2020 Chrysler Pacifica Review

Name: 2020 Chrysler Pacifica Review
Brand: Chrysler

Price Range: $17,990 - $54,900

2020 Chrysler Pacifica Hybrid Touring L Passenger Minivan Exterior Shown

+482

The 2020 Chrysler Pacifica meets all minivan expectations and exceeds them in some key areas. Overall performance is strong, thanks to a powerful V6 engine and confident handling. On paper it doesn't match the cargo capacity of some rivals, but only by a few cubic feet, which means there's still plenty of space. In terms of passenger room, the second-row seats can easily accommodate adults, but the third row is better suited to kids.

There are plenty of standard and available tech and safety features to meet your particular needs. When it comes to value, build quality and fuel economy, the Pacifica gets average scores.

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Price & Payment

77 cars

$25,382 avg. price

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Max$

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Chrysler Pacifica model years

Chrysler Pacifica for Sale

Chrysler Pacifica types

Minivan
Plug-in Hybrid

2020 Chrysler Pacifica Review

by the Edmunds Experts

What's new

Trim levels reduced to four choices
All-wheel drive now available
Some previously optional features are now standard
Minor cosmetic changes to the interior
Part of the first Pacifica minivan generation introduced for the 2017 model year

Cost to Drive^{Cost to drive estimates for the 2020 Chrysler Pacifica Touring 4dr Minivan (3.6L 6cyl 9A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of $3.09 per gallon for regular unleaded in New York.}

Monthly estimates based on costs in New York

$168/mo

$205/mo

Avg. Midsize Minivan

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Reliability Ratings by RepairPal

4.5/5Excellent

#1 out of 14 among Minivans

RepairPal Reliability Ratings are based on the actual cost, frequency, and severity of unscheduled repairs and maintenance on make/model data for select 2008-2022 vehicles. The reliability of a specific vehicle may vary depending on its maintenance and driving history, model year, trim, and features.

Cost

^{The average total annual cost for unscheduled repairs and maintenance across all model years of the Chrysler Pacifica from 2008-2022.}

$476/yr

vs. $549/yr
for Average Minivan

Frequency

^{The average number of times this model is brought into the shop for unscheduled repairs and maintenance in a single year. RepairPal calculates this metric by tracking millions of unique vehicles over multiple years to determine an average number of visits per year (omitting small routine visits, e.g., oil changes).}

0.54x/yr

vs. 1.47x/yr
for Average Minivan

Severity

^{The probability that a repair will be a major issue, meaning the repair costs 3x the average annual repair cost for all models. This threshold will be higher for vehicles that have higher labor rates and parts costs (such as a premium brand).}

6.9%

vs. 12.5%
for Average Minivan

powered by RepairPal ^{Based on RepairPal reliability data as of 8/23/2023. Ratings are provided by RepairPal and Edmunds is not responsible for their accuracy.}

Chrysler Pacifica Reviews

Owner Reviews

3.6

49 reviews

5(43%)

4(14%)

3(14%)

2(21%)

1(8%)

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Most Helpful Owner Reviews

Nearly perfect...nearly

BoodleDob, 12/30/2020

2020 Chrysler Pacifica Red S 4dr Minivan (3.6L 6cyl 9A)

Nearly perfect. I traded in my 2018 Pacifica Limited for the Red "S" Limited edition. I personally like the red seats! I use mine for business and rarely carry more than one passenger. More apparent room and far more flexibility than any other minivan from what I saw. I didn't look at published specs to bear that out but it seems to be the case. Stow and Go seating is worth the price of …

Visited dealership for repairs 6 times in 6 months

Nicole, 02/24/2020

2020 Chrysler Pacifica Limited 4dr Minivan (3.6L 6cyl 9A)

I have a Chrysler Pacifica Limited. It's had one issue after another. Electrical issues, infotainment screen freezing, fuel pump failed, issues with sliding doors, and the latest is the compressor on the A/C is bad. It's unbelievable how many times I've had to take it to the dealership for repairs. I love this van as far as the interior features and comfort but it has not been reliable …

Great specs but totally unreliable.

