Customer Reviews of Pohanka Acura
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Pohanka Acura + Joseph = Satisfied Customer
by Love_My_RL on 03/31/2017I've been a Pohanka Acura service customer for over 7 years. Their service department Is wonderful. They always explain the service you need and give you a price and time estimate up front. They have flexible hours, provide a loaner car if… necessary, and they always wash your car. We recently decided to replace my 2007 Acura, we looked at 7 makes and visited 9 dealerships. Joseph, one of the most knowledgeable sales people we met with. He was able to demonstrate all the function and features of the different models we were considering. One would expect that, but he also asked us what functionality was important to us and compared and contrasted the different models. He didn't pressure us, but was available anytime we wanted to come back and look the different models. Once we decided on the car, the purchase process was smooth and no longer than any other we experienced. After we traded in our old car, we realized we left our CDs in the car - Joseph went and found them and held them for us until we could pick them up. He spent an hour with me after the purchase and showed me how to use all of the technology features in the car. He even called a few weeks after the sale to see how we liked the car. A great company with great sales and service personnel!Best customer care!
by Alexjen on 03/17/2017I recently purchased a 2014 MDX advance package(very hard to find trim) which JaVon L. Martin, one of the sales agent helped me out with. Everything went well and I definitely noticed the level of professionalism and customer care as soon… as I entered their office. Im glad they they helped me end my 2-month search for the perfect vehicle for me and my family.Pohanka Acura
by leasurecar17 on 01/28/2017Absolutely the best run dealership in our area. I have leased and serviced by cars here for 15 years, 8 cars and would never think to go anywhere else . I recently dealt with Yasir Raphael, who was professional and very knowledgeable of… the Acura products. He is not pushy, but is mindful of your time and what requirements are important to you. As a woman buyer, he was respectful, courteous and helpful as I made decisions on my purchase. Recommend him to help with your next car purchase or lease.Stress-free purchase of a great used car
by Kurt_Krieger on 01/27/2017I hadn't bought a used car in a long time, and that last buying experience was awful. Fortunately, this time I went to Pohanka Acura and met sales consultant Shawn Walker. He had a pleasant personality, and he worked hard to make my buying… experience as smooth as possible. He walked me through the purchasing process, filling in the gaps in my knowledge. I had come to Pohanka to look at a specific car, but Shawn reviewed the other cars in inventory, and even walked next door to the Pohanka Chevy dealership to get their list of used cars to review. After looking at another car elsewhere, I came back to Pohanka Acura and Shawn gave me a great price on the car I wanted, and I bought it. The 2008 car is beautiful - as if it's new - my son loves it. That evening I made some calls to relatives announcing my car purchase, and they kept asking me questions about how bad used car shopping probably was. I couldn't think of anything that bothered me, and I appreciate Shawn Walker and everyone at Pohanka for making the experience wonderful.Great buying experience at Pohanka Acura!
by MD_MDXbuyer on 12/15/2016updated 01/06/2017I recently purchased a 2017 Acura MDX from Pohanka Acura and couldn't have been more pleased with the process or the outcome. Wally Johnson delivered on all promises and was a pleasure to deal with. I had conducted a fair amount of… research about pricing and options in advance, and Wally was extremely knowledgeable, friendly and helpful in addressing all questions and concerns. He made the process as simple as possible...as did the entire team at Pohanka. Many thanks to all!Very Professional again! A second time buying from them
by StevenL on 12/29/2016I was very impressed with these folks when I purchased a pre-owned certified Acura MDX in 2015. My lease on my other car was coming up and wanted an Acura RDX replacement. Sean and Yong were great and followed through with me at every… turn, including getting me in the 2017 RDX which I love and am driving now! The finance folks were great also. No high pressure whatsoever, this product sells itself and they know it. Two thumbs up and 5 stars!Sales review
by jbailey5 on 12/23/2016Anas from sales team was very friendly and nice person to work with. He helped me to get the good deal on 2017 MDX. Thanks, AnilGreat experience
by Romanigd7 on 12/20/2016I had a great experience working with Preston at Pohanka. He was genuine and helpful during the process of getting my 2017 Acura ILX. Preston was patient and not pushy as some salesmen tend to be. He offered fair prices and even beat a… deal from another dealership!! In addition, he followed up after my purchase to ask how I enjoyed the car. If you're planning to buy or lease an Acura, ask for Preston at Pohanka!Great Car Buying Experience
