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2020 Chrysler Pacifica Review
Price Range: $11,850 - $38,990
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Average
7.6
out of 10
edmunds TESTED
The 2020 Chrysler Pacifica meets all minivan expectations and exceeds them in some key areas. Overall performance is strong, thanks to a powerful V6 engine and confident handling. On paper it doesn't match the cargo capacity of some rivals, but only by a few cubic feet, which means there's still plenty of space. In terms of passenger room, the second-row seats can easily accommodate adults, but the third row is better suited to kids.
There are plenty of standard and available tech and safety features to meet your particular needs. When it comes to value, build quality and fuel economy, the Pacifica gets average scores.
There are plenty of standard and available tech and safety features to meet your particular needs. When it comes to value, build quality and fuel economy, the Pacifica gets average scores.
2020 Chrysler Pacifica Review
by the Edmunds Experts
What's new
- Trim levels reduced to four choices
- All-wheel drive now available
- Some previously optional features are now standard
- Minor cosmetic changes to the interior
- Part of the first Pacifica minivan generation introduced for the 2017 model year
Cost to Drive
Monthly estimates based on costs in Ohio
$165/mo for Pacifica Touring
Pacifica Touring
vs
$203/mo
Avg. Midsize Minivan
Reliability Ratings by RepairPal
4.5 out of 5 stars4.5/5Excellent
#1 out of 14 among Minivans
RepairPal Reliability Ratings are based on the actual cost, frequency, and severity of unscheduled repairs and maintenance on make/model data for select 2008-2022 vehicles. The reliability of a specific vehicle may vary depending on its maintenance and driving history, model year, trim, and features.
Cost
$476/yr
vs. $549/yr
for Average Minivan
for Average Minivan
Frequency
0.54x/yr
vs. 1.47x/yr
for Average Minivan
for Average Minivan
Severity
6.9%
vs. 12.5%
for Average Minivan
for Average Minivan
powered by RepairPal
Chrysler Pacifica Owner Reviews
Most Helpful Owner Reviews
Trending topics
Nearly perfect...nearly
4 out of 5 starsBoodleDob, 12/30/2020
2020 Chrysler Pacifica Red S 4dr Minivan (3.6L 6cyl 9A)
Nearly perfect. I traded in my 2018 Pacifica Limited for the Red "S" Limited edition. I personally like the red seats! I use mine for business and rarely carry more than one passenger. More apparent room and far more flexibility than any other minivan from what I saw. I didn't look at published specs to bear that out but it seems to be the case. Stow and Go seating is worth the price of … admission. All seats aft of the driver row fold to an almost cargo van flat. The third row is electricI took one star off because there is still some occasional glitchyness in the transmission although it is vastly improved from my 2018. Downshifts under moderate load with light throttle at 60+mph are a bit harsh particularly with cruise on a slight grade. Seems to be happening when downshifting out of OD. Cruise control and steering are much improved. Steering feel is more precise with a comfortable feel on center. Radar cruise is very smooth and reliable. Seats are more adjustable and VERY comfortable. The Limited "S" edition has the 20" wheels which not only look nice but add a much needed improvement in the ride and handling. The ride is firmer without being harsh. The larger wheels seem to take bumps much better. Overall the interior is quieter. I didn't go AWD because in MD the roads are clear 98% of the time. Hybrid would have been nice but you lose the Stow and Go. I still think the minivan is a much better option than a large SUV. This is a very comfortable and competent highway cruiser. Unbelievably, Chrysler seems to have pretty much nailed it. I guess the (former) partnership with Mercedes taught them a few things.
***Update
After nearly 40K miles (16 months) no issues other than the harsh downshifts under throttle. The dealer (Fred Frederick) was very accommodating throughout my ownership and did their best to fix the problem, even replacing the throttle body. But alas, only temporary improvement. I had to trade it in because now I need a vehicle to tow stuff. Something to beware of though with nearly 40K miles (38,8xx) Carmax wouldn't even buy it. Even though it was dealer maintained and in tip top condition. I had to trade it and got hammered.
