Customer Reviews of Central Houston Nissan
Review type:
Lucky they even got 1 start
by ashame on 06/05/2018I received a letter yesterday in the mail from your credit department contradictory to what they told me. First off, I was told that I had to come into an appointment and that nothing could be discussed over the phone - so I did . The… sales associate wasn't even there when I got there. So I met with someone else - I was told that everything was approved with a co-signer and send that information. The sales man gave me their email and telephone number However, they refused to reply to either. I am appalled that I even received a letter of denial weeks after the fact. The business sense is appalling and I will never recommend anyone to go to this dealership whatsoever to purchase a new or even used vehicle.Nissan
by Estebanh on 06/04/2018They have a good service and there employees are nice and they help a lot with anything we need helpThank you so much for the wonderful compliments, Estebanh! Always feel free to call or stop by if there is anything else we can do to help you. Kind regards, David Morrissey | Experience@centralhoustonnissan.com
Excellent staffs
by Babe2018 on 05/30/2018updated 06/04/2018Nissan staffs were kind and friendly. They take time to explain to customers what they are asking for. No matter how busy the store was, I was entertained with courtesy and professionalism.Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. Warm regards, David Morrissey | Experience@centralhoustonnissan.com
New car purchase survey
by mistyblue3 on 05/30/2018updated 06/04/2018It was ok. It questioned the mikeage 1200 miles on a new car. I thought that was pretty high! Necer bought new car beforw with more that 10 miles on it!Thank you for taking the time to provide this feedback. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Kind regards, David Morrissey | Experience@centralhoustonnissan.com
BAD CUSTOMER SERVICE!!
by Dulce03 on 05/31/2018I brought a 2016 Chrysler 300 on April 17. Drove off with the car that night only to see it had several problems, the sun roof didn’t open up all the way, the curtains (back window) would not close & the car needed the brakes fixed. Along… with minor issues that were so noticeable on the inside. The car had BLACK stains on khaki color inside. I called Jessica DeLeon immediately to tell her about all the issues the car had. I was told not to worry the car would have all that fixed ASAP. The next day April 18th I dropped the car off at the dealership & handed the keys over to Armando. Armando clearly told me he would try his best to have the car ready that day! Little did I know the car would be their for 44 days (to this moment I’m writing the review it’s still in the shop). Unbelievable the weekend came by & we thought it was normal for a big dealership to take a couple of days on your car given the fact that they are a high volume dealership. We were told the car would be ready Monday April 23. Monday came by no word from the dealership or Jessica. By Wednesday we called & asked what the status was on the car. The car had been in the shop for a whole week by then. What’s funny is that they never gave us a curtesy call to atleast let us know the car was not ready. Nope this keept going on for weeks & weeks. Soon we were told the car had “warranty with Chrysler” so they would be sending the car to Chrysler over the weekend of April 27th. So that was another set back. Jessica said the car would be ready April 30th. Once again no call or even a text. Still they needed more time. May 1st Jessica calls & says “the request for the car to be sent to Chrysler” was never made. The lady that was supposed to do it didn’t do it. So she said she personally put in the request. Once again we keep waiting, after that it just became to unbelievable to think the car had been their for over 3 weeks. My husband called obviously VERY upset by now demanding answers. He finally spoke to the service manager who said they ordered the part to fix the sunroof. They now had NO date for the part to arrive. SO THAT WEEKEND THE CAR WAS AT CRYSLER WAS ALL A WASTE OF TIME. Obviously the car was NEVER sent to crysler so they lied! Last thing we heard was the car would be ready by the end of the month. Called May 11th to check on the progress of the car. They put me on hold for someone named “Iddy” who never answered or called back. I called again requesting to talk to “Iddy” they said she was not working that day. So they put me on hold for someone they knew was not working that day. I told them to stop wasting my time putting me on hold for someone they knew wasn’t working, at least be straight forward & say the person you are looking for is not here. Period. So I told them to put someone else on the phone that could give me answers. That’s when they said they would have Armando call me back. They took my name & number & said he would call me back that day (May 11th) turns out today is May 31st & I still haven’t received a call back. So unprofessional. There is no excuse to any of this. Lastly today is the end of the month. They said the car would be ready today. So I called 2 hours ago, after calling several times & getting Armando’s cell phone number from the lady in the front desk we finally got a hold of him. He said he would call back before 8 today so we can pick the car up. We asked if the sunroof, curtains & brakes were fixed he said he was unaware of the curtains after my husband specifically told him in his face April 18th the day he dropped off the car. He said he will call us when the car is ready so we can pick it up & see if they fixed everything else besides the sunroof. How does that even make sence? I’m making this long review to let people know exactly what happed, how unprofessional of them to never call ahead of time to atleast let us know the car won’t be ready like they said. Never call us back. So right now we are waiting on a call to go pick up the car. Even at that they can’t even guarantee everything was fixed. 44 DAYS LATER & THEY STILL CANT GUARANTEE THE JOB WAS COMPLETED. To be honest I don’t even think they’ll call. I gave up on believing the words coming out of their mouth. The worst part of this ALL is tomorrow June 1st is our first payment to a car we haven’t even had the chance to enjoy. That’s a damn shame. Get it together! You sure do have some very very un pleased customers.This review has been received.
