Westside Lexus
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Customer Reviews of Westside Lexus
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151 sales reviews
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Buying Pleasure
by mlbhouston on 09/08/2015We were handled with care and dignity. It was a pleasure dealing with the professionals at Westside Lexus.Feedback Lexus nx
by Aherreravelez on 07/08/2015Excellent service from Shekhar and Gina. I bought my wife the NX, and I regret buying my car at another dealership after seeing the great service we got.Salesman did great job
by Timithyo on 07/06/2015We returned to Lexus west side for the service they provide. Our salesman did fantastic job. Went over everything and we weren't rushed great jobA Potential Issue - But They Made It Right.
by jewopaho on 07/06/2015The issue was over the optional equipment on my new nx200t ... the salesperson erroneously stated that certain items were standard, when in fact they were not, something I discovered after taking delivery. I e-mailed the general manager,… and was contacted the next day. He offered to obtain the vehicle with the equipment I wanted, and authorized the return of the original one. Two days later, I exchanged cars, and drove away very happy. Throughout the entire process, the staff was courteous, respectful and very professional. A mistake was made, but was corrected expeditiously, without any hassle whatsoever. It's the way business should be conducted. Five stars for sure!NX 200 is awesome
by Rach2286 on 06/17/2015updated 06/26/2015Great experience at Westside! Steve M. was great to work with and made my decision easy!Car Purchase
by joannedel1 on 06/05/2015Mary Margaret and Stephania and Gary/Delivery person are all outstanding. They made my purchase of my new Lexus easy and a pleasant experience. I have dealt with Mary Margaret for several car purchase from Westside Lexus and am never… disappointed with my buying experience. Can't say enough on how great they are.Very good
by Lieu73 on 05/24/2015updated 06/05/2015Overall, the service was outstanding, especially working with Rex Goodman. He was such a great help, we negotiated and finished a deal on our NX in only a few days. Highly recommend this salesman and dealership.Sales Experience
by Hackal on 06/03/2015I was very pleased with the service provided at Westside Lexus. The sales associate was extremely nice and professional. The whole Westside team was very welcoming and helpful with any questions that I had. After purchasing my vehicle they… even offered a free appointment with a delivery specialist to go over all of the features in the vehicle which was extremely beneficial.RX350
by Houston_RX350 on 06/03/2015Overall it was a good experience. Vehicle is very nice. Verbal descriptions of what dealer provides with purchase not supplied. Suspect due to price negotiation - allowed for larger profit margin/commissionFantastic!
by SarahN2015 on 05/29/2015Great customer service and beautiful cars! It was the first and only car dealer I went to and came out with my beautiful brand new RX 350!Class Act
by swimcoach on 05/20/2015updated 05/29/2015I have driven a Lexus for many years and have yet to encounter a major problem, unlike many other high end cars I have owned. I have owned almost one of every make Lexus and just traded back to my favorite. You should be comfortable in… your car like your favorite chair at home. The service was professional and gracious. The in and out time was short and they were aware that my time was as valuable as theirs. I am loyal to a fault sometimes but my Lexus I am sure of. Westside Lexus and Mr. Keener were great, he treated me like a friend and his honesty was appreciated. I will be back. Thanks for making life easier.Satisfied car buyer
by Awesome61 on 05/06/2015updated 05/18/2015Easiest no hassle car buying I've ever experienced! Kim Jesse my salesperson was very professional & made the whole experience stress free!Mr. VU is a man of Integrity
by itsmine on 05/09/2015updated 05/16/2015It is with pleasure that I write this review. I first contacted Mr. Vu via telephone. When we spoke, he was polite and respectful. That is very, very important to me. I explained to him that I dreaded dealing with car sales personnel, but I… wanted a new RX 350. He assured me he would not play game. He is a man of his word. Honestly. When I met him at the dealership, the entire time he looked me in the eye, spoke in a calm, sincere tone, and provided me with facts and no fluff. I am a CPA and have no interest in noise. Nonetheless, I found Mr. Vu to be honest, kind, respectful and quite knowledgeable. He understood how hard I've worked over the years to be able to afford the RX, and he came across as honestly happy for me. I really enjoyed working with Mr. Vu, and I will definitely refer clients to him. He is a person of integrity in a business that has a reputation of lacking it.Lexus GX 460 Purchase
by PeterPCC on 05/09/2015updated 05/16/2015Hai Ho & Emily Cook did an excellent job for me. They worked with me to get the features in wanted plus a few more without overloading it & to arrange the best possible financing.friendly and willing to go the extra mile!
by nanspa on 05/08/2015updated 05/16/2015I'm so pleased with my experience at the sales dept. At Westside Lexus! I can't wait to meet the service department. They are willing to pick up my car!!! And return it after service is complete! Can it get any sweeter? Dave Wasaff was… outstanding! We even found out info from finance dept. That allows us to get a refund from a previous dealership! Everyone was so helpful. I'm so glad to be with Westside Lexus!!!!350 RC F Sport purchase
by YVEL on 05/02/2015updated 05/16/2015Great sale and service from Westside Lexus. They tracked down exactly the car that I requested within a couple of weeks. I am happy with my new Lexus and the quality of the sales staff that served me.Great experience
by carbuyer323 on 05/07/2015This dealership and their sales staffs are all great. This is my second car I bought from them even though I live in Sugarland but I don't mind driving to Westside Lexus. :)Outstanding Service
by dma10cm on 04/20/2015updated 05/06/2015Westside Lexus always provides outstanding service. I have been dealing with them since 1994 when I purchased my first Lexus from them. I have never been disappointed.Best experience and loved my sales guy Caleb!
by Cpayne115 on 04/29/2015If you are looking for a lexus go to Caleb Vario @ West side lexus he is fantastic and made my experience exceptional!!New GS
by gap1960 on 04/22/2015Great atmosphere and selection. Thanks Steve Machann you delivered!Great Purchase
by lexus46023 on 04/06/2015updated 04/22/2015We are very happy with our recent purchase of a GX 460. David was our salesmen and was quick to get us out on the road for a test drive. He was very knowledgeable about the vehicle and the sales manager was also very friendly and made us… feel comfortable with the purchase.
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