***
Visited dealership for repairs 6 times in 6 months
1 out of 5 starsNicole, 02/24/2020
2020 Chrysler Pacifica Limited 4dr Minivan (3.6L 6cyl 9A)
I have a Chrysler Pacifica Limited. It's had one issue after another. Electrical issues, infotainment screen freezing, fuel pump failed, issues with sliding doors, and the latest is the compressor on the A/C is bad. It's unbelievable how many times I've had to take it to the dealership for repairs. I love this van as far as the interior features and comfort but it has not been reliable … and I've spent hours taking it on for repairs.
Great specs but totally unreliable.
2 out of 5 starsTastie Cereale, 08/12/2021
2020 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
I purchased a 2020 Limited in September of 2020. It is now August of 2021 and Chrysler has sent me an offer to buy back the vehicle after months of my requests that they do so. Problems have included poor electric range, terrible whining and straining sounds, the check engine light coming on when I was 700+ miles from home (prompting Chrysler reps to direct me to leave the vehicle at a … rural service center and rent a car to drive home with my two large dogs and belongings), defroster fogging up windows while driving on freeway (has happened multiple times), while driving getting an alarm claiming no hands detected on steering wheel (when both hands were def on the wheel), vehicle auto starting in driveway and getting excessively hot on driver seat floor and on dash though climate was off...the list goes on. I paid a premium for the top trim to have all the safety features. I had researched this vehicle for months, and was really excited about owning it. Many of the features are great, but none of them matter when you can't use the vehicle. Chrysler has been a nightmare to deal with despite this van going to the shop more than 3 times since purchased brand new. I had to fight with them to pay for my rental car when they told me to leave it 700 miles from home. Ruined my trip. I wish this vehicle worked as promised, but it does not. And even worse, Chrysler service centers don't know how to fix anything on it. They will scan for codes and if they don't get a code, or get one they don't understand, they'll simply clear it out of the system and tell you everything is fine if the code doesn't return immediately. My vehicle has been in a service center for diagnostics and/or repairs for approximately 1 month out of the 10.5 months I've owned it. And I have put less than 4k miles on it. It was in the shop for 3 weeks at approximately 1700 miles.
I regret buying this vehicle. It's a fantastic concept but it has been poorly executed.
Many problems especially hard shifts
2 out of 5 starsKevin B, 07/25/2020
2020 Chrysler Pacifica Touring L 4dr Minivan (3.6L 6cyl 9A)
The transmission on the Pacifica is awful. Hard shifts (and I mean really hard!) are common occurrences and started while it was new. Problems with the electrical system and the automatic doors not closing correctly. My first and last Chrysler.
2020 Pacifica Highlights
Minivan
Touring
| Base MSRP Excludes Destination Fee | $34,045 |
|---|---|
| Engine Type | Gas |
| Combined MPG | 22 MPG |
| Cost to Drive | $165/month |
| Seating | 7 seats |
| Cargo Capacity All Seats In Place | 32.3 cu.ft. |
| Drivetrain | front wheel drive |
| Warranty | 3 years / 36,000 miles |
Safety
Our experts like the Pacifica models:
- Front/Rear Park Assist with Stop
- Alerts the driver when there is an object directly in front of or behind the vehicle. Applies the brakes if necessary.
- Surround View Camera
- Provides a 360-degree, top-down view to help the driver park.
- Blind-Spot Monitoring
- Informs the driver of a vehicle in a blind spot. Also identifies vehicles crossing the Pacifica's path while backing up.
NHTSA Overall Rating
5 out of 5 starsThe National Highway Transportation Safety Administration offers independent analysis.
- Frontal Barrier Crash RatingOverall5 / 5Driver5 / 5Passenger5 / 5
- Side Crash RatingOverall5 / 5
- Side Barrier RatingOverall5 / 5Driver5 / 5Passenger5 / 5
- Combined Side Barrier & Pole RatingsFront Seat5 / 5Back Seat5 / 5
- RolloverRollover4 / 5Dynamic Test ResultNo TipRisk Of Rollover11.6%
IIHS Rating
The Insurance Institute of Highway Safety uses extensive crash tests to determine car safety.
- Small Overlap Front Driver-Side TestGood
- Small Overlap Front Passenger-Side TestGood
- Moderate Overlap Front Test – OriginalGood
- Moderate Overlap Front Test – UpdatedNot Tested
- Side Impact Test – OriginalGood
- Side Impact Test – UpdatedNot Tested
- Roof Strength TestGood
- Rear Crash Protection / Head RestraintGood
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