Central Houston Nissan: Fallen to the level of a typical Dealership
by David on 05/08/2018updated 05/22/2018Regrettably, Central Houston Nissan has descended to the level of your typical Dealership: low customer service / satisfaction, 'nickle & diming' (they would not even throw in a tiny bottle of touch-up paint), and squeezing the last penny… from the customer buying, in my case, a Certified Pre-Owned Nissan. This was my third (and LAST) time that I have purchased a pre-owned vehicle from this dealership, since 2008. Something has changed at this dealership, and not for the better. The first buying experience was very good, the second experience was just OK, and this most recent purchase experience was terrible. I still highly recommend the Service Department, but would advise anyone who will listen to purchase your vehicle somewhere else.Central Houston Nissan: Fallen to the level of a typical Dealership
by David on 05/08/2018updated 05/22/2018Sadly, Central Houston Nissan has fallen to the odious level of the typical car dealership: poor customer service, 'nickle-diming' and overall squeezing the customer for every last penny that can be extracted. This was my third (and… LAST) purchase of a pre-owned vehicle from this dealership going back to 2010. The first experience was fantastic, the second experience was just OK, this current experience was awful. I got ripped on the APR for financing with them even with a 790 FICO score! I got ripped on the 'Dealer Prep" charges (which is nothing more than another overt way to boost profits on top of the purchase price of the vehicle). I got ripped on the complimentary oil change maintenance, and I got ripped on having to pay for a second set of keys. Up until this most current experience I would have recommended Central Houston Nissan for new and used car sales. Now, I recommend that you go elsewhere if you are considering purchasing a new or used vehicle of any brand. I do still endorse the Service Department, however. Very, very unfortunate - especially given the impressive new expansion of the dealership which is soon to be completed.CV boot repair review
by monicoevans on 05/12/2018My service advisor Mario did a good job communicating the work I came for and the future service needed. He also updated me on other service need or preferred.Thank you for the nice feedback! Mario is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Kind regards, David Morrissey | Experience@centralhoustonnissan.com
My pathfinder
by August1983 on 05/04/2018updated 05/09/2018The sale's rep friendliness of the whole staff it was all awesome an it wasn't like any other lot I went to it felt right so thanksThank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. Drive safely! Best regards, David Morrissey | Experience@centralhoustonnissan.com
Pure Excellence
by joycehall5978 on 05/08/2018Excellent Customer Service. Service Rep Was Extremely Courteous And Knowledgeable. I also Love The Fact You Detailed My Truck After My Service. My Truck Was Very Clean And Refreshing.We are thrilled to hear that you enjoyed your service experience. We are very humbled by your kind words and delighted to know that our guest sees and appreciates all our efforts. Best regards, David Morrissey | Experience@centralhoustonnissan.com
Service
by Nene_17 on 05/08/2018I did not have to wait for a long time.The manager showed me the pictures and the explain the repairs they made.Nene, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Dont hesitate to reach out to us for anything else. Thank you for choosing Central Houston Nissan's Service Department. Best regards, David Morrissey | Experience@centralhoustonnissan.com
Red carpet treatment
by Juliealtima on 05/08/2018The management made sure my car was fixed and did it with kindness making sure I had a car while they worked on it they got it back to me same day. They absolutely know what they are doing and I trust them totally with my carThank you for the positive review Julie, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Kind regards, David Morrissey | Experience@centralhoustonnissan.com
Great service
by ElandraM on 04/24/2018updated 04/30/2018The process was fast and easy. Customer service from every staff member I encountered was awesome. I will truly recommend this dealership and my dealer to everyone.We love hearing from our customers so thank you for taking the time write this glowing feedback. It's wonderful to hear that our staff at Central Houston Nissan was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any automotive needs in the future, please let us know. Kind regards, David Morrissey | Experience@centralhoustonnissan.com