by Emily_K on 12/15/2016The last time I purchased a vehicle I had such a horrible experience that I was very much dreading going through the process again. In addition to dreading it, I also work very long hours and did not have a lot of time to spend on the… process. I started out emailing a few places about cars that I found online. Shawn Walker was one of the few that immediately called and answered all of my questions. I was also impressed that he took the time to really listen to what my needs were for a car, then offered alternatives that I had not thought about. I ended up going with one of those options and now have a beautiful brand new car that fits all my needs... and a few wants too! Throughout the whole process Shawn was very honest, direct, knowledgeable, and never pushy. I still can't believe how smoothly everything went. I was very nervous and kept expecting it to go like the last experience - something to fall through or different people to keep coming at me with different prices, lots of games, etc. None of that happened. In fact the whole process took just a little over an hour and I was sitting in my new car ready to drive home! Shawn even spent extra time showing me the features in my new car that I was unfamiliar with. My car buying experience was very smooth, effortless, and actually a lot of fun this time around! I can't recommend Shawn Walker highly enough!! Thank you for such a great car buying experience, Shawn!!Sunday, 11 Dec
by bobenots on 12/12/2016I wanted to say a big thank you to Yasir Raphael and his commitment to my wife and me as customers. We arrived earlier than expected but Yasir was very accommodating even though the dealership was not yet open. He was very personable and… not at all pushy in his demeanor. He is outgoing and a pleasure to work with, which made our experience looking for a vehicle much more desirable than we had ever expected. Ask for Yasir when you go to Pohanka Acura, you will not be disappointed.Disappointing Problems 2 weeks after sale....
by marquitar on 12/12/2016The initial sale process was handled by Shawn Walker, primarily through email and phone/text. His communication and efforts were awesome. He was very accommodating, helpful, and friendly. However, 2 weeks and less than 200 miles after… driving the 2011 Bmw with less than 33k miles, the check engine light came on. I contacted the dealership for advice. Even though the car has an extended warranty, it wouldn't cover the diagnostic fee. I didn't feel comfortable driving from Richmond to their service dept not knowing how serious the issue was, also not knowing if they could handle the issue, since they previously told me a service reminder could only be reset with a special tool only through BMW, when in actuality there were instructions in the manual on how to do it from the inside of the car. I was reminded how their 30 day warranty would only cover 50% towards the powertrain. I contacted the customer relations person in hopes of getting some type of resolution under the circumstances. I never heard back from that person, instead all responses came from the finance dept. Also during this time I made 3 contacts regarding the payoff of the vehicle traded and the registration of the newly purchased vehicle, I never received any calls back from the 3 different people of whom I was connected to their voice mail. The answers were finally and only received from the same contact with the finance dept when they responded back by email in regards to the mechanical issue with the car. I don't know if the experience would've been different if I purchased a brand new vehicle or their brand vehicle, but I definitely don't feel I received a high level of customer service after the sale.Leslie Ruiz is the Best
by ajfinch7 on 12/10/2016I have owned Acura's since 1993 with the purchase of a Vigor. All in all I have had positive results, but the Pohanka service experience exceeds the norm. Keep up the great work Pohanka and Ms. Ruiz!Shawn Walker is the BEST!
by diamondsny on 12/02/2016Shawn Walker made this buying experience seamless and fast. Being that I travel for work, I do not have the time to go to dealerships to browse and listen to the whole this car is great speech. I knew what I wanted, what I wanted to pay… I emailed Shawn and he made it happened. I was, very please with his professionalism and put the client first attitude.Best Dealership Around!
by Hilobwedge on 11/30/2016I bought a new 2017 Acura RDX on September 29th from Salesman Shawn Walker, and I couldn't be happier. I've been buying Acura vehicles from Pohanka since 1989, and I've never been disappointed. After Shawn showed me all of the improvements… (especially the safety improvements), I was pretty much convinced that I needed to upgrade, but the trade-in offer Pohanka made for my 2014 RDX put me over the top. Best move I could have made! Thanks, Shawn! Thanks, Pohanka!Very Good Customer Service and really professional - RDX2016
by Chand1234 on 11/30/2016Shawn was the guy who is really professional in his Job and receiving customers right from they enter Pohanka's office till the deal is made.I was looking for specific color for RDX2016 model for quiet some time,he called me up and informed… about the availability of the what I need, Next day I went to meet him for test drive and deal is made with competitive price. I should mention that the Internet pricing was very very good for customers looking for deal to break with Pohanka Acura and definitely with Shawn. I am really impressed with Shawn, I would definitely recommend friends to him. I give a ***** (5 Star) for Shawn and ****(4 Star) for overall experience with Pohanka Acura-Chantily.Great car buying experience
by Dsmith1956 on 11/29/2016Bought mdx on Black Friday. Sales and finance process were great. Great price. Best car buying experience I have ever had.Thank you for getting me back on the road!
