Beach Ford Virginia Beach
Customer Reviews of Beach Ford Virginia Beach
Review type:
Beach Ford
by dtbrdlr on 04/09/2024
It was a very pleasant experience. Montel is very professional, knowledgeable, and patient. He went out of his way to ensure we were comfortable and stress free.
49 reviews
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Salesman straight out lied
by Minou on 04/01/2018What a terrible experience my stepson has here on Friday. He took his 2005 Mustang in for service to determine why his check engine light was on, and the car wasn’t performing correctly. He spent 2 hours waiting for a diagnostic that he had… an appointment for. They proceeded to tell him he needed $5000 of repairs for brakes and rotors, and suspension. In the meantime a salesperson was convincing him he might as well buy a new car, and as an employee of Stihl he would receive a significant discount. He makes just over $30k a year, and the salesperson was ready to sell him a $36k car. And also assured hum his insurance wouldn’t go up. So I went there with his mother to find out what was going on. The service department was basically holding him hostage because they couldn’t find the check engine light problem. Upon our arrival things sped up, and suddenly his ECU had a short and needed to be replaced for $1200. After finally getting out of there, his drivers side door wouldn’t open from the inside, only the outside. Like someone didn’t notice they broke it. When we got home I looked at the ECU unit to obtain it’s code. I noticed right away that one of the plugs into the ECU was hanging by a thread and not connected. I plugged it in firmly and latched it. I then got in the car with an obcd to find the trouble codes. Wouldn’t you know the check engine light was off when I started it to run the test. And the test showed a short to one of the 02 sensors. A $45 part. I would avoid this place at all costs.Worst Dealership Ever
by FordExpd2016 on 03/28/2018Our family bought a certified pre-owned 2016 Ford Expedition this past December. The vehicle had a clean CarFax report, with no accidents. This was the worst car buying experience we have ever had. The salesman and I agreed on a sale… price over the phone. I put a deposit down via credit card over the phone, and agreed to drive 5 hours with my wife to purchase the vehicle the following week. Once there, the car buying experience took over 8 hours. The salesman had no idea what he was doing. At 8:30pm, we finally went into the finance manager's office for settlement only to have the dealership try to raise the price by an additional $4,000 on the car. The finance manager had turned off the cameras in the office, "for the protection of my personal information". Once I realized that happened, I became irate and walked out. The dealership then decided that they'd honor the price originally negotiated on the phone with the salesman. By this time, my wife and I could not make the 5-hour drive home and had to stop at our own expense to stay the night and continue the drive home the next morning. Just 5 miles from the dealership I noticed a slight "wind noise" from the driver's side door. I immediately phoned the dealership back, notifying them of the noise. The dealership said I could take the car to a local Ford dealership for service to repair the noise. Upon initial inspection, the Lincoln dealership I had taken it to replaced the rubber stripping around the door as an attempt to fix the problem. The noise was not fixed, and they recommended I take the car to the Ford dealership in the next town over to try and repair it there. Afterwards, I learned the sales manager phoned the Lincoln dealership and tried to not pay for the service at the Lincoln dealership because "they hadn't done the right job." After taking the vehicle to the Ford dealership, the service manager and general manager of the dealership noticed that the paint was not the factory paint around the doors, and they noticed the doors of the vehicle had been removed at one point. They both determined that the vehicle had been in a major accident, re-painted, re-finished, had the doors replaced, all while not being reported on the CarFax report. This information was not on the CarFax. While I knew that not all accidents might show up on a CarFax report, I did not know that Ford could, or would, give the status of a certified pre-owned Ford vehicle to a vehicle that had been in an accident. After asking the General Manager at Beach Ford about this, he said that his service department had no idea about this vehicle being in an accident, and stated that if this vehicle was in a major accident, they certainly would know and not give it the status of being a certified pre-owned vehicle. Yet, after three minutes of inspection by the dealership near my residence, they were able to discover this fact with certainty. The local Ford dealership near my residence spent over two weeks trying to repair the vehicle, but determined that the frame of the vehicle had been bent and the noise could not be fixed. I then got an e-mail from Beach Ford saying they spoke to the local dealership I had the vehicle serviced at, and, after speaking to them, I believe that all adjustments that can be made have been made. At this point we consider this issue to be resolved. So, now I have a vehicle that has over one-month of service records showing on the CarFax (because I did the right thing) stating there is a noise, which in-turn hurts the vehicle's re-sale value and trade-in value. And, in the end, the wind noise is still there. All I got in return was headaches, and time spent away from my work and my family dealing with the issue. This is the type of service you can expect from Beach Ford. Incompetence, lying, manipulation, time-wasting, you name it. The dealership is an absolute disgrace to Ford Motor Company, and I wouldn't trust one person you speak with there at any level. My recommendation would be to never do business here of any kind.Feeling ripped off and lied to
