Mercedes-Benz of Richmond
Today 9:00 AM - 8:00 PM
Customer Reviews of Mercedes-Benz of Richmond
Review type:
Purchased new Vehicle
by Kristina on 04/02/2025
updated 04/09/2025
Was from out of state and I Purchased a BMW XM from this dealer. Hakim was a great sales associate to work with. He answered all my questions and was very helpful in making a smooth transaction. Will be referring this dealer to family and… friends.
151 reviews
Sort by:
New Owner/First Experience
by Jeff S on 06/28/2020Great response and service. I was very satisfied by the prompt service, and they met all expectations.Good Service
by Mary Snellings on 06/20/2020Above and beyond late on a FridayOwner
by Mrs R Seal on 06/02/2020Thank you for a great experience purchasing my gls 450. Everyone was extremely helpful and kind. All of the transactions took place seamlessly. I am happy to continue my relationship with Mercedes Benz of Richmond.Check Engine Light On!
by Steve W on 05/19/2020Check Engine Light came on suddenly late on a Thursday. Made a next day appointment online and had the car in the service lane by 9:20 Friday morning, service advisor texted me shortly thereafter about the needed service, which was covered… by warranty. They also performed a couple of software updates and a required recall service. Picked the car up the following Monday, smooth handoff, always a good customer experience at McGeorge serviceRoutine Maintenance
by JHR on 05/15/2020My service appointment was for routine maintenance and I live in a retirement community which has strict, but good rules, during the COVID-19 outbreak. MB came out to get my car, performed the service, and returned my GLC to me that… afternoon. Exceptional service. Would definitely recommend this dealership.Outstanding Service
by Charlotte on 04/30/2020McGeorge always goes above and beyond my expectations. As a customer of more than 30 years, I highly recommend.Satisfied
by Simba on 03/21/2020Car check engine light diagnosed and fixed within a few hours.Service #4
by p19691973 on 03/15/2020Quick, excellent service on 2018 GLE.Grammy
by Cinny on 02/28/2020Kervin made the purchase of our new vehicle a pleasure from start to finish. He is professional, courteous and knowledgeable. We thank him for his time and patience.Best Service Ever
by 01-03-2020 on 01/05/2020As usual, Mercedes Benz Service Department have once again proven themselves as the best service providers. The work didn't take long and it was professionally performed. In addition, everyone is so nice and knowledgeable.Great experience
by psmen60 on 11/13/2019It was very nice dealing with all the people at Mercedes-Benz of Richmond. Everyone was polite, courteous, and professional. Our sale person Fadil was extremely helpful and knowledgeable.Exceptional service
by C300 on 06/17/2019I was very satisfied with the customer service and repairs completed on my Mercedes. Job well done!Very helpful team!
by 100.00 on 06/11/2019I will recommend this dealer.. Excellent service and the care for the customers is beyond limits!!!!We keep coming back
by D3 on 06/10/2019My wife recently traded her ML 350 for a 2020 GLE. The sales team was very professional and patient with us. They provided updates on our order and helped explain options. They went out of their way to address some of our special needs.… When we picked up the car, we received an in-depth overview of the car's functionality.S550
by S550 on 05/28/2019updated 06/03/2019Responsive-courteous-professionalFirst timer...
by Reece on 05/22/2019updated 05/29/2019I got new tires for my 2014 c300 4matic this past weekend and could NOT be happier. I was hesitant to take it to the dealer because of the notorious 'upselling', but this was the best decision I’ve made with this car. First of all… the tires are phenomenal-though I did research and had them order them. The price was literally less than on tirerack.com, and I got to drive a 2019 around for 5 days. I have never had such great red-carpet service for something like this, and when you think about it that's really how it should always be. I don't spend$1,000 daily and when I do I like to be informed, confident and comfortable... Not sitting in a dirty waiting room for 4 hours reading A magazine from 2002. Although I still think the A and B services are a little over the top, I'll be bringing my car here for any service needs I have. Thanks! I was a tad bit bummed that the car wasn't washed though!Great
by Kimberly on 05/05/2019updated 05/13/2019I always have a great experience. Thank you, Patrick, T in the service department.Stress Free Purchasing
by Matthew on 04/24/2019updated 05/01/2019Had a pleasurable and non-threatening purchasing experience!Satisfied as usual
by AOK on 04/13/2019All work was completed in an orderly manner and the people were all friendly and helpful.Excellent Service
by Karen on 02/26/2019We are very happy with our experience from start to finish in the purchase of our new car. Joey Harris exceeded our expectations as well as Kathie McLain. They are professional, friendly and very good at what they do. We couldn’t be more… pleased.owner
by pattycunningham on 01/06/2019updated 01/22/2019great people and service
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
Mercedes-Benz E-Class
Mercedes-Benz CLA-Class
Videos
About our dealership
Since 1960, Mercedes-Benz of Richmond has served central Virginia, remaining a locally owned and operated, full-service Mercedes-Benz dealership attracting customers from Richmond, Glen Allen, Goochland, Henrico, Hanover, Mechanicsville, New Kent, King William, and beyond. The McGeorge family ownership resonates through all aspects of the dealership experience, from our personable sales staff and factory-trained and certified technicians to our expert finance team. We provide excellence across the board and establish lifelong relationships with our customers.
At Mercedes-Benz of Richmond, you’ll be able to test drive some of the finest luxury vehicles currently on the market. Alongside our inventory of world-class new Mercedes-Benz vehicles, we’re proud to maintain a used car selection that guarantees quality and affordability.