Customer Reviews of Mercedes-Benz of Houston Greenway
Review type:
Used GLK purchase
Exceptional Sales Experience, Exceeded all Expectations all around, 7-Stars
by imjoiner on 07/07/2020The Team (Particularly Sales Manager Bradley) went far and way beyond to make the entire end2end experience of buying my vehicle extremely easy. The price you see is the price you get. His honest, all-round client centric mindset (putting… the customer interests first) was extremely genuine and communication along each step of the process was superb, infact overcommunicated so I was always aligned as to the status and each step of the process. Same goes to the finance department, getting me a better deal, and making sure I "really" understood the fine print, which many folks just want to rush you out the door to the next sale. Mercedes Benz of Greenway, I not only highly recommend, but unequivocally note that they are a shining leader example, of what the car buying experience should ultimately be and all others should strive to emulate. .Honest and attentive sales
by MarcMGD on 07/01/2020Joseph Washington is a knowledgeable and honest salesman. He listened to what I wanted and offered options. No playing games running back to the bosses. My estimated final price was very close to our final deal.Marcmgd, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston Greenway! If you have any further questions, please don't hesitate to reach out!
abdochalhoub
by abdochalhoub on 06/08/2020Fast and good serviceWe are very happy we could provide you with a positive experience! Thanks for taking the time to leave a review.
Absolutely love they’re service!
by Angela G on 05/29/2020updated 06/04/2020Sam was great to us. This is our second car bought from him. He really knows what he’s doing, has a lot of patience and experience!!! One of the best sales person I’ve come across to. Im very happy with his service, he’s very knowledgeable… and helpful. I can recommend him 100% to all my friends!Angela, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Houston Greenway. We appreciate your recommendation of Mercedes-Benz of Houston Greenway and we hope to be of service again in the future.
Service
by James B on 05/29/2020updated 06/04/2020I went to my car in for a tire repair and was informed that my service was due in 29 days. They saved me another trip by taking the time to check things so everything was done at once. Great jobs as time is preciousWe are pleased to hear you had such a positive experience with us, James! We always strive to provide personable and excellent customer service. Thank you again for the review!
Excellent Sales Service :)
by CatB on 05/14/2020Hubby and I were in the market for a new car, and arrived without an appointment. We browsed and looked at some cars in the parking lot before venturing inside. David Griffin greeted us, and was exceptional in his knowledge of the vehicles… we were interested in. He was excited for us to test drive our top pick, and demonstrated the many luxurious features. We ended up purchasing our dream car. Thanks for the excellent service and gift bag from David Griffin, and the great folks at Mercedes-Benz Houston Greenway!Catb, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Catb, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great Buying experience
by Great Buying Experience on 03/14/2020I had an amazing car buying experience with Santiago. He was informative and professional through all my (many,many) questions. He communicated with me from start (internet inquiry) to even offering support after I went home with my new… GLC 300 coupe. Nothing was too big or too small for him to assist me with (even dropping off my garage door opener that I accidentally left in the old car). Santiago definitely surpassed my expectations. He contributed to this being one of the best car buying experiences I’ve ever had. I will definitely be returning when it’s time to upgrade.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston Greenway! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Manny!
by Deatria Reed on 10/10/2019updated 10/17/2019Manny was the best salesman I could’ve ever been to ! He made my experience great . He taught me everything I needed to know about my vehicle and he also made me feel really comfortable with my new car. Thanks Manny!Deatria, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston Greenway. Thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston Greenway! We always strive to provide personable and excellent customer service. Thank you again for the review!
owner
by Normaju on 09/05/2019I had a great experience purchasing my New Mercedes, sales person was very efficient along with finance mgr.We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything else. Be safe on the road!
Awesome service
by Eccentric on 07/26/2019Came in unscheduled due to a tire losing pressure. The Valet immediately discovered a nail in the tire and assigned me to a very nice and professional advisor by the name of Luis. Luis took my information and had me shuttled to work all in… less than 20 minutes. The tire was replaced and I was picked up from work within a few hours. This was a very positive experience. I think I will make the trip back to this dealership for all of my service needs. Thanks Mercedes Greenway!Hello, thank you for your great comments about the quality of service our staff provides! We're glad Luis could help you out, and we are always more than happy to assist you if anything else comes up. Thanks again for your business!