by James on 03/09/2018On 1/30/18 at 0900 I dropped my 2013 F150 of because the engine fan had been coming on and running extremely loud and it had run hot the day before I brought it in. I received a call from Angela at 1611 to advise me that the tech was still… looking at my vehicle and had not diagnosed it yet. I arrived around 1700 and was advised that the tech was still looking and that they should have an answer first thing in the morning. I asked if I could retrieve something from my vehicle and she said yes and started looking for the key. I advised that I did not need a key. When I walked to the back I found my vehicle parked on the side. I walked back to the service advisors area and inquired about the repair being covered by my extended warranty and left the information so they could be contacted. On 01/31/18 at 0930 Angela called to advise that the tech was still diagnosing my vehicle and inquired if I was adding fluid or had added fluid, which I advised no to both. Later that day at 1530 to say that the tech had discovered there was no fluid and that he discovered a leak coming from a part that was on back order(T-Connector). She stated that the part should be in by 02/14/18. I received a few calls from Angela updating me on the part. on 02/22/18 around 1126 Angela called to say that the part was in and I could pick up my vehicle around 5. I arrived to pick up my vehicle to discover that the work was not covered under the extended warranty, that it cost me $575.70, $351 for labor, $88.05 for a part that I found out today was changed because that is what y'all do when you change the hose that was leaking, not to mention that I waited 23 days without my vehicle for a part that I didn't need, 65.68 for one radiator hose, and $30.17 for a gallon of anti-freeze. I speak with the rep from my extended warranty plan to find out why my claim was denied and was told that hoses are not covered under my warranty and they where told that if was a hose leak. With all that I trying to come up with a reasonable explanation as to why my vehicle had to be driven 26 miles, the invoice had 67,030 miles going in and 67,031 coming out but the odometer had 67,056 when I got in it. Needless to say that I'm not very happy with this service appointment and feel I really got taken advantage of. If you want to talk I'm open to that but I will be forwarding this email as far up Ford Motor Company as I can get it to go. -- James M. Avery [contact information removed]Service Department
by Grant on 03/01/2018I have been using Beach Ford service for many, many years. I request Janae every single time no matter what service I need or what vehicle needs servicing. Janae is by far the absolute best. She is professional & friendly. Janae does… whatever is needed to make a customer happy. I would recommend this service department and Janae as your service writer to anyone.Dont buy here
by Lindsey on 02/17/2018Dont waste your time buying anything here. Just bought a 2015 escape with a slipping transmission a messed up windsheild and plus a noise in the front end not even 3 days after buying. They claim the car is supposed to be that way but I… know for a fact its not. They refuse to fix it or find out whats wrong even though its under warranty. This is my second purchase in the past 4 years and even my 2006 mustang i purchased had issues they refused to duplicate a concern.... Im truly dissapointed as much money my family and I have given this place.Our Sales Person
by Andre on 01/16/2018Our Sales person Mark Vasiloff was very professional, attentive and patience. through the entire sales process when we purchase 2 vehicles. We would purchase again from the Mark and the dealership.Unfair service costs and time
by Mike on 12/29/2017We just took our 2011 Ford Explorer in to find out why the camera is not working and to hopefully get it fixed. The first issue we had was the appointment we made was changed on us without notice and no reason why. The new date they… created without consulting us was a bad time so we had to push even further to the right. When we delivered the vehicle they stated they would do a diagnostic on the camera and let us know. It took 6 hours for them to assess the camera needed replaced. The cost to replace the camera was $1125. They stated the camera was over $600 and labor was around $500 or so. I did a little research and found the camera on fordparts.com for $416 and watch a youtube video on how to replace it. It turns out it only requires the removal of 5 screws and the camera easily pops out and replaced. Took a total of 5 minutes to replace on the video. Why the $200 difference in cost of camera and why $500 for labor costs for 5 minutes of work and only removing 5 screws?Excellent Service!
