North Park Lincoln
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Customer Reviews of North Park Lincoln
Review type:
Very helpful salesman
by Daisy on 04/19/2025
Casper was very helpful and assisted me in finding a 2025 Lincoln Navigator. Being a San Antonio native I really wanted to purchase but dealerships have just began to get them in so it wasn’t his fault that they didn’t have the color and… options I was looking for. If your in need for a new or used vehicle as for Casper!!
137 reviews
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Navigator Maintenance
by greeneysteach on 02/24/2016The service was great. As I stated in an earlier survey, I went in for an oil change, and left with over $400.00 worth of services. These procedures were necessary to the maintenance of my vehicle, and when I am ready to purchase another… one, I am sure this will be a consideration on the value of my trade in.95,000 vehicle service
by HappyHusker on 02/22/2016North Park Lincoln Service Department earned another A+ rating from us. Mark Woppel, our service advisor for the last 8 years, handled all the details for our Lincoln Mark LT truck's 95,000 mile checkup and service. Dropped the vehicle off… in the late afternoon and it was ready the next morning -- including the carwash! North Park Lincoln has earned our trust and our highest customer satisfaction rating!Super Customer Care!!
by PatFarrell32 on 02/22/2016Car was quickly assessed by Mike Barrera - went into service area immediately and ready to go shortly thereafter. Service here is great and it always such a pleasant experience with Mike.Great Service Always:)
by OutbackWarrior on 02/20/2016I was very happy the service department were very nice and attentive. Took care of me immediately. I has not had time to eat and one of your staff was nice enough to take me to Bea's Mexican restaurant and picked me up when I finished my… late lunch with a smile. I'm really impressed with the service I received. Thank you. Elizabeth VillanuevaTire Warranty
by Jacinto8662 on 02/19/2016I went to see if my vehicle could have the tire replaced due to flat tire. It was explained throughly to me that the damaged tire was not covered due to road conditions. I was pleasantly surprised of the professionalism of the service… manager. It always a good feeling going for service at Main Lincoln.Not Happy
by Richard3215 on 02/18/2016I thought was supposed to get 5 free oil and filter changes with my lease of the MKZ. I was told by Bob that it was only up to 25,000 miles. I know that is not true and I am angry about it.Richard, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to make this right with you, if we can. Please contact us at (210) 341-8841 at your convenience so that we can understand the details of your situation and attempt to resolve this issue to your satisfaction. We sincerely appreciate your business and we look forward to speaking with you.
Always Great Service
by BigD1999 on 02/16/2016Just an oil change this time. Process was painless and fast. Thanks!Thank you for being one of our valued clients and leaving us your response to the quality service you received! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great Service
by Dmtexmex on 02/15/2016We purchased a 2012 Lincoln MKZ. The salesman, Steve, Hernandez, spent almost his entire afternoon with us test driving various cars. He personally took care of the washing of the vehicle and gassed up the car. He even help setup the… Bluetooth on my phone with the car. Our finance person, Amy Martinez, was very knowledgeable and friendly. We appreciated the information that she shared with us. We were extremely pleased with our purchase from North Park Lincoln.Thank you for your wonderful response to the quality of service our Staff provides! We hope we can continue to do business with you again in the future! Take care!
5 stars..
by panchom0311 on 02/08/2016First and foremost I would like to thank Mr. Steve Hernandez, Mr. Christopher Rodriguez, receptionist Angelica and Missy made it possible to purchase the 2012 BMW 135i. North Park Lincoln representatives have gone above and beyond my… expectations to purchase my dream car....from the bottom of my heart thank you so much. How was the Service? North Park Lincoln is a 100% with no questions asked. Was the Staff helpful? Most definitely. I have been to 15 other dealerships around San Antonio and surrounding area, and no one can compare to what phenomenal and prestigious quality of service and respect that all at North Park Lincoln hold. I can not thank you enough for all your hard work and dedication to your customers. Regards, Pancho Martinezpanchom0311, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing North Park Lincoln!
