Lone Star Chevrolet
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Customer Reviews of Lone Star Chevrolet
Review type:
2024 equinox
by Marjorie on 04/09/2025
Marjorie Mroz worked hard to help me find the right deal for me she was so great in helping me also the rest of staff very helpful to service me I would recommend this dealership for anyone you will be very satisfied also dealership very… clean
135 reviews
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Completely happy with the experience
by Mongo on 03/18/2019Worked with Dean yesterday.Couldn't have had a better buying experience.Drove over from out of town to buy a used car. The price was great.I definitely recommend them. Go Cowboys!We're glad to know that our staff was able to impress you and make you feel taken care of! Thank you for your business, and congratulations on your new car! We hope to see you again!
Mongo, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!
oil change
by complained on 11/30/2018bad experience with oil change service. waited 3hrs for my truck, got there at 8:30am didn't get it til 11:30am. not professional at all and was never given an eta. I've been going there for oil changes since I got my truck and never… experienced this.Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.
Dana Rqueros
by Driqueros on 10/13/2017updated 10/20/2017Best Dealer Ever, Friendly people, After hurricane Harvey They help me a lot with good prices and AdviserDriqueros, thanks for your praise and kind comments about our team. We are so pleased to hear that we could provide you with such a great experience! Come back and see us again soon!
Cant fix vibration in front
by khoov21 on 10/13/2017Had truck in twice and they can't find vibration in front under front seat 2016 Tahoe.We are sorry to hear that the source of vibration in your vehicle hasn't been found. We assure you that we do everything we can to provide our customers with the best service possible and we hope you'll give us a second chance at 5-star service. Our General Manager, Johnnie Smith, would like to discuss your issues further. Please contact Johnnie at 713-818-8851.
Oil Change
by Deziedad on 09/06/2017updated 09/26/2017the entire process was completed in 30 min. extremely satisfiedThanks for the kind review and rating, we appreciate it!
Worst dealership in Houston!
by Mdanna22 on 09/08/2017Horrible experience, worst dealership I have been to. Didn't honor the deal, screwed me over, didn't realize till I got home. Do not buy a car from lone star!!!Excellent Service
by Frincon on 04/16/2017It's always pleasant walking into the dealership. Everyone is so helpful from the time you drive into the service driveways until your seated in the guest waiting area.As good as it gets!
by EarthToGreg on 03/29/2017I initially contacted Lone Star Chevrolet through the Cars.com app and was hooked up with Kelvin Brown in Internet Sales. Kelvin did a great job communicating with me via email, text, and phone call, answering all my questions, providing… additional photos, and keeping me up-to-date on the current status of my vehicle. He was able to provide me a very clear and competitive price for the vehicle and this price was upheld once I actually arrived as the dealership. The folks at Lone Star were exceptionally friendly all-around and made my purchase experience go very smoothly. I had feared getting into a long-winded runaround with the Finance and Insurance associate, but they were actually very understanding of my buying needs and did not create any stressful hurdles in the purchasing process. This was my first time buying a new vehicle on my own. I've heard so many nightmare stories about car dealerships, but Lone Star Chevrolet truly made the process about as fast and painless as possible. I would highly recommend them to anyone looking to buy a car!DISHONEST
by DOBZNZ1929 on 03/09/2017So today I take my 2014 Silverado to Lone Star Chevrolet for an oil change and inspection. I called ahead and was told to bring it to the express lane which I did. After waiting 20 minutes on the service drive with four others customers… wondering where everybody was finally a service writer appeared. ONE. When it came my turn I asked the price for an oil change. I was told $49.00 and I was assured that my tire pressures and all fluids would be checked. Well, upon check out my bill was $7.20 higher than quoted. I was told that there are "other" fees that are added to the oil change. Needless to say I got my $7.20 back before I left. I've not been done that way at a large new car dealership before. It's far from honest. While waiting for my truck to be finished I walked their inventory and picked out a new truck. I would have traded it today If I had been treated honestly. I will NOT be back AND...I'll warn as many people as possible. After I left I noticed that each of my tires had a different tire pressure AND my other fluids were NOT checked and are in fact low. I called back and mentioned that my air pressures were way off. The lady I spoke to (in service) said "that's strange" and no offer was made to correct the problem. Bottom line? They tried to over charge me, did not perform the work and couldn't care less. I can't even imagine buying a new vehicle there! WOW! That's about it. I just wanted to warn other hard working Americans about LONE STAR CHEVROLETService