by lisaz on 11/07/2017I was very happy with the service I received at Beach Ford! The staff was very welcoming and walked me through the entire process of what needed to be done to fix my car. Stephanie Gallagher and Walker went out of their way to make sure… my car was ready on time! Thank you both so much! Lisa ZPoor Service
by Hunter_H on 10/07/2017I put my Ford Focus into the Service Center today and was appalled at the level of service. It took 2 hrs and 15 mins. for an inspection and oil change but that is not the least of it...I had a 10 am appointment and when I arrived, the… person I was told would handle my service was not at her desk. She finally showed up after my waiting 10 mins...there was no apology for her being late, there wasn't even a hello. She just asked my name and told me where I could go to wait for the car. I went to the Filling Station and there I waited for 2 hours for my service. Finally I went back to her and asked what was going on with the car...she got on the phone to the mechanic but he was not at his phone...she called others in the service center to try to locate him...she kept saying that he was probably filling out the inspection sticker. She thought it would be up in a few minutes...so I went out to the service center drive up and waited for another 15 mins. Finally a man drove my car into the service center, got out and walked past me with a work order. I followed him into the dealership. When we got to my service lady's desk, he put the paper down and turned to me saying "Oh, this car is yours" ...he then just walked off with no acknowledgement of how long it had taken and once again the service woman was not at her desk. I waited for a couple of minutes till finally a man I had not dealt with before, said "Oh, let's check you out of here and get you on the road". Long story short, this was very shoddy service...and I had been sent an email in May saying that with the advent of a new service center that the service would be better...right, sure it is....I really don't think you guys care.Thanks for nothing
by VaBeach11 on 03/16/2017I received the yellow slip in the mail about a recall on my airbags on my mustang. I called Beach Ford and scheduled an appointment. Everyone knows a recall visit means its a free service to your vehicle. I dropped off my car and went to… work. At work I get an email telling me my state inspection had been completed....what state inspection ? My inspection was due the following month it was NOT past its due date. I call and my "service advisor" Ms. Gallagher (Spelling may be off) that I would get a rejection stick slapped on my car if I dont get the hundreds of dollars worth of work done to my car. Completely understandable IF I ASKED FOR IT. I knew it was pretty sketchy to begin with when they told me I needed a new air filter when I have a lifetime one. That simply needed to be cleaned that has a sticker on the top that says so as well. After speaking with the service manager Vince we set up an appointment for a later day for them to correct this wrong doing. Vince explained they would do the necessary services to pass inspection. Great customer service to make up for this bum-rush that Gallagher tried to pull. In the midst of waiting around for that appointment I was in a fender bender. My bumper was slightly damaged so when I brought it in my signal light was slightly off track. Still worked, still visible and NOT something Id fail inspection for. I leave my vehicle there under the impression my blinker bulb and brake light would be replaced. Along with tightening the tie rods. I pick up my vehicle with the brake light STILL out but my signal light is on track. I thought this was a nice gesture that the technician SCREWED it back into place for me. How thoughtful and I have a new inspection sticker. In my head, I can just take it to my local shop and get the bulb replaced for $20 like I have done before, no biggie. I took into consideration that they (well supposedly) tightened the rods which was a $300 service for free. Fast forward to a couple weeks later I drop my car off at my local body shop getting my bumper taken off and a new one put on. I get a call from the shop asking if I could afford an extra day in my rental car plus additional labor costs since my signal light has been GLUED AND TAPED to the old bumper and they are still trying to pry it off. Thanks for doing more harm than good Beach Ford. How unprofessional and tacky. Hell, I could've got some glue and tape myself! Had no idea that a dealership would do such a ghetto quick fix ( another thing that I did not ask for)Service at Beach Ford of Virginia beach