Tastie Cereale, 08/12/2021

2020 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)

I purchased a 2020 Limited in September of 2020. It is now August of 2021 and Chrysler has sent me an offer to buy back the vehicle after months of my requests that they do so. Problems have included poor electric range, terrible whining and straining sounds, the check engine light coming on when I was 700+ miles from home (prompting Chrysler reps to direct me to leave the vehicle at a …

Many problems especially hard shifts

Kevin B, 07/25/2020

2020 Chrysler Pacifica Touring L 4dr Minivan (3.6L 6cyl 9A)

The transmission on the Pacifica is awful. Hard shifts (and I mean really hard!) are common occurrences and started while it was new. Problems with the electrical system and the automatic doors not closing correctly. My first and last Chrysler.

See all 49 reviews of the Chrysler Pacifica

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2020 Pacifica Highlights

Type:

Minivan

Trim:

Touring

Base MSRP Excludes Destination Fee	$34,045
Engine Type	Gas
Combined MPG	22 MPG
Cost to Drive	$168/month
Seating	7 seats
Cargo Capacity All Seats In Place	32.3 cu.ft.
Drivetrain	front wheel drive
Warranty	3 years / 36,000 miles

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Safety

Our experts like the Pacifica models:

Front/Rear Park Assist with Stop: Alerts the driver when there is an object directly in front of or behind the vehicle. Applies the brakes if necessary.
Surround View Camera: Provides a 360-degree, top-down view to help the driver park.
Blind-Spot Monitoring: Informs the driver of a vehicle in a blind spot. Also identifies vehicles crossing the Pacifica's path while backing up.

NHTSA Overall Rating

The National Highway Transportation Safety Administration offers independent analysis.

Frontal Barrier Crash Rating
Overall5 / 5
Driver5 / 5
Passenger5 / 5
Side Crash Rating
Overall5 / 5
Side Barrier Rating
Overall5 / 5
Driver5 / 5
Passenger5 / 5
Combined Side Barrier & Pole Ratings
Front Seat5 / 5
Back Seat5 / 5
Rollover
Rollover4 / 5
Dynamic Test ResultNo Tip
Risk Of Rollover11.6%

IIHS Rating

The Insurance Institute of Highway Safety uses extensive crash tests to determine car safety.

Small Overlap Front Driver-Side Test
Good
Small Overlap Front Passenger-Side Test
Good
Moderate Overlap Front Test – Original
Good
Moderate Overlap Front Test – Updated
Not Tested
Side Impact Test – Original
Good
Side Impact Test – Updated
Not Tested
Roof Strength Test
Good
Rear Crash Protection / Head Restraint
Good

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2020 Chrysler Pacifica Review

Price & Payment

2020 Chrysler Pacifica Review

What's new

Cost to Drive^{Cost to drive estimates for the 2020 Chrysler Pacifica Touring 4dr Minivan (3.6L 6cyl 9A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of $3.09 per gallon for regular unleaded in New York.}

Reliability Ratings by RepairPal

Cost

Frequency

Severity

Chrysler Pacifica Reviews

Owner Reviews

Most Helpful Owner Reviews

Trending topics

Nearly perfect...nearly

Visited dealership for repairs 6 times in 6 months

Great specs but totally unreliable.

Many problems especially hard shifts

2020 Pacifica Highlights

Safety

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2020 Chrysler Pacifica Review

Price & Payment

2020 Chrysler Pacifica Review

What's new

Cost to DriveCost to drive estimates for the 2020 Chrysler Pacifica Touring 4dr Minivan (3.6L 6cyl 9A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of $3.09 per gallon for regular unleaded in New York.

Reliability Ratings by RepairPal

Cost

Frequency

Severity

Chrysler Pacifica Reviews

Owner Reviews

Most Helpful Owner Reviews

Nearly perfect...nearly

Visited dealership for repairs 6 times in 6 months

Great specs but totally unreliable.

Many problems especially hard shifts

2020 Pacifica Highlights

Safety

People who viewed this also viewed

Related Used 2020 Chrysler Pacifica info

Vehicle reviews of used models

Shop similar models

Shop used vehicles in your area

Popular new car reviews and ratings

Research other models of Chrysler

Other models

Join Edmunds

Cost to Drive^{Cost to drive estimates for the 2020 Chrysler Pacifica Touring 4dr Minivan (3.6L 6cyl 9A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of $3.09 per gallon for regular unleaded in New York.}