by Greyhound62 on 01/03/2017The experience was made painless by Van Hall, an excellent service writer. He handled all of my needs and completed all my service needs in a timely and pleasant manner.Equinox experience
by Dance4lyfe on 12/21/2016updated 01/02/2017My experience with the salesperson Orben Reed was impeccable such an amazing person fully knowledgeable concerning customer satisfaction and Chevrolet by far my best ever car purchase keep up the good work have told everyone I know about my… experiencerecall work
by Mausolf on 12/13/2016updated 12/29/2016The customer service here is great. When I go and get my car serviced I am usually there less then an hour. They are fast and friendly.[non-permissible content removed]
by madaboutit1 on 11/12/2016They were really nice, and of course willing to put you in that new car, but the finance person rushed me through the process, trying to cover over the fact that he was screwing me. I was shown a few options of payments available, I told… him I would pay this price he showed me, but I don't want extended waranties...he made a fake call to someone and then made it out like he could give me the extended waranties for cheaper, because of some promotion.......FALSE....he had already added them in and then just lowered it a little to make me think I was getting extra for cheaper......over $2970.00 for extended waranty...$750 for gap insurance...$200.00 for ding insurance..$200.00 .keycare insurance....all of which he said was included....Like it came with the car....FALSE.....will never go to them again, or recommend anyone to them.Oil change and tire rotation
by nehulett on 10/12/2016updated 10/24/2016My appointment for an oil change and tire rotation on my 2016 chevy tahoe was at 12:30 PM on a Thursday and it was almost 3 PM before I got out of the dealership. If I would have known it would took that long with an appointment, I would… have waited and just went back on Saturday when the service department opens like I normally do. I have never waited that long before for this type of service. I really don't understand the benefit of making an appointment when you seem to be placed in the same queue as others that didn't make an appointment.Guillermo
by Grod7777 on 08/31/2016updated 09/12/2016Experience was excellent. Mike Sanchez was very helpful and understanding about the problemsThanks for this excellent review! -Your Lone Star Chevrolet Team
Great service. Great experience.
by bhillman1953 on 09/06/2016Our salesman, Mr. Harry Doggett, was polite, courteous and gave us the best deal possible. The only complaint I have is the entire deal from start to finish took over 3 hours and that is way too long in my opinion. Overall a pleasant car… buying experience, but way too long.Thanks so much for this excellent review! We are thrilled to meet your high standards. We look forward to working with you again! -Your Lone Star Chevrolet Team
GREAT STAFF !!!!
by BIGBOY134 on 07/20/2016updated 08/03/2016Really friendly people and great service !!! Always helpful and the waiting area is nice. They have a great staff !great service
by quincey16 on 07/20/2016Andy was very patient with us. He was not overly aggressive like some car salesmen. We didn't feel rushed or pressured in any way.great
by bear2000 on 05/13/2016updated 05/25/2016I got my car at lone star had it serviced there always also my other car and this dealership has always been the best.............I have refer.family and friend and they have also been very happy with their buy. i will keep bring my car… there serviceman VAL and salesman Pedro ThanksSuper Grate Service
by Romeu67 on 05/20/2016Fantastic service advisor, all the work on time, return my SUV with a complementary car wash and all working properly. Thanks to Mike SanchezGreat purchase!!!
by SMarshall74 on 05/13/2016Our experience was flawless - from beginning to end. We were so impressed because everything was handled professionally and the quickest we have ever seen with no hassle and no haggling. We were totally in awe at how smooth everything… went. Our salesman, Jr. Robert Jones, was superb with his expertise and knowledge in helping us get what we wanted. We will definitely be telling others about our wonderful experience.
Chevrolet Silverado 1500
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Chevrolet Traverse
Chevrolet Silverado 2500HD
About our dealership
Marjorie, thank you for taking the time to let us know how we did. We hope you have a great day!
by Brooke Stockton on 04/09/2025