Auto Service Department
by Wisnowbird on 02/06/2016Albert Zapata from the service dept. has always taken good care of my Lincoln. He knows what to look for when servicing my car. I am a snowbird from WI and I depend of his through inspection of my car when I am in SA. Albert knows how… important it is for me to have a vehicle in tip top shape for my long miles to and from WI. I depend on his knowledge of my vehicle so I have no problems on the road. All of your staff is very friendly and helpful from the time I arrive to the time I leave. Thank you so much for going above and beyond with your customer service.Satisfied Customer
by RCol9583 on 08/17/2015updated 10/22/2015I received excellent service and all of my repair needs were taking a care of.Negotiation and Buying Experience
by jmatkinson on 09/27/2015Recently I spent several days negotiating with a sales agent. We spoke face to face, on the telephone and via text message. I was contacted numerous times by the sales agent about the particular vehicle I was interested. The agent was… polite and answered any questions I had. My problem is that once we came to an agreement on a set price and I was assured by the agent we had a done deal, my agent took all the information into a back room with "the sales manager." I was surprised to find out that the several days of negotiation with the sales agent was of no use. I was advised that the sales manager had a completely different set of numbers. So I ask myself why did I spend several days negotiating with someone that has no ability to make any decisions. In the end I left the dealership with a negative impression. I have purchase three separate vehicles for this dealership. I question if I will ever return or recommend to others if they should consider purchasing a vehicle for this dealership.jmatkinson, thank you for leaving your feedback about your experience with North Park Lincoln. We take every review seriously and work tirelessly in providing great service and value to our customers. If you'd be willing though, our General Manager would love to talk directly with you and rectify these issues. You can contact the GM at (210) 341-8841 -- we hope to hear from you soon.
good experience
by weh3930 on 08/18/2015very good---very timely-technician was prompt and thorough and friendlyWe are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Drive safe, and we'll see you on the road.
Pleasant Surprise!
by Rand1922 on 08/18/2015I have a 2003 Lincoln Town Car. Bob McClarin is the Service Adviser that always takes good care of me. My recent visit was very expensive--the projected costs frightened this handicapped customer! Bob went to bat for me--the bill was… reduced more than $200.00. The damaged storage cabinet mounted between the driver and the front passenger seat was repaired at no cost to me--this gift was an unexpected surprise! I live in Dripping Springs and the drive to your dealership is a major undertaking for this handicapped customer. Because, Bob and your team care about me, I keep coming! Thanksgreat srv
by Blanca6903 on 08/18/2015We love Sandy Small, she's been our sales rep for two cars now! Her assistant Matthew Uresti was a delight, he's a future big time sales rep...thank you!We are happy that we were able to provide a professional, courteous, and engaging experience! Please let us know if there's anything else we can do for you. Drive safe and see you on the road.
Loved our salesperson, Steve Hernandez. Would like the matching side mirror
by CHumphrey on 08/18/2015I dealt with Steve Hernandez, this is the third vehicle we have purchased through Steve. He is a great guy and I thoroughly enjoy working with him. I feel he's honest and I trust that he has my best interest at heart. Only… disappointment was that the 2012 RAM 3500 truck we purchased from an ad on the Kahlig website showed having matching side mirrors, when we got there to actually test drive the vehicle, the passenger side mirror had been replaced with another that did not have the turn signal light on it rendering a vehicle with mismatched mirrors. Steve lobbied to have that replaced but no one at Bluebonnet Chrysler was willing to do anything about it. I would very much like to have a matching passenger side mirror as was advertised in the ad and not have to go $250+ out of pocket to correct the issue. Again, we like Steve very much and do not see this as a reflection on him personally, rather the dealership choosing to cannibalize parts from one truck to satisfy the needs of another...should have ordered one or pulled from stock.Great service,....Well done!
by salawyer on 08/16/2015I initially brought my MKX in for scheduled maintenance service. I did mention that my wife, who is the principal driver of this car voiced a concern about the brakes. It was determined that the brake booster pump needed to be replaced.… I was given a rental car to drive. I received a call two days later that the car was ready to be picked up with a wash job to boot. I was very satisfied with this service experience.Your comments keep us motivated and working hard for all our guests! Thanks again for your business!
