experience.Hi Leslie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Vernice
by Vernice on 08/12/2023The purchase of my used GMC at the Ford Auto Nation off the Gulf Freeway was very simple and stress free.Sale associate Rodrigo was very helpful, informative, honest, not pushy. He was very organized and made the whole process flow very… quickly. He helped me find my dream vehicle. Best car sales associate I ever dealt with.Hi Vernice, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Recall service
by Stephanie on 07/31/2023Went in for one recall, but turned out. I had two. They did everything over the weekend. Great service.Hi Stephanie, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Service
by Maria M. on 07/27/2023Friendly and Great service.Hi Maria, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome
by Pedro Reyes on 07/14/2023Service was done above expectations, very professional and friendly staff, keep me updated about time frame and repair time. Very satisfiedHi Pedro, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford Gulf Freeway. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Lisa, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/31/2024