by AshnDavy22 on 11/02/2016I just bought a car from here last night! Seriously, I was IN AND OUT. The process was smooth and quick but not rushed. I had a great experience. Thank you to Tish Thompson for being so kind and helpful! Also a big thank you to John… Brockmeyer for his help as well and Ryan on the financial side. Amin, you were awesome too! Thank you for answering my questions. Their team was OUTSTANDING. The place was clean. I did not see one grouchy person. Everyone was smiling, so helpful, and extremely friendly. I will be sure to spread the word to any friends and family looking to buy a new car. Thanks again!Excellent!! Best Acura dealer!!
by Alanlopezsilva on 09/01/2016As I walked in the dealership everyone was friendly, specially Anas, he helped us through the whole process of getting a new Acura MDX. He was very nice, never pushy, and always helpful and willing to answer all our questions. I really… recomend Pohanka Acura Chantilly. Thank you Anas!!!!Great sales experience and came away with an amazing car.
by ralexander1211 on 08/30/2016I spent many hours working with Anas Najjar at Pohanka Acura to find the right Acura at the right price. He was very patient with me - I visited their dealership several times over several days and test drove several different cars; mostly… because I was unsure of exactly what I wanted. I also had a trade-in that needed a little TLC for which they gave me a very fair offer. Anas never showed impatience when I tested 4 different SUVs between used RDX and MDXs. Their pricing is extremely aggressive. It's clear that they want to start the conversation by having the lowest list price in the area. Everytime I extended a search for a specific model they were showing up with the lowest price. Throughout the process, Anas and Jamaal (Sales manager) made me feel very at ease. I had my preconceptions about how the negotiation process would go, expecting it to be very intimidating and stressful. They disproved my assumptions by making it really easy, casual, and I never once felt pressure to make a decision I was not comfortable with. There were times that we did not agree on a price, but it's not like they were pushing me any more than I was pushing back at them. All in all I was really happy with the whole experience. When the hardest part is figuring out what car you want, I'd say it went pretty well. I went in planning to buy a used 2016 RDX, and ended up leasing a brand new 2017 MDX and I could not be happier with that decision. Their professionalism and courtesy throughout the process made me much more comfortable with my decision. I encourage anyone in the market for an Acura to stop in and ask for Anas.Go See Phillip!!!
by JHall1389 on 08/29/2016Purchasing a vehicle can be an exhausting process with various factors in your decision making. Its often intimidating as some dealerships apply sales pressure as soon as you express interest in a vehicle. That was not the case at Pohanka… Acura working with Phillip Carleton. From the very first interaction he was laid back making you feel comfortable as if you had known him for years. The test drive is where I feel he stood out above any other experience Ive had. Instead of just giving you the keys to circle around the block, Phillip took the time to sit in the driver seat showing all the interior features of the vehicle. Next he drove the vehicle a short distance to demonstrate all the additional features that I possibly wouldnt have noticed/tested had he not done so. During the sales process he was very knowledgeable on a lot of tough questions I had and made himself readily available with quick responses to any email/phone call. During the final sales process he was extremely detailed on every document making sure I had a full understanding before moving on. Its not often you make large purchases feeling as if you 100% made the right decision but Phillip made the process so transparent I drove away smiling with confidence.Excellent Auto Dealer
by RafaelU on 07/25/2016Trading in my old Acura and getting a 2017 model was an easy and trouble free process at Acura Pohanka. Two of the most friendly, professional and efficient employees helped us in transacting business, Anas Najjar, our sales person, and… Ziad Rahme, the Finance Manager. Outstanding all around employees and the dealership has its act together!! Looking forward to servicing my new RDX at Pohanka.
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About our dealership
Pohanka Acura is the World's Largest Acura Dealer 16 Years Running! (Based on 2004-2019 AHM New Acura Volume Sales). Browse our huge selection of new, certified and pre-owned inventory. We provide FREE Virginia State Inspection for the life of your vehicle ownership, and it applies to other vehicles in your household! We provide a host of benefits to repeat customers.
We also have the largest Service Department in the nation, open extended hours 7 days a week! No Appointment Necessary - Just Bring It In, and enjoy a private/quiet waiting area with TVs, free WiFi, and Starbucks coffee. We also have the largest loaner fleet in the DC area!
Come see why Pohanka Acura is #1!
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (3)
- English
- Korean
- Spanish