Excellent as Always at North Park Subaru
by cm1515 on 08/14/2015Cannot say enough good things about North Park Subaru - both sales and service! This time, we were in for a service appointment for my daughter's Subaru, which was coming up on its two-year "purchase anniversary". We didn't "need" service… but since our two years of free service was about to expire, we wanted to bring it in one more time, since it hadn't been in in a while. They couldn't have been more understanding! The woman on the phone scheduled the appointment with no problem. Then, when we arrived, Abel Aguirre (sp?) was incredible! He was so polite, so friendly, so professional - a delightful young man to work with. He made sure our service was done well and on time, and even informed us that we had one additional free service remaining! Explained everything and answered all questions we had. Without exception, all of our interactions with North Park Subaru have been seamless and excellent. Based on that, when our son turns 16, we will buying another Subaru from North Park. And perhaps even one for the grown-ups! Kudos to Subaru, and North Park, and Abel Aguirre in particular, for really making Subaru shine. Excellence all around!Thank you so much for leaving us with such a detailed review! We hope to be of service again in the future.
Team effort
by Arahlea on 07/18/2015I will never be able to say enough about the customer service I get from the team at NorthPark!!! After purchasing a used vehicle, after many leases, I thought I wouldn't be as important customer anymore. Boy was I wrong!! Joseph Acevedo… and Chad Lyons made the purchase just as smooth as usual (even when I added a new husband to the mix) When Joseph called to tell me my plates were in, I said I would be coming through town, but wouldn't have time to go to the dealership. He offered to take them to North Park Lexus at the Dominion, which I would be driving right by! When we pulled in, my husband quickly pulled up to a truck that he had to get out and look at. Before I even got out of my truck Josh Perez pulled up to my truck, shook my husbands hand and starting putting on my new plates! Right in the driveway of new cars! (that will make an F150 feel important in a sea of Lexus) Whole thing took 7 minutes! And we were back on the road. North Park continues to give superior customer service the entire time you own the vehicle! (My husband was also shocked when I picked up my new vehicle and told him that I had to go say hi to Mark Woeppel. "He works in the service department?" to which I replied, nope. He is MY service guy that has taken care of me for Almost 15 years! And yes, he knew my name when I walked up) The one negative thing I could say about the experience? Well, Josh put my plates on so fast that I didn't have time to explain why I needed to go say Hi to Chad Armstrong in the Subaru dealership! He too was my salesman previously and still considered a friend. Thank you North Park for always going above and beyond with great people and great customer service.Customer Satisfaction Guaranteed
by sandras684 on 04/08/2015Steve Hernandez delivered excellent customer service. He listened and made sure we received the Best deal possible. Mike Y. Searched for the lowest interest and payment to fit our needs. And they paid Off our used vehicle. Before you go to… any other dealer...Go to Lincoln Park.. Steve & Mike will take good care of you. Sandra S.sandras684, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We always appreciate feedback from our customers, and it makes us feel good to know that our team did right by you.
Great customer service
by pbj6 on 02/07/2015Mr Billy Willard met us coming into the dealership. Total professional. We had a specific used MKT in mind. Loved the menu pricing. No pressure. Great test ride and Billy showed a total command and understanding of the vehicle's… options and capabilities. Brian in the finance department arranged a great financing deal thru Lincoln (1.44%). My credit unions "best" was 6%. BLUF. We got exactly what we wanted and left with everthing complete in 3 hours and 30 minutes. That is almost as amazing as the friendliness and caring attitudes displayed.
About our dealership
Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
by northparklin on 02/25/2016