North Central Ford
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Customer Reviews of North Central Ford
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260 reviews
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Great purchase experience
by fordbuy84 on 09/07/2016Chris Martin was very professional and great to work with on our company purchase of a new Escape.Service
by aah0165 on 08/27/2016updated 09/07/2016Showed up at 7:00am without an appointment for oil change, def refill, and tire rotation. I was out of there in less than an hour!Outstanding Sales and Service at North Central Ford Dallas / Plano
by Big_Al_Big_D on 08/22/2016updated 08/31/2016North Central is my first choice to buy new Ford. Bought 2002 and 2015 from Sam Rimpel. Now that I'm retired, North Central is my first choice for service as well. Excellent personal professional service. Especially Jim Ayo, who is my… service rep. Not the closest, just the best.Safety Inspection
by Tommy701 on 08/19/2016updated 08/31/2016Had to get safety inspection to renew license plate--took less than an hour. Very happy.Quick Service
by Racegun on 08/30/2016Very pleased to have all my service needs taken care of effortlessly.Good work.
by cessna265 on 08/11/2016updated 08/22/2016Work done was good, only issue was a long wait time (had to wait about a week before truck was looked at).Great Work! Great Service!
by Brotunno on 08/11/2016updated 08/22/2016I am very pleased with the incredible work. I am always taken care of when I need to go in for anything.cool
by logmore on 08/03/2016updated 08/16/2016good stuff, no hassleBasic maintenance
by ah2011cars on 08/15/2016Always very friendly and welcoming. We went in for an oil change. We were told it would be a couple of hours since we got there around 11. We left the car there and were told we'd get a call when it was ready. We came to pick it up 3 1/2… hours later since we didn't receive a call. Must have gotten really busy.North Central Ford is awesome!
by KBDallas on 07/13/2016updated 08/11/2016I purchased this vehicle from an out of state relative who had the car completely serviced in Missouri. The job was never fully completed until Charles Schriber and his team finally corrected a recurring problem. They are awesome!North Central Ford
by Lordus13 on 07/11/2016updated 08/09/2016This is my third buying experience at north central and I will always buy a ford from them. Felicia Ford makes the car buying experience very simple. She truly made it awesome.Great Service
by b4ofab2 on 07/14/2016updated 08/09/2016Great customer service and fast! Efficient service staff, clean customer waiting area. Finished work in half the estimated time.Great dealer ship
by Megan8829 on 07/06/2016updated 08/04/2016Everything was perfect they made us fill at home.John was excellent, friendly and professional
by Heather82 on 08/03/2016John was very friendly and helpful. He took the time to listen and make sure the issues were addressed and fixed.Excellent Work - Extremely Pleased
by txanjl26 on 08/02/2016I took my F-150 Lariat into the shop to fix the hail damage, install Lojack, and get the PermaPlate protection. Everything was done in less than a week and the work was phenomenal.Mr. Bobby M., Lake Highlands Dallas
by bbbmayes on 07/28/2016Nico, sales director and Mike Melendez were first class. Gave me the best deal on trade and purchase of new 2016 Ford Taurus SEL. My service work/oil changes on 2013 Taurus Ltd had been performed 'til now & will continue to be with my new… Taurus. Low pressure, laid back style of selling cars is my preference. The sales dept at NCF delivered. Very pleased.2003 Ford Expedition
by codynewmandc on 07/26/2016Michelle was extremely polite and engaging and made the whole experience more enjoyable. We did have to wait almost 2 hours until we could pay and we were just paying cash.Maintenance check found power steering fluid bad.
by Woodbutcher50 on 07/21/2016I went in for routine maintenance. During inspection, the mechanic advised my service advisor, Russell Huffman, that the power steering fluid was milky looking due to some type of water contamination. Russell recommended a powering steering… flush which I agreed to. After the flush, new fluid was put in and I drove out knowing that my expedition had been in good hands. I always recommend Russell to my friends and family because he is always looking out" for the customer.Very Pleased!
by fredh46 on 07/20/2016Dropped my Edge off at 7:30am on a very crowded Monday morning. John, my service advisor was very efficient and got me out very quickly. He was not sure if they would be able to finish the required work that day due to the volume of cars… they had, but he said he would call me in the PM. He did and they had the car ready that same afternoon. Very pleased.Service time is going down hill
by Tejano66 on 07/19/2016I went for an oil change (5k miles) with an appointment at 8:00 am. I showed up 10 minutes before the appointment and I was told that it will take 2 hours + for the service. Other times for the same service I have waited around 1 hour which… is acceptable in my opinion. I hope the wait time for regular oil change with an appointment gets reduced next time around. Also in the past (old building), they used to call the customers through the PA when the service was done. The last two times I've been in this new building, I did not know when the car was done since they didn't announce anything. I have to wait an additional 30 minutes because the CS representative left a voicemail at my business phone even though I was sitting in the wait room inside the dealer.Great staff and service!
by Ugatrish on 07/19/2016I purchased my 2015 Ford Fusion at North Central Ford. I always take my while here for service as the staff is the best around. They make sure you and your vehicle are the priority.
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