Good car buying
by BethelRN on 04/23/2018Our salesman was Ed, very professional and honest. Works with the customer. I felt safe with him. He was calm and gives clear direction. We came home with a new Rogue, happyThank you! We appreciate you taking the time to tell us that you are a happy customer. I will be sure to pass along your praises to Ed. Until next time, drive safely! Kind regards, David Morrissey | Experience@centralhoustonnissan.com
Titan
by Leon2113 on 04/21/2018The entire experience was smooth from start to finish. I got the exact vehicle I wanted and my salesman made sure we stayed under the price I was comfortable with spending. Mark was awesome. Go see him if you're looking to purchase.Thanks for the positive review, Leon. It is great to hear that Mark took your satisfaction seriously and made sure you got exactly what you wanted. Let us know if we can assist you again! Kind regards, David Morrissey | Experience@centralhoustonnissan.com
Mrs Pearl
by DannyB09 on 04/13/2018updated 04/19/2018The salesperson had patience with identifying my needs. I felt like he was working for me and satisfaction versus just going for a sale.New car
by Mariataparicio on 04/07/2018updated 04/16/2018People were very nice and helpful very informative. Had to wait a little longer than expected but was well worth the wait. Thank you.Marita, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, David Morrissey | Experience@centralhoustonnissan.com
Thank you !!!
by Amber_keeney18 on 04/06/2018updated 04/16/2018Michael P. And Don C. Made it as least stressful as possible and super comfortable. I will definitely be referring them to as many people as possible.It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Best, David Morrissey | Experience@centralhoustonnissan.com
Car Services
by Evelyn57 on 04/13/2018My services agent Keith he is pleasant at all time and make sure that I am satisfied excellent service. Mr. Frank is also very helpful. Thank you for those services agents.Evelyn, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, David Morrissey | Experience@centralhoustonnissan.com
Service with a smile
by David_370z on 04/06/2018Your service specialist, Tin, is very knowledgable, courteous and efficient. He made sure that I was given explicit details of what needed to be done to my vehicle the time frame and cost. And when I pick up my vehicle there are never any… surprises when it's time to check out.David, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, David Morrissey | Experience@centralhoustonnissan.com
Great service
by Renesha on 03/23/2018updated 04/03/2018It was great test driving the vehicles, the knowledge of my salesmen and leaving a happy customer, he was very helpful and patient with meThank you for taking the time to write us a great review! I am thrilled to hear that you had such a great shopping experience with us. Please let us know if we can help you with anything else. Best, David Morrissey | Experience@centralhoustonnissan.com
Nissan Kicks
Nissan Pathfinder
Nissan Sentra
GMC Sierra 1500
Central Houston Nissan is a car dealership located in Houston, TX. We stock and service new Nissan vehicles and also have pre-owned & certified pre-owned vehicles. We are the largest locally owned family Nissan Dealership business in Houston, TX since 1990. We are known as the Nissan Retail and Repair Gurus of Greater Houston. Visit us to check out our stellar lineup of new Nissan models (including the Altima, Sentra, Rogue, Pathfinder and Murano), our impressive used car inventory, and our top-notch auto repair and service facilities. Plus, you'll have the opportunity to meet our knowledgeable and friendly staff. You can find us easily at 2901 S Loop W, Houston, Texas 77054. Our customers come from all over the Houston Metro area! Our team will work with you to find the right car for your lifestyle, whether that's a brand new Nissan or a quality pre-owned car, truck or SUV. Take a look at our New and Pre-Owned car inventory and you'll see we have plenty of options.
- Complimentary Coffee
- Rental Car Service Onsite
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
- Spanish
This review has been received.
by dealerreply on 06/11/2018