Absolutely An Amazing Positive Car Buying Experience
by MTRAN on 07/19/2019Our son just got his driver license and we visited a number of dealers around Greater Houston to search a preowned Lexus for him. After a few weeks of search, we visited Mercedes-Benz of Greenway Houston. What an amazing buying experience… both my son and I had. The customer service is second to none as compared to all the dealers we visited. The vehicle we selected is in better mechanical and physical conditions that all the vehicles that we saw. Best of all, they have a Fixed Best Market Price and no need to haggle or negotiate. Even after have selected our vehicle and we want to have a day to have my wife take a look at it. Mohamed aka reserved the car and locked in the price for us. They had to turn away a number of other interested buyers and once my wife was able to see it the next day. She gave it a thumb up! In short, what a Friendly, Professional, and Helpful group of Sales staff at this dealer. And and and we got to meet Jamal of the Amazing Race Seasons 23, All-Star, and 31 where Jamal is the General Manager at this dealership. What a fun and impressive group of sales staff. We were glad that we didn't let the brand name Mercedes-Benz in the high rent district of River Oaks, West-U, Galleria deter us from visiting this dealership. Instead of high pressure sales tactics, we found that their customer service is top notch in every sense. We are very happy with our purchase of a preowned vehicle for our son and we definitely will visit this dealer next time we look for another ride. Cheers! A very happy and satisfied customerNothing makes us happier than hearing positive feedback from our satisfied customers! We sincerely value your business and hope your son enjoys his new vehicle. Take care!
CPO E350
by CmackR56 on 07/12/2019Sales rep. Don Morales made the entire buying process smooth and painless. Service Advisor went over and above to make sure all issues were attended to.Hello, thank you for taking the time to share your thoughts! We're so pleased to hear that you enjoyed your visit with Don and our team. We hope to see you in again soon!
Friendly staffs
by Luan Nguyen on 07/05/2019I was greeted and treat very friendly by staffs. The way that the sale person talked to me as of my friend, no pressure at all. He's a good sale man. He follow up with me after the first visit that did not agree on the deal and tried to… find out the vehicle I like and finally he did it. I am happy with what he found and so that I have the vehicle I like now.Luan, we are very happy we could provide you with a pressure free experience! If you ever need more help, just give us a call. Happy motoring!
Great experience
by Rani2020 on 07/01/2019Love my new GLE and cannot day enough about the customer service!Hello Rani, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!
Very Satisfied!
by Lance T on 06/15/2019Professional, quick and easy transaction!We're happy to hear we were able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Houston Greenway
Service
by LadyTlc on 06/05/2019I would certainly recommend this dealership. They treated my 2008 with the utmost respect. And even supplied a loaner car during the service. Not just a loaner, but a GLCThank you for taking the time to let the world know about your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Great service
by H A Fitz Jr on 05/17/2019Mercedes Greeway service is the best.Well managed
by Houston Mike on 05/08/2019updated 05/15/2019The whole experience was well managed and organized. From the first greeting, to scheduling, loaner car, payment and service. Caring staff that delivers on their promise.Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Service of car
by E. Akinosho on 04/08/2019updated 04/15/2019Good in general. Normal service advisor was off on a day but good handover to alternate.We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Fun Staff
by ShopGirl1597 on 04/01/2019Easiest leasing process ever! Great staff, friendly, fun and professional! Never gave up Trying to find me the best vehicle available to lease! Go see Brad & Kevin!!!Excellent Service
by Mister Mayes on 03/26/2019I had a great service experience. Jim Seamens is awesome and took great care of me.We appreciate your response, Mister! Feel free to stop by if you ever need any more help.
We appreciate your response, Mister! Feel free to stop by if you ever need any more help.
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
Mercedes-Benz GLA-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Olu, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Moses Jenkins on 06/24/2024