by bsebol51 on 01/06/2017As usual, the service at Beach Ford was excellent. The vehicle was there for a 20k checkup and state inspection, both accomplished satisfactorily and in an timely manner. My service advisor (Perchanda Freeman) was very courteous and… professional about her work. She kept me informed about the ongoing service and answered all my questions. Follow up was provided by a phone call from Kevin Brown. Beach Ford's signature also includes good communications with their customers after the sale and service. It has been my pleasure!!Excellent Experience
by plombard5062 on 09/14/2015updated 11/02/2015Janae did a great job, informing me about the time it would take to service my car, offered a ride home or other accomodation. She did a great job. I LOVED the quiet room and the coffee, etc. available for those waiting to get their car… serviced as well as the Wi-Fi access to enable work to get done. Additionally, the young man in white shirt and Khaki pants who seems to be everywhere to help (pull in the garage, get to the right service desk, get coffee while in the waiting room, etc.) He and Janae combined really foster a great sense of customer commitment on the part of Beach Ford. THANKS!poor service
by jeb47 on 06/27/2015takes 2 hours to get state inspection,with an appointment. 3 hours for oil change.Will not use them when my warranty expires.Outstanding Service!!!
by vabeach826 on 02/20/2015Tom Best is very knowledgeable, efficient, hard-working, and extremely dedicated to his job and, more importantly, to his customers. He takes great pride in the work he does, and I always know I'll be safe driving my vehicle away from the… Ford Service Department!No Pressure Sales
by jjevansscott on 02/03/2015My daughter and I stopped at the dealership to inquire about a truck for my husband. We were approached by Bobby Reckling and he asked us if we had any questions. It was cold outside so we went inside to talk. He made my daughter and I… feel like we were part of his family. He was very kind and attentive. He wasn't pushy and answered all of my questions....dumb or not. The process in buying the truck was very pleasurable and I would definitely purchase another car from Bobby.Great Service
by jjevansscott on 02/03/2015Jim made our experience at the service department a very nice one. He has an awesome personality and we really enjoyed talking to him. He made us feel at home and followed up with us when he told us he would. He addressed all of our issues… with the truck and had them corrected. We look forward to working with him again on all of our maintenance needs.Car service
by J_McLin on 01/15/2015Bill Harting is the best service advisor we have ever had. We really look forward to bringing in our vehicls knowing that Bill is looking out for us.One great service provider.
by TroyTrip on 01/15/2015I have always enjoyed Tom Best at Beach Ford in the service department. Sales is a different story due to some disturbing attitude by two sales people. I have not forgotten this and it was back in 2006. When I am back in the market I will… give them a try once more. But the service department is awesome and I really enjoy using them. Thank you Beach Ford of Virginia Beach.New car purchase
by Dmheath on 12/13/2014Beach Fords sales team member Crystal Peppers continues to impress as a car salesperson. I have purchased many vehicles from her and absolutely enjoy each experience. She makes the process enjoyable. When you buy a new car it should be a… positive experience and she and the test of the staff continues to do that. I will never go anywhere else to buy a car or truck.Help in a crisis
by dlcrandall on 10/27/2014I found myself needing an oil change and inspection in order to make a trip that was a semi-emergency. Attempts to get an appointment by telephone were not successful and the people I interacted with did their jobs by following their rules.… So I came to the service center and asked to see a service manager. She listened to my tale of woe and was able to squeeze me in because of the good discipline of the other service writers.Just Bought Another One...
by vtboy91 on 09/26/2014Where David S goes, I buy Fords! 5th SUV from him and always happy! Thanks Beach Ford
About our dealership
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television